BOLAI BAIJIN HOTEL Reviews

Response from Property: Dear guest, we are extremely sorry for providing you with such a terribly bad stay experience. We offer you our most sincere apologies. At the same time, we are very grateful for your comments on staying at the hotel. The swimming pool picture was indeed a mistake in posting. After you communicated with us, it has been corrected. And we gave you a free night during your five-day stay. But we still deeply apologize. For the hotel TV, when you come next time, you can notify the front desk and it can be played normally. As for breakfast, since it is just launched, it is currently free. It will start charging on March 1. Later, we will increase the variety. We will correct the above problems as soon as possible. We apologize for the inconvenience caused. Welcome to stay again. We will definitely provide you with all-round upgraded high-quality service and let you see our changes.

Response from Property: Dear guest, hello! We are deeply sorry for the failure to provide breakfast normally and not notifying you in time. After verification, it was found that the food preparation was delayed due to a sudden water leak in the kitchen, and the front desk did not synchronize the information in time. This is a loophole in our service process. To make up for your loss, please contact us in advance. We will refund the breakfast fee for that day and give you a room discount coupon (80% discount for next stay). We hope to have the opportunity to provide you with better service again. We have held an emergency internal meeting and will strictly implement the information transmission mechanism for emergencies in the future to avoid similar problems from happening again. Thank you for your feedback and wish you a happy life!

Response from Property: Dear guest,We truly appreciate your kind words about our hotel being new and clean. It's wonderful to hear that you were satisfied with those aspects. However, we sincerely apologize for the noise issue you encountered in the evening. We understand how important a quiet environment is for a good night's rest.We've taken note of this problem and are exploring solutions. We'll reach out to local authorities to see if there are any measures that can be taken to reduce street noise during late hours. Additionally, we're considering adding extra soundproofing materials to our rooms to minimize the impact of external noises.Your feedback is extremely valuable to us as it helps us identify areas for improvement. We hope that despite this inconvenience, you'll give us another chance to serve you. The next time you stay with us, we're confident that we can provide you with a more peaceful and enjoyable experience.Thank you again for choosing our hotel, and we look forward to welcoming you back soon.

Response from Property: Dear guest,We are truly delighted to hear that you had such a wonderful experience during your stay with us! Your kind words about our rooms and service mean the world to us. It's our mission to make every guest's trip memorable, and we're thrilled that we were able to contribute to the success of yours.We take great pride in maintaining high standards of comfort and service, and your positive feedback is a great motivation for us to keep improving. Whether you were here for business or pleasure, we hope that you left feeling refreshed and satisfied.If you ever find yourself in our area again, we sincerely hope you'll choose to stay with us once more. We look forward to welcoming you back and providing you with another outstanding experience.Thank you again for choosing our hotel, and we wish you all the best in your future travels!

Response from Property: Dear guest,Thank you so much for taking the time to share your experience. We're thrilled to hear that you had a good and quick stay with us. It's our aim to provide every guest with a comfortable and efficient experience, and we're glad we could meet your expectations during your short stay.We hope that if your travels bring you back to the area in the future, you'll consider staying with us again. We'll do our best to make your next visit even more enjoyable.Wishing you all the best in your future travels!

Response from Property: Dear guests: Hello, thank you from the bottom of my heart for choosing our hotel and sharing your complete experience. Despite the heavy traffic on Romklao Road, I am glad that there are many facilities around the hotel, such as convenience stores, coffee shops, and department stores, bringing you convenience. With high-quality service from the staff, reasonable-priced restaurants, and comfortable rooms, the amenities and services in the room, such as strong air conditioning, sufficient hot water, clean toilets, soft beds, thick blankets, and housekeepers' cleaning, are all our dedicated offerings to create a comfortable experience for you. We will continue to improve and hope to see you again to provide you with better services. Thank you again for your support and love!

Response from Property: Dear guest: Thank you very much for your detailed and objective evaluation! We are sorry that the hotel's architectural beauty did not fully meet your expectations, but we are also very happy to learn that you are quite satisfied with the hotel's decoration and think that it is not only clean but also has a light luxury and high-end texture. We have put a lot of thought into the decoration, hoping to create a comfortable and high-quality living environment for our guests. Your recognition means a lot to us. In addition, we are glad that you are satisfied with the amount of bath water, which is also part of our focus in terms of facilities. We hope that you can enjoy a comfortable bathing experience during your stay. As for breakfast, we are well aware that there is still room for improvement. You mentioned that it is next door and it feels average. We will seriously consider your feedback and communicate with our partners to see if we can optimize and improve the quality and variety of breakfast. Your understanding of the price also warms our hearts. We have always been committed to providing guests with cost-effective services and experiences within a reasonable price range. In the future, we will continue to work hard to continuously improve the level in all aspects and strive to bring you a more satisfactory stay experience. We hope you will choose our hotel again and wish you a happy life and all the best!

Response from Property: Dear guest: Thank you so much for your high recognition! Your praise is the most precious compliment to us and the source of motivation for us to keep moving forward. We have always been adhering to the persistent pursuit of quality, carefully polishing every detail, and striving to create the most ideal place for you to stay. From the neat layout of the room to the meticulous service, everything carries our commitment to a quality experience. Being able to receive your praise of “very good” has turned all my efforts into a great sense of accomplishment. In the future, we will live up to your trust, continue to improve, and repay your support with better quality and more considerate service. We look forward to welcoming you back to this warm "home" again, and hope that every day of your life will be as wonderful as your time in our store!

Response from Property: Dear guest: Thank you very much for choosing our hotel and providing detailed feedback on your stay experience. I'm glad that you think the hotel is well located in Sanjiang District, and the transportation to Jita Road is convenient and fast. We deeply apologize for the shortcomings you pointed out and take them seriously. We will seriously consider and evaluate whether to add a safe to meet guests' needs for storing valuables and enhance everyone's sense of security during their stay. In view of the general situation of breakfast, we have arranged relevant personnel to review and improve the quality and variety of breakfast. We will strengthen the control over ingredients, enrich the choice of dishes, and strive to improve the quality and taste of breakfast. In addition, there is no hotel name on the taxi APP, which has caused you inconvenience. We will communicate and coordinate with the relevant taxi platforms as soon as possible and strive to accurately enter the hotel information as soon as possible to facilitate guests' positioning. Your feedback is very valuable to us, it helps us identify problems and make continuous improvements. I hope you can give us another chance and have a better experience next time you stay. Looking forward to seeing you again!

Response from Property: Dear guest, thank you very much for sharing your stay experience. We are very happy that our Chinese-speaking brothers and sisters at the front desk helped you with a gentle attitude and helped you to call a car to solve your travel problems. This is what we should do. We are particularly pleased that you are satisfied. We are deeply sorry for the slight trouble caused by the smell of the new decoration. At present, we are also actively taking measures, such as strengthening ventilation, placing more green plants and activated carbon, etc., to speed up the removal of odors and strive to create a more comfortable stay environment for guests. I am honored that you think there is nothing wrong with it except this point, which is also an affirmation of our work in other aspects. We will continue to maintain and improve, and look forward to giving you a more perfect stay experience when you visit again!

Response from Property: Dear guests: Hello! Thank you very much for choosing our newly opened hotel and giving such a high evaluation! Our entire staff is honored to receive your recognition of the hotel's new decoration, large rooms and excellent location. Your affirmation is a great driving force for us to move forward and inspires us to continuously improve our service quality. We sincerely apologize for the inconvenience caused by not having a refrigerator in the room. Your feedback is extremely important to us. We have included the addition of a refrigerator in our recent purchasing plan. We always put guest satisfaction first and hope that through these improvements and little considerations, your next stay experience will be more perfect. Thank you again for your support and feedback, and we look forward to seeing you again!

Response from Property: Dear guests, thank you very much for your high praise for the hotel's cost-effectiveness and front desk service. During the hotel operation, we are always committed to providing guests with cost-effective accommodation options, while paying attention to improving the service quality of employees to ensure that every guest can feel warm and thoughtful service. We are very pleased to learn that you can communicate smoothly with the front desk staff in Chinese and are very satisfied with the service. Your recognition will inspire us to continue to uphold our professionalism, constantly optimize service details, and bring a consistent high-quality experience to you and every guest. We look forward to having you choose our hotel again. We will continue to serve you wholeheartedly!

Response from Property: Dear guest, thank you very much for your high praise for the hotel room hygiene, geographical location and pick-up service. We have always been committed to creating a comfortable accommodation environment and providing convenient travel conditions for our guests. Your satisfaction is the greatest encouragement to our work, motivating us to continue to maintain our professionalism and continuously improve our service quality. We look forward to having you choose our hotel again. We will continue to provide you with excellent service experience!

Response from Property: Dear guests, thank you very much for your recognition of the hotel's geographical location and transportation convenience. As a newly opened hotel, your recognition means a lot to us. We are always committed to providing guests with a convenient and comfortable accommodation environment. Your satisfaction is our greatest encouragement. We look forward to your choosing our hotel again on your next business trip. We will continue to provide you with quality services and continuously improve your stay experience!