No.Kav. 28, Podomoro, Letjen S. Parman St, DKI, Grogol petamburan, West Jakarta, Jakarta, Special Capital Region of Jakarta, 11470, IndonesiaView Hotel Details
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Pullman Jakarta Central Park Guest Reviews
4.4/5
Very Good
249 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(249)
Positive reviews(229)
Reviews with photos/video(50)
Convenient for shopping(46)
Near shopping area(44)
Awesome stay(37)
Friendly owner(33)
Clean and tidy(24)
Delicious breakfast(19)
Easy to get around(12)
Perfect for business trips(8)
Negative reviews(20)
1X
Deluxe Queen Room
Stayed in Dec 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jan 6, 2025
Great hotel with great views, surroundings, amenities, and services. Affordable and competitive price if put it and the other 5 stars hotel in comparison. Wonderful staying experience.
6/12
Response from Property: Dear Value Guest,Thank you for your fantastic review! We're so glad to hear that you enjoyed the views, surroundings, amenities, and services. It’s great to know that you found our hotel both affordable and competitive compared to other 5-star hotels. We're thrilled that you had a wonderful stay, and we look forward to welcoming you back in the future!Sincerely,Diana AfrizaGuest Experience Executive
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Guest User
DELUXE ROOM, 1 Queen Size bed, Park View
Stayed in Dec 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Jan 1, 2025
The room is too small for 4 million IDR per night, but the easy access to Central Park Mall & Neo Soho redeems that flaw.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We're glad you appreciated the convenience of our location with easy access to Central Park Mall and Neo Soho. We understand your concern about the room size, and we truly value your input. We will continue to work on improving our guests' experience to ensure they feel comfortable and satisfied during their stay. We hope to welcome you back soonRegards,Diana AfrizaGuest Experience Executive
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Bruce1979
EXECUTIVE SUITE, 1 King Size Beds, Park View
Stayed in Dec 2024
Business travelers
10 review
4.2/5
Very Good
Posted on Dec 26, 2024
The location is the best in the North Jakarta. The big shopping malls next to hotel can provide everything you need. But the traffic is also horrible as weekends and peak hours.
The room is big and good, but the toilet seems have problem. The disgusting smell keep going out as the exhaustion of the first toilet is very weak. I need keep closing the door and not using it.
When I checked in, I’ve told my room is not yet ready, they offered me a free welcome drink at the coffee shop, that’s nice. But after one hour, no one ever come to inform me my room is ready or not. I got my room when I complaining which they should proactively inform the client.
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Response from Property: Dear Valued GuestThank you for sharing your feedback with us. We’re glad to hear that you enjoyed the location and the convenience of the nearby shopping malls. We also appreciate your kind words about our spacious rooms and the welcome drink. However, we deeply apologize for the issues you experienced with the toilet and the delay in informing you about the room availability. This is certainly not the experience we aim to provide, and we’ll address these matters with our team to ensure better communication and maintenance in the future. Your feedback is incredibly valuable to us, and we hope to have the chance to provide you with a more seamless and enjoyable stay next time.
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Anonymous User
Deluxe Twin Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Awesome hotel which is new, clean , efficient. Location is Juz wonderful with a big shopping centre Juz next to it! Services by the hotel staff is Juz tip top n well trained. Breakfast choices were with both local n western options and sumptuous. Really should give it a try here.
Response from Property: Dear Value Guest,Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience at our hotel. It's great to know that you enjoyed our new, clean, and efficient facilities, as well as the convenient location next to the shopping center. We're also glad that you were pleased with the service provided by our well-trained staff and the variety of options available at breakfast.We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay.Sincerely,Diana AfrizaGuest Experience Executive
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Anonymous User
Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Easy check in and nice decoration. Will come back to stay again.
Response from Property: Dear Valued Guest, Thank you so much for your kind words about our hotel. We strive to provide our guests with a luxury and outstanding experience during their stay here at Pullman Jakarta Central Park. We are glad that we could exceed your expectations, and it is very heartwarming that you took the time to share this feedback with us. We look forward to welcoming you back to Pullman Jakarta Central Park on your next visit. Sincerely , Diana Afriza Guest Experience Executive
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Estheleeta
Deluxe Queen Room
Stayed in Sep 2024
Travel with friends
11 review
3.5/5
Posted on Oct 29, 2024
Overall good , but what im experience was reached front desk @2pm+ , check me in @430pm+
Response from Property: Dear Ms Estheleeta,Thank you for your feedback. We apologize for the delay you experienced during check-in. Your time is valuable, and we understand how frustrating it can be to wait. We will address this issue with our team to improve our check-in process. We appreciate your understanding and hope to provide you with a smoother experience on your next visit.Sincerely,Diana AfrizaGuest Experience Executive
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Anonymous User
Deluxe Queen Room
Stayed in Aug 2024
Solo travelers
22 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Great location and near to malls. Mall is next to the hotel. Room is comfortable and clean to stay. Would stay again in future.
Response from Property: Dear Mr. Anonymous,Thank you for staying with us and it’s a great delight to have been at your service. I am glad to know the strategic location of the hotel was very convenient for you as well as the room you stayed in. We appreciate your positive review and on behalf of the Management and staff here at Pullman Jakarta Central Park, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon.Sincerely, Diana AfrizaGuest Experience Executive
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Nigel Nicholas
Deluxe Queen Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Pricey place, but if it’s a shopping and r&r session for your family. Convenience, spacious and comfy is the key. It has various activities during my stay which are free! Lovely place will visit soon.
Response from Property: Dear Valued Guest,Thank you for sharing your wonderful review! We're so glad to hear that you and your family enjoyed your stay with us. It’s great to know that the convenience, spaciousness, and comfort of our hotel made your visit enjoyable. We're also happy you could take advantage of the free activities offered during your stay. We can’t wait to welcome you back for another lovely visit soon. Thank you again for choosing us!
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Pang
Deluxe Queen Room
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Nov 30, 2024
Excellent location. It’s just 30 mins away from airport which is very reasonable, and it’s just next to a mall, where you can spend tour time, eat, or shop for anything you need
Response from Property: Dear Mr Pang,Thank you for staying with us and it’s a great delight to have been at your service. I am glad to know the strategic location of the hotel was very convenient for you.We appreciate your positive review and on behalf of the Management and staff here at Pullman Jakarta Central Park, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon.Sincerely, Diana AfrizaGuest Experience Executive
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Ericsk7
Deluxe Queen Room
Stayed in Jul 2024
Business travelers
31 review
4.7/5
Amazing
Posted on Jul 22, 2024
Strategic location. Mall just next to the hotel and very convenient .
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Jakarta Central Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Afriza Guest Experience Executive
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Sefi
Deluxe Queen Room
Stayed in Nov 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Dec 5, 2024
So far satisfied but problem always the toilet. Location next to shopping mall, easy to get all types of food.
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We're glad to hear that you're satisfied with your stay, especially enjoying our convenient location next to the shopping mall and the wide variety of food options nearby.However, I’m truly sorry to hear that you’ve encountered recurring issues with the toilet. We would appreciate it if you could provide us with more details about the problem so we can address it promptly and improve your experience.Please don’t hesitate to reach out to us directly, as we are committed to ensuring your comfort during your stay. We look forward to hearing from you soon.Diana Afriza Guest Experience Pullman Jakarta Central Park
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NASHARUDDIN
Deluxe Queen Room
Stayed in May 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on May 26, 2024
Upon reaching the hotel, I was greeted by the friendly staff at the hotel doors and reception and check in was done smoothly. The hotel exuded a modern, contemporary artsy vibe, which was a breath of fresh air from the norm. The bathroom was an open door concept so it blended with the rest of the room. There was a good range of breakfast spread. Room service can be ordered easily through WhatsApp which I appreciated. Overall, great service from the hotel staff!
6/9
Response from Property: Dear Valued Guest,Thank you for your wonderful review! We are delighted to hear that you had a pleasant experience with us at Pullman Jakarta Central Park. It's fantastic that our friendly staff made you feel welcomed from the moment you arrived, and that your check-in was smooth.We're glad you enjoyed our modern and contemporary artsy vibe, which we strive to maintain to provide a unique atmosphere for our guests. We're also pleased to hear that you liked our open door concept bathroom and found our breakfast spread satisfying.Our WhatsApp room service feature aims to make your stay more convenient, and we're glad you appreciated it. Your compliments about our hotel staff's great service mean a lot to us, and we will be sure to pass them along.We look forward to welcoming you back for another enjoyable stay in the future. Thank you once again for choosing our hotel!Warm regards,Diana AfrizaGuest Experience Executive
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Hansom Ho
Deluxe Queen Room
Stayed in Jan 2025
Couples
10 review
5.0/5
Outstanding
Posted on Jan 18, 2025
Great hotel location and clean with good view from room! Quite and high floor!
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Jakarta Central Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Diana AfrizaGuest Experience Executive
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Shipping
Deluxe Queen Room
Stayed in Jul 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Location is good 3 connected malls
Response from Property: Dear Mr. ShippingThank you for staying with us and it’s a great delight to have been at your service. I am glad to know the strategic location of the hotel was very convenient for you as well as the room you stayed in. We appreciate your positive review and on behalf of the Management and staff here at Pullman Jakarta Central Park, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon.Sincerely, Diana AfrizaGuest Experience Executive
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Guest User
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
3 review
4.5/5
Great
Posted on Mar 26, 2024
Room was clean and spacious. Would expect slightly more for a 5 star hotel but in general hospitality is great.
Response from Property: Dear Valued Guest,Thank you so much for your kind words about our hotel. We strive to provide our guests with a luxury and outstanding experience during their stay here at Pullman Jakarta Central Park. We are glad that we could exceed your expectations, and it is very heartwarming that you took the time to share this feedback with us. We look forward to welcoming you back to Pullman Jakarta Central Park on your next visit. Sincerely ,Diana AfrizaGuest Experience Executive