Hotel Mercure Raphael Wien Reviews

Very spacious and clean room equipped with a lot of amenities. Everything is well maintained. The only complain is I do not seem to find CCTV in the fitness room (which located in the basement), so I’m a bit reluctant to use it.

I recently stayed at Hotel Mercure Raphael Wien and had a very pleasant experience overall. The hotel is conveniently located just a few minutes’ walk from Westbahnhof train station and right across from the Mariahilfer Straße shopping street, making it easy to explore Vienna by foot or public transport. The rooms were clean, modern, and well-equipped with everything I needed, including a comfortable bed, good lighting, and a spacious bathroom. Soundproofing was decent, so I slept well despite the central location. What stood out most was the friendly and helpful staff at the front desk. They were always willing to assist with directions, recommendations, and even helped me arrange airport transport.

I was satisfied with all the services. The staff was courteous, and the facilities were clean and comfortable. Thank you for a wonderful stay.

The hotel staff was very friendly and the location was convenient (Subway and Tram near) although you had to walk about 6-7 mins. The hotel room was big enough and the bed very comfortable.

Value for money hotel. On the plus of the hotel, really friendly staff, provided free slippers even though not included in the room amenities. Breakfast had lots of tasty options, while the Christmas decoration was fantastic. Area is quite, has a theater right next to it and a couple of restaurants and a supermarket right in the corner. Clean room. On the cons, there is no English channels in the TV, while TV has not mirage with phone or any other option for non German speaking. Overall clean and cozy warm room, furniture has some damage but not something I really bothered much. Location is not that central but local transport is really organised so we didn't bother. Minimum 3 minutes walk to nearest bus/tram. 6 minutes walk to metro. Overall fantastic experience, I would choose it again

We stayed in room 302, and while the room was nice, the toilet smelled terrible. I had reserved a double bed, but the hotel gave me two single beds that they simply combined and called a double bed. The room service was disgusting because they did not change the towels; bring your own towel, and they only provided tap water. The staff were unhelpful. We stayed for three nights and had a terrible experience. We will never come again.

The hotel generally speaking is acceptable. The breakfast is ok, yes just ok.

Very nice location with easy access to 2 subway lines.

Very good location and friendly staff members. Early check-in was possible, too.

Good stay

Not a bad hotel, 10 minutes walk from the station. The restaurant is open only for breakfast, the prices for the mini-sensor are the same as everywhere in Austria. Water is 3 euros (special thanks to Alexander, he always helped with questions.

The location of the hotel is good so you can see a musical For those who want to travel by subway nearby I recommend it

I found this hotel while traveling with a friend. It was really nice and the location was perfect.

The room is very clean