Av. San Martín 667, 2520096 Valparaíso, Vina del Mar, Valparaiso, 2520096, ChileSee Hotel Details
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1 night
Guest Reviews
8.5/10
Very Good
108 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.6
Amenities8.4
Service8.4
Cleanliness8.5
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All reviews(108)
Positive reviews(7)
Reviews with photos/video(1)
Negative reviews(1)
Andre
Premium Deluxe Twin Room with City View - Upper Floor
Stayed in Oct 2024
Couple
12 review
10/10
Outstanding
Posted on Nov 27, 2024
Everything was perfect, from A to Z. A modern hotel with friendly and helpful staff, making you feel welcome. I can only say, muchas gracias
Response from Property: Dear Guest,We are thrilled to hear that your experience at Pullman Vina del Mar San Martín was perfect. Thank you for your kind words about our modern facilities and dedicated staff. We look forward to welcoming you back in the future!Cristián Mera.Deputy Manager.
Guest User
Premium King Room with Sea View
Stayed in Jan 2025
Family
2 review
6.5/10
Posted on Feb 15, 2025
I also stayed at this hotel last year and was really happy with it, which is why we returned this year. But this year it wasn't the same. The shower in my room was leaking water all the way to the bed. There was also a leak in the sink, which I obviously reported. They went to fix it, but it wasn't completely fixed, so the leak continued. They came back again, and it wasn't completely fixed. In short, it wasn't very comfortable. After informing them of the situation, they offered me a room change, but to a smaller one, which I declined. The solution they gave me was to stay there and they would give me more towels to dry the water. That was bad.
The good thing is the location, very close to the beach, which makes a lot of things easier.
I don't know if I would go back...
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Guest User
Deluxe Twin Room with Sea View
Stayed in Dec 2024
Couple
1 review
10/10
Outstanding
Posted on Jan 28, 2025
We were at the terrace bar, next to the pool, everyone was very friendly and I had some very delicious juices.
Original TextTranslated by Google
Response from Property: Dear guest, We sincerely appreciate your kind comments about your experience at the terrace bar. We are glad to know you enjoyed our delicious juices and that our team provided friendly service. Your satisfaction is our greatest reward and motivates us to continue improving every day. Sincerely, Cristián Mera, Deputy Manager
Guest User
Premium Deluxe Twin Room with City View - Upper Floor
Stayed in Dec 2024
Couple
17 review
8.0/10
Very Good
Posted on Jan 19, 2025
Everything was fine, but the pool service was a bit bad, and the parking issue was also bad. The rest was ok
Recommended for the value on a trip
Original TextTranslated by Google
Response from Property: Dear guest,We appreciate your comments about your stay. We regret that the service at the pool and the parking lot have not met your expectations. Your opinion is valuable to us and will be taken into account for future improvements.Cristián Mera.Deputy Manager.
Guest User
Premium Deluxe Twin Room with City View - Upper Floor
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Jan 22, 2025
Very good location, excellent hotel. Very good room for a couple and a daughter. Spectacular restaurant and bar. Exceptional service.
Original TextTranslated by Google
Response from Property: Thank you for choosing us and for filling out our satisfaction survey. We are very pleased that your stay was a great experience. Making sure you leave satisfied is what we strive to do for you and each of our guests. We hope to have the opportunity to welcome you again in the near future and that you continue to trust our quality of service.Receive a cordial greeting from the Pullman Viña del Mar San Martín team.Cristián Mera.Submanager.Translated with the free version of the translator -DeepL.com
Felipe
Superior Twin Room
Stayed in Oct 2023
Family
2 review
5.5/10
Posted on Nov 13, 2023
The room was dirty, the mirrors were stained and the service was not the best.
He
The gym also lacked a lot of machinery.
Original TextTranslated by Google
Response from Property: Thank you very much for rating your stay at Pullman Viña del Mar.
We appreciate your comments and we are very sorry that you had problems with cleanliness, service and gym. We offer our sincere apologies for the problems you experienced.
We have informed the relevant areas to work on an immediate improvement of the points that you have reported to us.
We hope to have the opportunity to serve you again.
Best regards.
Cristian Mera.
Deputy Manager.
Guest User
Superior Twin Room
Stayed in Apr 2025
Family
2 review
8.5/10
Very Good
Posted on May 31, 2025
Tiene una excelente ubicación.
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Response from Property: Estimado huésped,Agradecemos sinceramente su comentario sobre nuestra ubicación. Nos complace saber que ha disfrutado de su estancia en el Pullman Vina del Mar San Martín. Su satisfacción es nuestra prioridad y esperamos poder darle la bienvenida nuevamente en el futuro.Atentamente,Cristián Mera. Deputy Manager.