Samala Hotel Jakarta Cengkareng

Samala Hotel Jakarta Cengkareng Reviews

Samala Hotel Jakarta Cengkareng

Jl. Raya Daan Mogot No.Kav. 2, RT.1/RW.2, Cengkareng, West Jakarta, Jakarta, Special Capital Region of Jakarta, 11730, IndonesiaView Hotel Details
Samala Hotel Jakarta Cengkareng
Samala Hotel Jakarta CengkarengSamala Hotel Jakarta CengkarengSamala Hotel Jakarta Cengkareng
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Samala Hotel Jakarta Cengkareng Guest Reviews

3.8/5
Good
134 review
Verified reviews
Location3.8
Amenities3.6
Service4.1
Cleanliness3.8
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All reviews(134)
Positive reviews(119)
Reviews with photos/video(34)
Awesome stay(10)
Friendly staff(9)
Average sound insulation(7)
Great location(5)
Negative reviews(15)
Anonymous User
Deluxe twin Room
Stayed in Oct 2024
Couples
1 review
1.0/5
Posted on Nov 22, 2024
stayed 2nights in this hotel. first and LAST. zero security, zero security guard anyone can go to any floor. no card verification in elevator. in-room door lock is broken dirty towels dirty toilet mat clothes cabinet stinks poor breakfast variation and taste. very salty. poor coffee WILL NEVER return to this hotel. NOT RECOMMENDED hope can get compensation from trip.com for 2sleepless nights.
育胜肯恩
Deluxe king Room
Stayed in Oct 2024
Business travelers
3 review
3.2/5
Posted on Nov 8, 2024
Have to request a hair dryer.....
Anonymous User
Deluxe king Room
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Nyaman
MurtoSiya
Deluxe king Room
Stayed in Apr 2024
Couples
1 review
4.5/5
Great
Posted on May 29, 2024
The staff unfriendly, and also the access card is not wotking
Response from Property: Dear MurtoSiya Warmest Greetings from Samala Hotel Jakarta.. Thank you for trusting you and your family to stay at Hotel Samala Jakarta and taking the time to write this review. It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay. Guest satisfaction and comfort is our priority, therefore our team will always try to provide the best service. We look forward to welcoming you back to Hotel Samala Jakarta. Best regards, Richi Setria Front Office Manager
Ekawat Sakorn
Deluxe twin Room
Stayed in Dec 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Feb 6, 2025
It was a good night for me and my friends.
Chong
Deluxe king Room
Stayed in May 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Jul 7, 2024
Room is clean, and service is good, I stayed in this hotel several times, it is great.
Response from Property: Dear MichaelWarmest greetings from Hotel Samala Jakarta.Thank you very much for your kind positive review for us! It was such a delightful reward for us when we receive good reviews form our guest. It is such a pleasure for us to hear that our good hospitality.Bring you a memorable experience when you stay with us. We are humbly waiting for your next stay with us. Richi SetriaFront Office Manager
MariahMawi Sutrisna
Deluxe Room
Stayed in May 2024
Solo travelers
20 review
3.5/5
Posted on Jun 13, 2024
Hotel is empty and the lobby is really hot, they try to cut cost for the operations
Response from Property: Dear MariahThank you for your review of Samala Hotel Jakarta. We really appreciate you taking the time to share your experience with us.We sincerely apologize for the unpleasant experience that you had. We obviously missed the opportunity to create a memorable stay for you this time.Once again, We apologize for the inconvenient and trust that we are constantly working to improve it. Safe travels and we look forward to welcoming you back to the hotel soon.With ThanksRichi SetriaFront Office Manager
Hamidah Abdul Rahim
Deluxe Room
Stayed in Feb 2023
Family
1 review
3.7/5
Posted on Mar 9, 2023
Very fast checkin… good courtesy from staff staff friendly and helpful good job guys i will return back my stay in Jakarta
Response from Property: Dear Guest Thank you for leaving us a great review. We are glad you liked your experience, our staff will surely enjoy reading what you write. We place customer experience and satisfaction as our priority. And your review reaffirms the hard work we do every day. Thank you for your kind words and we hope to see you again, thank you. Warm regards Samala Hotel Management
The
Deluxe Room
Stayed in Jan 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Feb 5, 2024
Good service from reception to checkout.
Response from Property: Dear Mr TheThank you for your positive review! We are happy that you rated our service as "excellent service." We hope to welcome you back soon to Hotel Samala.Warm regards,Richi SetriaFront Office Manager
Firman_1986
Deluxe twin Room
Stayed in Jan 2025
Business travelers
24 review
5.0/5
Outstanding
Posted on Feb 20, 2025
Lumayan
Guest User
Executive Suite
Stayed in Apr 2024
Couples
2 review
4.0/5
Very Good
Posted on May 5, 2024
room convenience good
Response from Property: Dear GuestWarmest greetings from Hotel Samala Jakarta.Thank you very much for your kind positive review for us! It was such a delightful reward for us when we receive good reviews form our guest. It is such a pleasure for us to hear that our good hospitality,Bring you a memorable experience when you stay with us. We are humbly waiting for your next stay with us. Best regardRichi SetriaFront Office Manager
Guest User
Deluxe king Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Good luck
Guest User
Deluxe king Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Thanks
Guest User
Deluxe king Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 23, 2024
Good service
Response from Property: Dear Valuable GuestWarmest greetings from Hotel Samala Jakarta.Thank you very much for your kind positive review for us! It was such a delightful reward for us when we receive good reviews form our guest. It is such a pleasure for us to hear that our good hospitality,Bring you a memorable experience when you stay with us. We are humbly waiting for your next stay with us. Richi SetriaFront Office Manager
Guest User
Deluxe twin Room
Stayed in Jun 2023
Other
17 review
2.7/5
Posted on Jul 25, 2023
This hotel is just so so
Response from Property: Dear guests Thank you for your review about Samarra Hotel Jakarta. We really appreciate you taking the time to share your experience with us. We sincerely apologize for the unpleasant experience we have caused you. This time we clearly missed the opportunity to create an unforgettable stay for you We apologize again for the inconvenience and believe we will continue to work hard to improve. Have a safe trip and we look forward to having you back at the hotel soon. grateful Rich Setria front desk manager