Copthorne Hotel Wellington, Oriental Bay Reviews

Didn't actually stay here as I choose the wrong date and was really gutted as couldn't get a refund

This was our third stay at the Copthorne and have always enjoyed it.  Very comfortable and friendly front of house staff. The big let down is mould and dirt on the floor around the outside of the shower wall.

A lovely, well appointed hotel right on the harbour. Very comfortable bed and room, thoroughly recommended

The meals, especially breakfast and dinner, were delightful, and the bar staff added a nice touch to the overall experience. The stunning harbor view was a bonus during my 6-night stay. I had paid for breakfast in advance, expecting a hassle-free checkout. However, when I arrived at the reception to check out, I was informed that I had not paid for two breakfasts. I explained that I had covered all my breakfasts for four nights and that everything was paid. Unfortunately, we were in a rush for our train, so I reluctantly paid again for the extra breakfasts. Once I got home, I contacted the hotel to clarify the situation. I reiterated that I had paid for everything and questioned the additional charges for two breakfasts when we had only enjoyed four nights' worth. The manager assured me she would investigate, but I did not receive a follow-up. Upon calling again, I learned from the reception that there had been an error; I should have only been charged for four breakfasts. Despite recognizing their mistake, the manager offered no apology or discount, disappointing us. This experience underscores the importance of proactive management in addressing such issues to ensure guest satisfaction and trust. Your feedback is crucial in shaping the hotel's service standards.

Always love staying Comfortable beds Easy access to all we need in Wellington Regular

The staff were very friendly, welcoming & very efficient. They took the time to go out of their way to make us comfortable. The lift & room was just a little bit older around the edges, but still very good! The bed was heavenly-soft & lovely, we just wish we'd had time to rest & relax more than one night in Wellington!

Really comfy beds and amazing view of the city, whilst being far enough out to enjoy strolls along the waterfront and beach at Oriental Bay

Enjoyed our stay at the Copthorne...great location and friendly, helpful staff

Probably one of the worst stays I have had in my travels. The cleanliness was something of 3rd world standards, absolutely atrocious for what the hotel is representing. We had paid extra for an ocean view room and did not at all receive this we were put in a second part of the hotel behind the main one. Ask at reception and were told there as nothing they can do and to talk to trip.com. Parking is a nightmare. Customer service was non-existent. The hotel is clunky in its layout. It was like staying at worst backpackers you could imagine. Only positive thing I have to say was that the bed was comfortable so that was something

Great stay great position and a good comfortable bed enjoyed our stay thanks

Amazing location! Great views Well worth the money

It was greatful hotel! Nice view and nice buffet! Id like to visit again

The hotel shows its age and is quite ‘well used’, however the location is good and room comfortable.

Building old and in need of renovations. No parking for all the guests and if you lucky to get a parking it’s $50 per day! Restaurant fully booked both nights… No hot water in the shower had to go find a Manager to assist. Overall Not bad, but not what we expected from the pictures on the website