To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.0
Service4.4
Cleanliness4.3
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All reviews(80)
Positive reviews(73)
Reviews with photos/video(14)
Friendly staff(19)
Convenient location(18)
Easy to get around(14)
Awesome stay(13)
Delicious breakfast(11)
Close to metro(11)
Negative reviews(7)
Guest User
Classic Room
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Great atmosphere, helpful & friendly staffs. Really enjoyed my stay.
Guest User
Classic Room
Stayed in Nov 2024
Solo travelers
27 review
5.0/5
Outstanding
Posted on Dec 29, 2024
I couldn’t be happier during my three nights of stay at the Intercontinental Vienna. I was given an early check in upon arrival after a tiring long haul flight. The front desk staff was so warm and helpful, giving me all the tips to browse the city area. The location of the hotel couldn’t be better as the Metro station is directly opposite to the hotel entrance. The breakfast was awesome with good quality food which fed me so well that I didn’t need a meal for the day until later in the afternoon. I want to specially mention the nicest staff at its bar who not only provided excellent service but showed their warmth and care to their customers. During Xmas day, after my dinner at the bar, one of the staff kindly ran to the life to give me a plate of chocolate biscuits to wish me a merry Christmas. I was so touched and want to use here to express my thanks to them and to that particular staff. I wish I had his name ! Overall, I throughly enjoyed my stay there and will not hesitate to come back if I ever visit Vienna. It is the most value for money place I have stayed.
Sun_shine___17
Classic Room
Stayed in Apr 2023
Family
83 review
4.0/5
Very Good
Posted on May 31, 2023
Very classy hotel but kind of old, they definitely need renovations
Perfect view of beautiful park
Response from Property: Dear Sun_shine___17, Warm greetings from InterContinental Vienna! On behalf of the hotel, I thank you for your lovely feedback. The InterContinental Vienna hotel was built in the early 60's, in the Classic Viennese Style. I am convinced that after renovations, we will be able to reach your satisfaction niveau.We are already planning to do a significant renovation, where the hotel will be completely refurbished. Should I be of any assistance for your future stays at our property, please do not hesitate to contact me at any given time, prior to your next arrival. Wishing you a splendid rest of the day. Kind regards, Your InterContinental Vienna
Bazian
Senior Suite
Stayed in Jun 2023
Family
5 review
3.5/5
Posted on Jul 5, 2023
The hotel is really ild and need a serious renovation, also not very clean but the service and the amenities was good.
Response from Property: Dear Bazian,Thank You for your feedback.Indeed a major overall is scheduled to happen soon!Happy you enjoyed our service & amenities!Kind Regards,Joao EverardFront Office Manager
Matthias
Classic Standard Twin Room
Stayed in Feb 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Mar 19, 2023
Great stay in a traditional hotel
Service always ver kind and supportive
Clean and convenient rooms
Excellent breakfast
Inter Conti Vienna you will see us again
Response from Property: Dear Matthias, thank you very much for your wonderful feedback - we appreciate it. Our hotel is actually very traditional and we are particularly proud of our beautiful lobby and bar with the chandelier. We are happy to hear that you enjoyed the service and your stay with us.It would be a pleasure for us to welcome you again soon!With best regards from Vienna,Natalie MaierClub Lounge Manager
Lin
Club King Room
Stayed in Apr 2022
Solo travelers
13 review
4.0/5
Very Good
Posted on May 14, 2022
This is more of a building issue, the noise from neighbours was easily heard and does affect sleep esp for light sleeper. The service level from staff are above average.
Response from Property: Dear "_saa809644****", thank you so much for your kind comments. We hope to have you back soon. Until then stay safe & all the best! With kind regards from Vienna, Philipp Gotschy | Guest Relations Manager
王小姐SW
Classic Standard Double Room
Stayed in Jun 2022
Family
4 review
5.0/5
Outstanding
Posted on Jul 19, 2022
Old hotel. Good location. Friendly and helpful concierge staffs.
Response from Property: Hello from Vienna,thank you so much for staying with us and your kind comments.We look forward to welcoming you soon.
Xihuanzijiadeyiyi
Classic Room
Stayed in Sep 2024
Solo travelers
7 review
4.2/5
Very Good
Posted on Oct 10, 2024
The room is relatively small. After unfolding a 26-inch suitcase, it seems very crowded. The layout of the bathroom bathtub, toilet and washbasin is also very crowded.
There is no floor drain on the bathroom floor. When showering, water will splash out and form water accumulation. The floor will be slippery. Pay attention to safety. The hotel does not have disposable toiletries such as toothbrushes, toothpaste, and combs, but shower gel and shampoo are easy to use.
The hotel has a parking lot, 35 euros/24 hours.
The hotel has a sense of age and a very good location. It is next to the old town of Vienna. There is a park downstairs. It is very friendly to friends who like city walks; across the road is the U4 subway line, which can go directly to Schönbrunn Palace. The convenience of commuting can add a lot of points to the journey.
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Anonymous User
Classic Standard Twin Room
Stayed in Aug 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Sep 24, 2024
The surrounding facilities are complete, and it is very convenient to visit attractions, shopping and dining within a 15-minute walk~
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Chuanma613
Classic Room
Stayed in Jun 2024
Family
39 review
4.0/5
Very Good
Posted on Jul 30, 2024
Very good hotel, from the concierge at the entrance to the front desk to check in, they are very warm and even gave two chocolates. The windows in the room are also very cute, and the curtains are very warm. If you want to buy a cruise ticket, you can do it at the tourist counter next to the front desk on the first floor, which is very convenient! It is also close to walk to the Golden Hall to listen to concerts. It takes 15 minutes to walk to the pedestrian street.
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6/20
Response from Property: Dear Chuanma613,Thank you so much for your lovely review! We’re thrilled to hear that you had a great experience, from the warm welcome by our concierge and front desk team to the thoughtful touch of chocolates. It’s wonderful to know you enjoyed the charming room and cozy window curtains.We’re glad the ticket service for the boat tours was convenient for you and that you found our location ideal for attending concerts at the Golden Hall and exploring the nearby shopping streets. We look forward to welcoming you back for another enjoyable stay! Kind regards, Your InterContinental Vienna
wang1985_
Classic Room
Stayed in Oct 2024
Solo travelers
9 review
4.8/5
Amazing
Posted on Nov 21, 2024
The room is quite big, the food is good, and it's close to the city, so it's convenient to go anywhere, especially to concerts, which are just a few steps away. The room is quite comfortable, it feels really good!
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Guest User
Premium Corner King Room
Stayed in Apr 2024
Family
24 review
3.5/5
Posted on May 7, 2024
The room size is OK, the facilities are old, but there is basically no service to speak of, which is really a big difference. Fortunately, we only stayed for one night.
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Response from Property: Thanks for your feedback. We sincerely apologize for the disappointing experience you had during your stay. We appreciate your input and will work with our team to resolve these issues. We hope to have the opportunity to provide you with better services in the future. Kind regards, yours from the InterContinental Vienna
ChinSenn
Classic King
Stayed in Aug 2024
Couples
12 review
2.7/5
Posted on Oct 9, 2024
It's hard to describe in one sentence...
This price and this location should be considered when booking
The transportation is very convenient. There is a subway entrance across the street from the hotel. It takes only half an hour to walk to the city center
But but... The hotel facilities are too old
The elevator is older than my mother (this does not affect it)
The overall facilities in the room are relatively old, especially the facilities in the bathroom, which will give people a dirty feeling, but it is not that they are not cleaned well
The service is still OK. We arrived at around 12 noon and did not mention early check-in. The front desk directly checked us in
There were many people at breakfast, which was a bit chaotic. Coffee was not asked for or poured. The food was satisfactory
Overall, it is not as good as the InterContinental in Prague
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Guest User
Classic Room
Stayed in Jul 2024
Other
14 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The room is so exquisite, European style, the lighting in the lobby is amazing, the coffee and desserts are also yummy, and the gym is also great! The only thing is that the breakfast variety is too small. There is no free water in the room?
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Response from Property: Dear Guest User,Thank you for your wonderful review! We’re delighted to hear that you enjoyed the stylish room, the beautiful lobby lights, and the delicious coffee and desserts. It’s also great to know that you had a positive experience in our fitness center!Regarding your comment about the water, we actually provide two complimentary water bottles daily in each room. We apologize if this was not communicated clearly during your stay and will ensure that this information is shared more effectively in the future. We appreciate your feedback about breakfast variety and will take it into consideration for improvement.We hope to welcome you back soon! Best wishes, Your InterContinental Vienna
Guest User
Premium Twin Room
Stayed in Jan 2024
Travel with friends
10 review
4.5/5
Great
Posted on Feb 12, 2024
The room faced the ice rink and the view was beautiful. Extra bed is available. There are no "bunk beds" as described when booking. There is a subway station opposite the hotel, and the transportation is very convenient. The breakfast is rich and the service is attentive.
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Response from Property: Good day, Thank you for your review! We hope to see you again at our hotel. With best regards, InterContinental Vienna