Lavande Hotel (Urumqi International Airport Degang Wanda) Reviews

Response from Property: 【免費停車場❤距離機場、高鐵站近🚖有免費接送機✈服務🚃交通便利】親愛的朋友： 您好！非常感謝您對我們酒店如此的青睞和喜愛！前進的腳步永不停歇，為了您的信賴，我們將更加堅持不懈，麗楓酒店永遠屹立於這個城市，等候您的來臨！不見不散哦！祝：笑口常開^_^！

Response from Property: 親愛的朋友： 您好！酒店地處商圈內，這樣的位置給賓客吃、住、遊、娛、購提供了極大方便，而且酒店熱情的員工會為您的出行保駕護航，入住期間您有任何疑問都可以聯繫酒店前台同事，我們，以“家人愉悦的心情”至上。我們，用最貼心的温暖服務，去感動。希望能用我們不斷的努力贏得您下次5分的好評！歡迎您！

Response from Property: 親愛的客户，非常感謝您的點評。不知道是哪些方面您不滿意呢 如果方便我們想了解一下，然後給您致歉。

Response from Property: 从您给的点评分数小麗可以感觉到没能让您十分满意，在这里对您表示深深的歉意。小麗努力做到让客人十分满意，但在这个探索的道路上还有需要改进和提升的地方，您大可直言不讳，好的地方小麗会谦虚提升，不好的地方会努力改进，希望您下次入住能为小麗呈上一条精彩的好评，小麗一定会努力哒~

Response from Property: Ahhhh~ I must be delusional, it's not a five-point praise, Xiao Li is very sad. If you have any suggestions, you can leave us a message, we will try our best to do better, and give you a 5-point check-in experience next time.

Response from Property: 感謝您的細心點評哦！您肯定是一個相當有品位的人！服務好是因為有像您這樣的客人隨時關注着我們，我們致力為您提供親切周到的入住體驗。我們信奉客人是家人，所以您在入住間的一切，我們都尤為的關心，關懷，體貼，照顧，温暖，是每位麗楓酒店人送給您最真誠的禮物，在這裏，我們會一如既往用親切的笑容歡迎您的再次到來，謝謝

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and for your valuable comments on our facilities and hygiene. We attach great importance to your stay experience and we apologize for not meeting your expectations. Regarding the room area issue you mentioned, all our room types are strictly planned according to the marked area, but there may be visual errors caused by the layout or furniture placement. To ensure the transparency of the information, we have contacted the staff to re-check the size of the room and will optimize the room layout instructions in the future to avoid similar confusion for other guests. We are deeply sorry for the inconvenience caused by the design of the bath switch. Your feedback is very pertinent. At present, we have recorded the problem and will evaluate whether to carry out switch sub-control transformation of some rooms to improve the convenience of use. At the same time, we will strengthen the instructions for use of the equipment (such as posting operating instructions) to avoid misoperation affecting the experience. In terms of hygiene, disposable toilet pads are usually stored in spare supplies boxes and contact the front desk for collection. It is our negligence that we failed to provide them to you in time. We have reviewed the room service process to ensure that such supplies are replenished in place and add clear prompts in the bathroom. Your opinions are very important to us, and we sincerely invite you to stay again to experience the improved service. If you wish, you can leave your contact information via private message, and we will arrange for a dedicated customer service to follow up on subsequent matters. Thank you again for your frankness and wish you a happy life!

Response from Property: Dear guest, hello! First of all, we are deeply sorry for your unpleasant experience during your stay. We have attached great importance to your feedback and immediately launched an investigation and rectification. As a hotel that focuses on customer experience, we should never let guests leave with such feelings, and we feel deeply guilty about this. Regarding the specific issues you mentioned, we have taken the following measures 1. - The sound insulation problem of the door has been arranged by the engineering department for a comprehensive inspection, and sound insulation materials have been installed to ensure that subsequent guests will not be disturbed. - The night construction noise problem has been communicated with the relevant parties, the working hours have been adjusted, and sound insulation measures have been strengthened to avoid similar situations from happening again. 2. - There are serious mistakes in the service attitude and operation procedures of the night shift staff on the 3rd. They have been suspended for training and re-evaluated for the job standards. - The early morning phone disturbances and robot delivery arrangements are improper. The night service process has been optimized to ensure that guests do not disturb their rest in non-emergency situations. - In response to the service attitude of daytime employees, service awareness training for all employees has been carried out to strengthen the enthusiastic and proactive service standards. 3. - The store manager has tried to contact you to apologize, but if you are unwilling to accept it, we fully understand. We still hope to provide you with a free upgrade opportunity and a fruit plate as a token of our sincerity. - Your criticism is our motivation for improvement. We sincerely invite you to stay again and experience our changes for yourself. We apologize again for the bad experience we brought you!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and for your valuable comments on our services. We are deeply sorry that we failed to meet your expectations this time. Regarding the issues you reported, we attach great importance to them and have checked them immediately: 1. **Breakfast time issue**: The hotel breakfast was originally scheduled to be served at 8:00. If you need to leave the hotel early, we have a packaged breakfast service. We are sorry that we did not inform you in time; 2. **Wake-up service omission**: After verification, there was no wake-up service registered by you when the front desk took over. Later, our front desk will prepare a schedule for waking up passengers. The process has been optimized to avoid similar mistakes; 3. **Air conditioning abnormal sound**: The engineering department has fully overhauled the room equipment to ensure normal operation. To express our apologies, we have applied for a free room upgrade and a fruit plate for you (valid for 1 year). We sincerely invite you to experience the improved service again. If you have any other needs, please feel free to contact us [handshake][handshake] Thank you again for your supervision and wish you a smooth journey!

Response from Property: Dear guest, thank you very much for taking the time to provide us with feedback. We deeply regret that you were not satisfied during your stay at the hotel. We have always been committed to providing guests with quality services and facilities. We are deeply sorry for your dissatisfaction. Please keep us informed of your specific experience and feelings so that we can better improve. Thank you again for your feedback and look forward to seeing you again.

Response from Property: [Free parking lot❤ Close to the airport and high-speed rail station🚖Free airport pick-up service✈Service🚃Convenient transportation] Dear friends: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Lavande Hotel will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile ^_^!

Response from Property: Dear guest: First of all, on behalf of all the staff, I would like to apologize to you. Xiaoli is actually really hurt that I couldn't leave you a satisfactory review. Regarding room hygiene issues, our management team held a meeting today to formulate a three-level system for ward rounds, replace mops, and solve hair problems. The floor lady once again emphasized the details of hygiene issues. But losing such a serious and attentive guest like you is our biggest regret, Xiaoli. . . . Xiaoli will spend some time feeling guilty about this. . . Do some self-reflection! Xiaoli also hopes that a good customer like you can join hands with Xiaoli and move forward, what more can I ask for! We are willing to hear more of our guests’ true thoughts. Rejecting guests’ opinions is the beginning of the decline of a hotel group. We will never cover our ears! Thank you for your objective review! We will also provide training to relevant departments and hope that you will be given the opportunity to apologize in person in the future. During this time your visit

Response from Property: [Free parking lot❤ Close to the airport and high-speed rail station🚖Free airport pick-up and drop-off service✈Service🚃Convenient transportation] Thank you very much for choosing to stay at Lavande Hotel! Your satisfaction is our unremitting pursuit. We are sorry to see that this stay did not meet your expectations. We apologize for the extremely bad experience we brought to you and deeply regret it. Since its launch, the hotel has strictly followed the Lavande brand standards and has a very good reputation. The hotel has recently carried out planned and gradual updates to replace the room floors. Improve the room hardware facilities. All have been replaced. Later stays will have a different experience. Thank you again for giving us your fair evaluation. We will continue to work hard. If you come here next time, we hope to book this hotel again. Give us a Chance to apologize. Looking forward to visiting again!

Response from Property: [Free parking lot❤ Close to the airport and high-speed rail station🚖Free pick-up and drop-off service✈Service🚃Convenient transportation] Lier always believes that good reputation must come from the most sincere satisfaction of every customer recommendation. At the same time, Lier also It's an honor to receive your recognition. We very much welcome you to choose our hotel again and sincerely look forward to your visit again.