Hampton by Hilton Urumqi High-speed Railway Station

Hampton by Hilton Urumqi High-speed Railway Station Reviews

Hampton by Hilton Urumqi High-speed Railway Station

369 Yanshan Street, Toutunhe District, Urumqi, Xinjiang, ChinaSee Hotel Details
Hampton by Hilton Urumqi High-speed Railway Station
Hampton by Hilton Urumqi High-speed Railway StationHampton by Hilton Urumqi High-speed Railway StationHampton by Hilton Urumqi High-speed Railway Station
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1 night

Guest Reviews

9.4/10
Outstanding
887 review
Verified reviews
Location9.4
Amenities9.4
Service9.3
Cleanliness9.4
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All reviews(887)
Positive reviews(873)
Reviews with photos/video(180)
Delicious breakfast(176)
Friendly front desk staff(159)
Easy to get around(61)
Convenient parking(49)
Perfect for business trips(37)
Offers pick-up/drop-offs(29)
Close to train station(26)
Awesome gym(13)
Negative reviews(14)
Guest User
Superior Queen Room
Stayed in Jul 2025
Business traveler
1 review
9.5/10
Amazing
Posted on Sep 2, 2025
Staff in hotel was very helpful . Big thanks for Hampton team Self laundry service also very nice and useful
Response from Property: 尊敬的賓客:您好,非常感謝您對我們團隊的認可!員工們始終致力於提供貼心幫助,自助洗衣服務也力求為您帶來便利,能讓您有舒心的體驗我們十分開心,期待再次為您服務------期許的歡小朋
Jun
Cozy 2-bed Room
Stayed in Apr 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jul 23, 2025
Very convenient location, great amenities! The staff was friendly and it was near the railway!
Response from Property: 尊敬的賓客:您好!看到您的肯定我們太開心啦!能為您提供便利的出行體驗、一流的設施和友好的服務,是我們最在意的事!期待我們酒店下次還能成為您出行的優選,為您帶來更多舒心時刻!------快樂的歡小朋
Seabad
Cozy 2-bed Room
Stayed in Jul 2025
Family
18 review
10/10
Outstanding
Posted on Aug 25, 2025
The hotel design is great, and the stay was very satisfying. The breakfast was hearty. A special thank you to Ms. Cai for the souvenirs for the children! I will definitely stay here again next time I'm in Urumqi.
Original TextTranslated by Google
Response from Property: 非常非常感謝您對我們的認可和支持,我們會轉達小蔡姐姐您對她服務的認可與感謝,歡小朋真的是歡喜到無法呼吸呢~同時也很開心能夠陪伴您度過一段美好的時光。一次美好的相遇,讓我們彼此成為了朋友,我們在有限的時間裏,做着為朋友們無限的準備,衹為了在朋友看到我們的精心準備的一切時,那一抹淡淡的笑容或讚許的點點頭,美好的時光總是短暫的,真誠期待着朋友你的再次到來——————記掛着您的歡小朋
Guest User
Cozy 2-bed Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 24, 2025
Facilities: Complete Cleanliness: Clean Service: Warm and welcoming I spent the most comfortable night in Xinjiang here. Welcome fruit was provided, and the airport pick-up and drop-off service was so thoughtful and considerate. I loved it! My kids could even do their homework peacefully. Thumbs up!
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Response from Property: Thank you very much for your recognition and support. Huan Xiaopeng is so happy that he can't breathe. At the same time, he is also very happy to spend a wonderful time with you. A wonderful encounter has made us friends. In a limited time, we make unlimited preparations for our friends, just for a faint smile or a nod of approval when our friends see all our careful preparations. Good times are always short. I sincerely look forward to your coming again, my friend. —————— Thinking of you, Huan Xiaopeng
Guest User
Cozy 2-bed Room
Stayed in Jul 2025
Family
30 review
9.0/10
Great
Posted on Aug 22, 2025
Since I was catching the high-speed train the next day, I came directly from the airport. The drive took 25 minutes, and then to Urumqi Station in 8-10 minutes. The Grand Bazaar was about 30-40 minutes, making it quite convenient overall. There's a supermarket downstairs, open from 7:00 AM to 12:00 AM, which was quite convenient. Guli at the front desk was also very welcoming, but having two front desk staff would have been more efficient and reduced wait times. I've already reported the hygiene issues to the hotel (I won't elaborate here), and they significantly impacted my stay. I hope they'll address them! I still really like the Hampton by Hilton brand and the experience, and I hope they maintain that.
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Response from Property: Dear guest, thank you very much for choosing Hampton by Hilton and sharing your detailed stay experience. We've taken note of your feedback regarding the convenient transportation and the supermarket downstairs. We've also conveyed our suggestion to increase front desk staff and improve efficiency to our operations team to optimize the guest waiting experience. We deeply apologize for the unpleasant experience caused by the hygiene issues. We have contacted relevant departments for follow-up inspections and rectifications. We will strictly control hygiene standards in the future and strive to provide you and every guest with even better service. We look forward to welcoming you again.
Guest User
Cozy 2-bed Room
Stayed in Jul 2025
Family
4 review
10/10
Outstanding
Posted on Aug 18, 2025
Hilton Friends We Like You! It is in the new area may lack a little popularity around, the service is in place, but the souvenirs actually have to be evaluated after the given? This is not as good as Kuitun Huanpeng. The last paragraph is intermediate, the pictures and texts are not relevant.
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Response from Property: Dear guest, thank you very much for your love and recognition of Hampton by Hilton! Your appreciation of our service is truly heartwarming to all our staff. Regarding the souvenirs, we will continue to refine our service details and hope to provide you with a more comprehensive experience in the future. We look forward to your return visit, giving us the opportunity to repay your support with even better service!
Zhitu6036
Cozy 2-bed Room
Stayed in Jul 2025
Business traveler
21 review
10/10
Outstanding
Posted on Aug 16, 2025
The breakfast was delicious and plentiful. Zaza, the front desk receptionist, was very gentle and attentive. The high-speed rail station is also very convenient, surrounded by restaurants and Wanda right next door. The hotel was very clean and comfortable, with complete facilities. Thank you very much.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition and detailed review! We are sincerely happy to see that you are satisfied with our breakfast, the front desk service, the transportation location, and the sanitary facilities. It is our honor to provide you with a comfortable stay experience. Thank you for your recognition and support. We look forward to seeing you again.
SukiChung
Cozy 2-bed Room
Stayed in Jul 2025
Family
10 review
10/10
Outstanding
Posted on Aug 14, 2025
The room is comfortable, no smoke smell, plenty of water pressure, good hairdryer, breakfast is also very rich, unfortunately we were in a hurry and did not have much time to eat, the gym facilities are new, but the corridor is a bit dim.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your stay experience! We're delighted that you were satisfied with the room's comfort, smoke-free environment, ample water pressure, and easy-to-use hairdryer. You also appreciated the rich breakfast. It's a shame you didn't enjoy it fully due to your rush. We welcome you to enjoy it more slowly next time. Thank you for your valuable feedback. Regarding the issue with hallway lighting, we will promptly provide feedback and make improvements. We hope to provide you with a better experience next time. We look forward to seeing you again!
nathecia
Cozy Queen Room
Stayed in Jul 2025
Family
10 review
10/10
Outstanding
Posted on Aug 9, 2025
A very new hotel with excellent facilities. It's close to both the Urumqi High-Speed ​​Railway Station and the airport, making travel convenient. I was upgraded to a family room, which my child was very happy with. Fruit and yogurt were delivered daily, which was excellent service.
Original TextTranslated by Google
Response from Property: Dear guest, Hello! Thank you for your positive review! We're delighted that you enjoyed our hotel's location (near the high-speed rail station and airport), spacious rooms, convenient parking, and delicious breakfast. These are the basic amenities and comforts we strive to provide our guests, and we're delighted to receive your recognition. We look forward to serving you again next time and wish you a safe journey!
Littlerabbitaihekele
Cozy 2-bed Room
Stayed in Jul 2025
Family
26 review
10/10
Outstanding
Posted on Aug 8, 2025
Excellent, very good. I stayed here for several nights during my trip to Xinjiang and booked two rooms. It was very convenient. It seems like this place is very popular, with many people bringing their children. I booked an airport pick-up in advance, and the guy was very friendly. Even when I was leaving, I made an airport drop-off a day in advance, but was told by a girl that it was full.
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Response from Property: Dear guest, thank you for choosing us and staying with us for several consecutive stays. Thank you for your appreciation of our hotel facilities, convenience, and the service provided by front desk assistant Xiao Xu! We are delighted to see you and your family enjoy a comfortable stay here. Regarding the airport transfer being fully booked upon departure, we sincerely apologize for the inconvenience. We have reported this to the relevant departments and will optimize our reservation system and make advance arrangements to prevent similar situations from happening again. We hope you will choose us again when you return to Xinjiang and give us a chance to make amends. We wish you all the best!
Guest User
Superior Queen Room
Stayed in Jul 2025
Family
3 review
10/10
Outstanding
Posted on Aug 2, 2025
A pleasant surprise arrived upon arrival: a free upgrade to a deluxe room. The staff, Xiao Xu, Manager Cai, and the cleaning staff were enthusiastic and responsible. The hotel's colors are modern and vibrant. There were some small surprises: the bedside table can be charged while lying down, and the lighting and air conditioning control panels automatically turn on when approached. The facilities are new and clean. The surrounding environment is pleasant, right next to Xiaolugu Park.
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6/7
Response from Property: Dear guest, hello! Thank you for your excellent review! We are deeply moved by your surprise at the free upgrade to a deluxe room and the recognition expressed by Xiao Xu, Manager Cai, and the cleaning team. This truly reflects our dedication to ensuring you a comfortable stay, from service to detail. The stylish and vibrant colors, the bedside chargers, and the sensor-activated control panel you noticed are all thoughtful touches we incorporated into our design. It's truly rewarding to have you discover and appreciate them. Our proximity to Little Green Valley Park also adds convenience and comfort to your stay. We look forward to serving you again soon and wish you a pleasant stay!
Connie0501
Superior 2-bed Room
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 24, 2025
The hotel is very new. Both the front desk and the room cleaning aunt are very polite. They are very quick to order takeout or deliver items. A fruit plate was given upon check-in. After checking out, I found that my child had left his phone watch behind. Xiao Tong enthusiastically helped to find it and confirmed whether he had received it. Thumbs up!
Original TextTranslated by Google
Response from Property: Dear guest, hello: Thank you very much for your recognition and detailed feedback! We are very happy to see that you are satisfied with the new environment of the hotel, the polite service of the front desk and the room aunt. It is our duty to respond to your needs quickly and make you feel comfortable. Regarding the phone call where the child was left, it is also right for Xiao Tong to help. It is our responsibility to ensure the safety of each guest's belongings. Fortunately, they were successfully found. Looking forward to seeing you and your child in the hotel next time. We will continue to work hard to provide you with more considerate services!
Luzaifang
Cozy Queen Room
Stayed in Jun 2025
Family
16 review
10/10
Outstanding
Posted on Jul 23, 2025
I took my kids to Xinjiang for a trip. On the last day, I flew back to Guangzhou from Urumqi. I chose the Hilton Hampton Hotel. The sanitary conditions were very good, parking was convenient, and the buffet breakfast was rich in variety! It deserves praise!
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Response from Property: Dear guest: Hello, thank you for bringing your child to stay at the Hilton Garden Inn High-speed Railway Station and leaving such a heartwarming review! We are especially happy that you are satisfied with the details such as hygiene and parking. We are even more motivated to have the breakfast buffet recognized as "rich in variety". It is hard to travel with children. It is our honor to bring your Xinjiang trip to a successful conclusion on the last day! I look forward to meeting you and your family at Hilton Garden Inn in the future. I wish you a smooth return trip and all the best~
Wudingshangdemao
Deluxe Queen Room
Stayed in Jun 2025
Traveling with friends
11 review
10/10
Outstanding
Posted on Jul 20, 2025
Facilities: Very good, very complete Hygiene: Very clean, the room is also new Environment: The indoor environment is very good, just by the road but not noisy Service: The front desk staff patiently received and answered questions, a relatively satisfactory stay
Original TextTranslated by Google
Response from Property: Dear friend, thank you for sharing your stay experience with Huan Xiaopeng. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this trip. This is what Huan Xiaopeng has always pursued, and it will also be the driving force for Huan Xiaopeng to continue working hard and making progress. I look forward to serving you next time. - Hardworking Huan Xiaopeng
Ziou
Cozy 2-bed Room
Stayed in Jun 2025
Family
27 review
10/10
Outstanding
Posted on Jul 22, 2025
The equipment is newly renovated, the front desk service is very good, and parking is convenient at the door. When I went there, the coffee shop on the first floor was partially renovated; you can take pictures at the door, with trucks, high-speed trains, airplanes, and cars in the same frame; those who are interested can check in and wait for the photo shoot
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you so much for sharing your experience! We are very happy to see that you approve of the facilities, front desk service and parking convenience of our hotel, and that you can take photos of trucks, high-speed trains, airplanes and cars at the entrance. Regarding the small impact of the partial decoration of the coffee shop on the first floor, we are also speeding up the progress and strive to welcome you in a more perfect state as soon as possible. We look forward to your next visit. By then, the coffee shop will also be brand new, and perhaps you can take better photos. Happy little friend