Westin Hotels in Wanning

They charged me a deposit almost equivalent to the room rate when I paid for the room, even though they hadn't released the pre-authorization yet. So, effectively, I paid double the deposit. I've never encountered a hotel that charges deposits this way. This is supposedly the best-performing hotel in the area, yet it has so many bad practices. 1. They literally collected double the deposit. In contrast, most 5-star hotels in Sanya don't even collect a deposit. Hotels in Shenzhou Peninsula also don't. Only this place does. 2. The lobby bar food is genuinely terrible. The only redeeming quality is the view. They don't even have basic pastries that a normal 5-star hotel in Shanghai would offer. 3. They generally make guests wait a long time for check-in. I arrived at 2 PM and waited for over an hour, then went to ask and they still told me to wait. If you arrived at 3 PM, they'd make you wait. If you arrived at 4 PM, they'd make you wait. There was a large crowd of people waiting nearby, and no queueing system, so people would just cut in. Most 5-star hotels with better service in Sanya usually start check-in by 1 PM. 4. The facilities are old. The cushions on the balcony were already sunken. Of course, this also has a lot to do with the relatively low素质 (poor manners/upbringing) of many guests from the mainland. They carelessly dirty other people's cushions, arbitrarily dirty bathtubs, and you see unruly, noisy children (mostly due to their parents' low素质) jumping around on the lobby bar chairs with their shoes on. Pros: 1. The beach is relatively uncrowded. 2. The room was equipped with a yoga mat for guests, which was convenient. 3. The room design and layout are well-thought-out, with good lighting. 4. Aside from the slow and poor check-in service at the front desk, other staff members (shuttle bus, restaurant, pool, and lobby bar) had good attitudes and provided good service. 5. The tap dance show was enjoyable.