Novotel Toronto Vaughan Reviews

The hotel is clean and modern, most likely due to the recent remodeling. As someone who has traveled to many counties of the world, this hotel has a good interior design. However, customer service and amenities needs improvement. Tipping culture is a big factor in Canada and the U.S., which I am well aware of, but to tip for a breakfast that is suppose to be included in the hotel payment doesn’t make much sense. To test out how well services will be provided, I purposely did not tip a few times and to my disappointment, customer service was not up to par with the hotel’s reputation. Tipping originated as a way to show gratitude to employees with outstanding customer service. Over time, that has changed and it is understandable. However, even if there is no tip given, basic customer service should be provided.

Room was spotless and customer service was immaculate

That is a great place to live.

The location of the hotel is very good. The room is clean and well-equipped. I will choose this place again next time I go on a business trip. The disadvantage is that the breakfast is the same... The room type I stayed in included breakfast, but the tip was included separately.

The room is big and the heating is very powerful

Tips are required, everything else is OK, breakfast is simple

The room was very clean and the waiters were very nice. The breakfast was not rich, but it had everything you need. Opposite is the Vaughan Mills shopping mall, with many brands to buy!

Close to wonderland and shopping malls, that's enough

It is very convenient to stay here when going shopping or going to wonderland.

The room was spacious!

The breakfast is very rich and delicious. But it is not proactive to clean up the room every day. You have to call to ask for someone to clean it.

Very good, very close to Fantasyland

Not bad, right?

very satisfied live very comfortable