Vilnius Park Plaza Hotel, Restaurant & Terrace, Panorama Bar, Conference & Banquet Center Reviews
Vilnius Park Plaza Hotel, Restaurant & Terrace, Panorama Bar, Conference & Banquet Center
M. K. Čiurlionio g. 84, Vilnius, 03100 Vilniaus m, Vilnius, Vilnius county, LT-03100, LithuaniaView Hotel Details
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Vilnius Park Plaza Hotel, Restaurant & Terrace, Panorama Bar, Conference & Banquet Center Guest Reviews
4/5
Very Good
34 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.1
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(34)
Positive reviews(14)
Reviews with photos/video(5)
Negative reviews(6)
Arnold
Standard Double Room
Stayed in Sep 2024
Solo travelers
1 review
4.5/5
Great
Posted on Oct 4, 2024
Good, nothing else to add.
JIAN
Business Twin Room
Stayed in Aug 2024
Business travelers
4 review
2.0/5
Posted on Sep 14, 2024
Poorest ever stayed
Guest User
Standard Queen Room
Stayed in Jul 2022
Solo travelers
1 review
4.0/5
Very Good
Posted on Sep 2, 2022
all good
Guest User
Standard Twin Room
Stayed in Oct 2024
Business travelers
1 review
1.7/5
Posted on Nov 18, 2024
An experience to forget: a hotel that was not very clean, with dated and not very functional furnishings.
Another negative note is the fact that, despite being a business hotel, on Saturday night it hosted a disco party on the terrace that lasted until 3 in the morning.
My room was located exactly below, the structures are not soundproofed so there was no way to sleep until the end; I reported it to the reception at midnight and they told me that the party was ending, that people were leaving and that it would end soon. This was not the case, until 3, the next day I reported the complaint but the staff did not respond. HIGHLY NOT RECOMMENDED.
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Ghazar
Executive Queen Room
Stayed in Feb 2023
Business travelers
7 review
3.7/5
Posted on Mar 5, 2023
Great hotel, but the staff and communication are 0. I booked an Exclusive Queen Room in advance and upon arrival I was given a room where my suitcase just fit in the bedroom. After knocking at reception several times, I was always told that that was the only room available. So I paid for the most expensive room(128 euros per night) and I get the cheapest room. That shouldn't have happened. The next day, at the end of the day, I did get a room that I paid for, but that's of no use to me. When I arrived at the hotel I had an important appointment in the city. That couldn't go ahead because I had to argue for more than 2 hours at the counter (I was still assigned to an inappropriate room that evening). I'm going to try to upload a photo of that "exclusive queen room".
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Mazhangwanliuyu
Executive Queen Room
Stayed in May 2023
Business travelers
23 review
5.0/5
Outstanding
Posted on Jul 21, 2023
Facilities: very good
Hygiene: very good
Environment: OK
The service was excellent
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Неля Мильнер
Standard Queen Room
Stayed in Mar 2023
Couples
2 review
5.0/5
Outstanding
Posted on Apr 9, 2023
Very polite staff, clean, tidy. If we return to Vilnius again, we will stay at this hotel
Старый неухоженный отель, не рекомендую для тех, кто привык к комфорту. По звёздности на сегодня, думаю, 2*
В номерах нет питьевой воды, портье предлагает попить воду из под крана.
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Vincent Stebnicki
Standard Twin Room
Stayed in Sep 2024
Business travelers
76 review
5.0/5
Outstanding
Posted on Oct 17, 2024
Parfait , parking à disposition
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Guest User
Stayed in May 2024
Other
4.0/5
Very Good
Posted on Jun 30, 2024
As soon as you except the fact that its 3 star hotel all make sense.Rooms definitely need to be updated and redecorated but this is pretty much all negative thing to say about this hotel.Location is next to the park in a very quite area,very relaxing after all hassle during the day,free parking ,very spacios rooms with all you might need(safety box,ironing equipment,cofee making mashine,fridge) and decent breakfast.Staff extremely helpfull and polite as well as service.Stayed for 5 days and would book this hotel again. As a side comment to the managment: amount of artificial plants and flowers can be reduced a bit:-) this is not a deal breaker but would definitely give better first impression
Nick H
Stayed in Feb 2024
Solo travelers
3.0/5
Posted on Mar 21, 2024
The room and bathroom were spacious, free parking was a nice amenity. Howeve, you need to call reception to open the parking, which is a bit of a hassle for international travellers who don't have a local phone number. Free bottle of water and pastries were a nice welcome. Breakfast is good with local and international selections. View from the high roof window was very cool. Rooms are outdated and need a renovation. They could also be cleaner. In the name of sustainability, they only clean and refresh your room upon request. The hotel is located a bit off centre, around 20 minutes walk from the old town. Pillows and bed were a bit too soft for my liking.
Response from Property: Hi Nick H, We thank you for providing feedback and staying at our Crowne Plaza Vilnius. We appreciate you as a valued guest and for choosing IHG Hotels & Resorts as your travel partner. The goals of Crowne Plaza are to achieve high-quality standards, deliver guest satisfaction, and serve travelers' needs. I'm sorry to learn about the situation. I shared your feedback with the hotel management so that necessary actions are in place to improve guest satisfaction. I trust their resolution will make your next stay with us better than the last. Your business with IHG Hotels & Resorts is appreciated. I hope you consider staying with us again to redeem your confidence. Sincerely, Frenzel A. Case Manager IHG Hotels & Resorts Service
Jonasdott
Stayed in Oct 2023
Family
1.0/5
Posted on Nov 23, 2023
I do not recommend this hotel, the shower is broken, like a 4-star hotel, it is necessary to replenish the napkins, because there are packages, but empty. Bar hours until 24:00, but closes at 22:00. There is no employee at the reception, especially after 12 o'clock at night. Breakfast is very poor. and the rooms need a lot of updating, they haven't been updated here since about 1970 years. I said 2 star hotel
Response from Property: Hi Jonasdott, I am glad to have been a host to one of our valued guests. Thank you for choosing our Crowne Plaza Vilnius and for sharing your feedback. I hope all is well. We’ve thought of everything to help our guests unwind and rest easier. I'm sorry to learn about what happened during your stay. I have shared your comments with our hotel management team to serve as a reference for improvement. I also sent a private message to obtain additional information. I am hopeful for another opportunity to welcome you back for an improved experience. All the best, Glaiza G. Case Manager IHG Hotels & Resorts Service