Juman Hotel · Zhongshan Road South Gate Subway Station

Juman Hotel · Zhongshan Road South Gate Subway Station Reviews

Juman Hotel · Zhongshan Road South Gate Subway Station

中山路百花村141号, Tianshan District, Urumqi, Xinjiang, ChinaSee Hotel Details
Juman Hotel · Zhongshan Road South Gate Subway Station
Juman Hotel · Zhongshan Road South Gate Subway StationJuman Hotel · Zhongshan Road South Gate Subway StationJuman Hotel · Zhongshan Road South Gate Subway Station
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Guest Reviews

9.1/10
Good
232 review
Verified reviews
Location9.1
Amenities8.9
Service9.1
Cleanliness9.2
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All reviews(232)
Positive reviews(219)
Reviews with photos/video(54)
Easy to get around(17)
Great location(17)
Large rooms(14)
Friendly front desk staff(14)
Elevator was OK(10)
Loved the view(7)
Convenient for shopping(7)
Comfortable bed(6)
Negative reviews(13)
DonCarlo
Comfort Pressure Relief Double Bed Room
Stayed in Jun 2025
Solo traveler
21 review
8.5/10
Very Good
Posted on Jul 28, 2025
This hotel is excellent because it’s central to everything you need to see, including having two metro stations close by. The hotel is clean, modern and equipped with smart toilet and the water pressure in the shower is brilliant. The bed is comfortable and the room very spacious. The room is a smart room controlled by Xiao Du. Great value for money!
Response from Property: 非常感謝您抽出寶貴時間為我們提供好評。您的肯定是我們前進的動力，我們將一如既往地提供優質服務，確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。
Michael
Comfort Pressure Relief Double Bed Room
Stayed in Dec 2024
Solo traveler
17 review
10/10
Outstanding
Posted on Jan 5, 2025
Good hotel with friendly staff. Late check out was allowed which is good. Room is very spacious and clean. There is also a laundry machine which is also a dryer. I would recommend this hotel.
Response from Property: Your satisfaction is our greatest motivation. We have received your positive reviews and hope that our food can continue to add color to your life.
jj yy
Mu Xia Scenic Deluxe Double Bed Room
Stayed in Aug 2024
Solo traveler
2 review
9.0/10
Great
Posted on Sep 26, 2024
location is great, service is good, little unpleasant on the sudden malfunctioning hot water. Prompt fixed after feedback, still not bad.
Response from Property: Dear Guest,Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Andrew Anze
Mu Xia Scenic Deluxe Double Bed Room
Stayed in Jun 2024
Family
2 review
7.0/10
Posted on Jul 22, 2024
Convenient access to Nanmen metro station. Variety of shopping and dining options available near the hotel despite the hotel not offering meals. Rooms were modern and clean. The view from the room was quite nice as well. WiFi was however not available for clients without a Chinese phone number, which is incredibly annoying especially for foreign guests. The WiFi network also only allows one connection per phone number, which is a baffling design decision since I can't connect my phone and my laptop on the same WiFi network. Laundry is self-service and free using a machine near the lifts. Detergent was provided. There was a lingering cigarette smell in the corridors and in the lifts. Overall, it was a pleasant stay with major issues with the WiFi network.
Response from Property: Dear guests, hello, thank you very much for your pertinent comments. The network problem is required by the local public security and must be certified for use. Please forgive me.Have a nice trip!
Tommaso
Comfort Pressure Relief Double Bed Room
Stayed in Sep 2024
Solo traveler
6 review
8.5/10
Very Good
Posted on Oct 6, 2024
Large rooms and well cleaned. It is a good accommodation at a fair price
Response from Property: Dear Guest,Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Andey
Mu Xia Scenic Deluxe Double Bed Room
Stayed in May 2024
Couple
14 review
9.5/10
Amazing
Posted on Aug 22, 2024
Hard to find the hotel, but is quite clean. It’s great location and has laundry for free !
Response from Property: 非常感謝您抽出寶貴時間為我們提供好評。您的肯定是我們前進的動力，我們將一如既往地提供優質服務，確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。
Nerguibaatar
Comfort Pressure Relief Double Bed Room
Stayed in Oct 2024
Family
81 review
9.5/10
Amazing
Posted on Dec 29, 2024
good hotel
Response from Property: 非常感謝您抽出寶貴時間為我們提供好評。您的肯定是我們前進的動力，我們將一如既往地提供優質服務，確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。
Guest User
Comfort Pressure Relief Double Bed Room
Stayed in Jun 2025
Couple
18 review
10/10
Outstanding
Posted on Jul 26, 2025
The room is nice, high floor, very quiet, and there is a laundry room. I took a taxi to the Grand Bazaar and it was very convenient to walk back. It is convenient to travel around, and it costs 55-60 to take a taxi to the airport.
Original TextTranslated by Google
Response from Property: 非常感謝您抽出寶貴時間為我們提供好評。您的肯定是我們前進的動力，我們將一如既往地提供優質服務，確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。
Guest User
Comfort Pressure Relief Double Bed Room
Stayed in May 2025
Other
67 review
10/10
Outstanding
Posted on Jun 28, 2025
Arrived at the hotel quite late at night. The room was clean, quiet and spacious. Parking was convenient. You can see the mountains in the distance. Check-out time was 15:00, which was good. It is suitable for travel and accommodation. Recommended
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to provide us with a positive review. Your affirmation is our driving force to move forward. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.
Guest User
Comfort Pressure Relief Double Bed Room
Stayed in Apr 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jun 3, 2025
The hotel is very close to the Grand Bazaar and convenient for shopping nearby. There is a bus stop downstairs and a subway station 500 meters ahead. It is convenient to go anywhere. The front desk service is good and the lobby is very large. The room is clean and comfortable. I will come again next time
Original TextTranslated by Google
Response from Property: Receiving your favorable comments is like obtaining a precious treasure, which makes us cherish it. We will continue to work hard to live up to your expectations!
Guest User
Comfort Pressure Relief Double Bed Room
Stayed in Jun 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jul 25, 2025
The service attitude of the lady at the front desk is very good. The room is clean, tidy and comfortable
Original TextTranslated by Google
Response from Property: Thank you for your high evaluation of our hotel. We will put your opinions and suggestions into practice to provide better services.
Guest User
Comfort Pressure Relief Double Bed Room
Stayed in Jun 2025
Family
30 review
8.0/10
Very Good
Posted on Jul 22, 2025
The toilet in the room is a bit inhumane. When you sit on it, flush it and then splash water outside. The air conditioner is a bit loud. Others are good
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that this stay brought you an unpleasant experience! Regarding the toilet flushing design and splashing problems, and the excessive noise of the air conditioner, we have immediately reported to the engineering department, and will immediately arrange for maintenance and debugging, optimize and rectify the unreasonable design, and ensure that subsequent guests can have a more comfortable experience. The hotel has always attached great importance to the guests' stay experience. The questions you raised are an important direction for us to improve our service. Thank you again for your frank feedback. If you are willing to give us another chance, we look forward to providing you with satisfactory service next time to make up for this regret.
Anonymous User
Comfort Pressure Relief Double Bed Room
Stayed in Jun 2025
Traveling with friends
7 review
1.0/10
Posted on Jul 21, 2025
It's really bad in every aspect! First of all, the service attitude was not good when checking in. The front desk was not good enough. It took 20 minutes to check in. We stood and waited with a bunch of things. Secondly, the hotel elevator. The hotel is on the top floor, the 32nd floor. There are four elevators in total, but in fact only one elevator can reach the floor where the hotel is located. It is no exaggeration to say that the time to wait for the elevator every time we return to the hotel is 10 minutes. One time we went to the 30th floor and wanted to climb up. The exit of the stairs on the 32nd floor was still locked. If we want to go to the 32nd floor, we can only go to the 1st floor and take the designated elevator. Besides, does the closure of the emergency exit of the corridor comply with fire safety regulations? After checking in, the air conditioners in both rooms were broken, and the temperature could not be lowered. After taking a shower and going to bed at night, I woke up still sweating! Contacting the front desk, the air conditioner could not be repaired, and they did not change our room, so it was left unresolved! When I checked out, I reported the room issue to the hotel again. The front desk said they would contact us the next day to resolve the issue. It has been three or four days now, and no one has contacted me during this period. I had no choice but to contact Ctrip customer service, but Ctrip said that the hotel contacted us and resolved the issue for us. The hotel staff were lying. Everyone should not stay at this hotel, it is terrible!
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that this stay brought you such a bad experience. We feel guilty and remorseful for every problem you reported. Regarding the low efficiency of the front desk service during check-in and the long waiting time for you to carry your belongings, we have severely criticized the front desk team and will retrain the service process and increase staff during peak hours to ensure that similar waiting problems will not occur again. We have urgently contacted the property and engineering departments to check the problems of only one elevator reaching the 32nd floor, the long waiting time, and the locked staircase exit. At present, we have requested to open the staircase safety exit immediately to ensure compliance with fire safety regulations, optimize the elevator scheduling plan, and ensure smooth travel for guests. We will regularly check the elevator operation status in the future to avoid similar situations. The failure to repair the room air conditioning failure in time, not arranging room changes, and not following up on the feedback problems after check-out and the false information are the most serious dereliction of duty in our service. We have punished the housekeeping department and the person in charge of the front desk, and will comprehensively overhaul all room air conditioners, establish a quick response mechanism for customer complaints, and ensure that the problems reported by guests will be followed up and solved within 24 hours. Perfunctory or false information is never allowed. Once again, we sincerely apologize for the extremely bad experience we brought you. We are fully aware that this mistake has caused you to lose trust in the hotel, but we still ask for a chance to make amends. We will contact you as soon as possible to properly handle the follow-up matters, and will also take practical actions to improve our services and prevent similar problems from happening again. Thank you for your feedback, which is an extremely important warning to us, and we will definitely make serious rectifications.
Guest User
Comfort Pressure Relief Double Bed Room
Stayed in May 2025
Other
1 review
10/10
Outstanding
Posted on Jul 1, 2025
Good service! Great attitude! Great environment and sanitation! Located in the city center.
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to provide us with a positive review. Your affirmation is our driving force to move forward. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.
Guest User
Mu Xia Scenic Deluxe Double Bed Room
Stayed in Aug 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Oct 8, 2024
The location is very good, the door is very convenient to everywhere, but it is on the top floor, the air conditioning effect is not very good, it is very convenient to order takeout and go out for a walk, the room is relatively large
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to give us a good review. Your affirmation is our driving force for progress. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.