Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.5
Service9.3
Cleanliness9.6
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All reviews(529)
Positive reviews(520)
Reviews with photos/video(117)
Friendly front desk staff(49)
Easy to get around(40)
Classy environment(38)
Delicious breakfast(33)
Close to train station(27)
Offers pick-up/drop-offs(18)
Well decorated(11)
Well designed(9)
Negative reviews(9)
Peek Eem Wong
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Stayed in Mar 2025
Travel with friends
7 review
10.0/10
Outstanding
Posted on Apr 14, 2025
This is our third time staying in this hotel .. The staff are amazingly friendly and helpful especially security officer … 0068
Location is excellent and a lots of eateries around and rooms are spacious and super clean ! Breakfast in the morning is excellent and delicious !
Would definitely come back when we are in Urumqi ..
Response from Property: Dear guest: Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life.
Anonymous User
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Stayed in Sep 2024
Travel with friends
11 review
8.5/10
Very Good
Posted on Oct 9, 2024
I like the hotel a lot. It's new, the staff is very friendly, helpful and attentive. They do provide free airport transport transfer which save me for the taxi. Their laundry room even provide the free detergents, which are not commonly in other hotel in Urumuqi.
Response from Property: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly
David
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Stayed in May 2024
Family
13 review
10.0/10
Outstanding
Posted on Jun 9, 2024
A new hotel with high-tech amenities, like power curtains, voice control remote in the room, customer service robot, etc. Hotel provides free airport transfer and is within walking distance of the high speed rail station (you can see it from hotel and just need to walk towards it). The hotel is also flexible when it comes to late check out, allowing us to use the room till 5pm. They also have a laundry room equipped with excellent washer and dryer machines that are free for guests to use. If there is something to pick on the hotel, the breakfast can be improved, and should start earlier than 8am.
Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly!
Patdb
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Stayed in Aug 2024
Couples
10 review
9.0/10
Great
Posted on Oct 6, 2024
Very nice hotel, nearly the railway station convenient for business people, but a bit too far from the city center. A warm welcome at the reception and very helpful people. We got an early check in without any problem.
Very spacious room and bathroom. Excellent laundry machines. Breakfast is ok.
Response from Property: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly.
Rattana Sihawong
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Stayed in Aug 2024
Travel with friends
9 review
10.0/10
Outstanding
Posted on Sep 23, 2024
Really enjoy to stay here. Everything was perfect.
Not far from Urumqi train station. The staff cannot speak english but they tried to communicate with us.
Response from Property: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly.
Guest User
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Stayed in Apr 2024
Travel with friends
43 review
9.0/10
Great
Posted on May 30, 2024
Close to airport, only 20 minutes.
Breakfast is good.
Sight seeing 天山天池is wonderful.
Response from Property: 尊敬的賓客:您好!感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務!
wannee
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Stayed in Mar 2025
Family
12 review
9.5/10
Amazing
Posted on Apr 9, 2025
The hotel is clean, the service is good, the room is new, the bedding is clean. To go to the train station, you have to take a taxi, it costs 10y. Other than that, everything is good.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Mercure Hotel. Thank you for taking the time to evaluate our hotel. The problems you have reflected have been fed back to the relevant departments. We will make improvements to the problems you raised. We will serve you wholeheartedly. Thank you again for sharing your experience with us and wish you a happy life.
Guest User
Deluxe King Room (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Stayed in Feb 2025
Business travelers
22 review
4.0/10
Posted on Mar 27, 2025
The hotel is really new. The cleaning service was not completed even after the renovation. I sat at the desk for a while and my pants were covered with dust. I saw that the dust on the baseboard was not wiped off.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Mercure Hotel and thank you for taking the time to evaluate our hotel. We are sorry for the unpleasant experience you have experienced. The problem you reflected has been fed back to the relevant department. Please rest assured that we will immediately improve and perfect the problem you raised. We will serve you wholeheartedly. Thank you again for sharing your experience with us and we sincerely look forward to your next visit.
Anonymous User
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Stayed in Nov 2024
Solo travelers
1 review
10.0/10
Outstanding
Posted on Dec 13, 2024
The room is very nice, the service is in place, the breakfast is delicious, and the service attitude of the staff is highly praised 👍
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對高鐵站美居酒店的關注,看到您的評價小的頓時呆懵了!酒店地處萬達商圈,離高鐵站1.5公里,機場9.9公里,有免費的接送站服務,有着都市的熱鬧和方便,酒店自助早餐品種豐盛,美味可口!家,是避風的港灣,是温馨的小窩,是温暖身心的一隅。有愛才是家,酒店一直希望會用自己的貼心和暖心,成為您心中的那個家外之家,期盼您的下次回家!
Youlixisiyuwenhu
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Stayed in Apr 2025
Couples
14 review
10.0/10
Outstanding
Posted on May 14, 2025
Facilities: Very new
Hygiene: Cleaning is active
Environment: The surrounding environment is also good and very convenient
Service: The front desk service is also very good. I changed the room three times on the first day. I hope that each department can coordinate well. If you want to change the mattress, at least tell the front desk that shoes are the most basic.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life.
kathylamsl
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Stayed in Mar 2025
Travel with friends
15 review
9.5/10
Amazing
Posted on Apr 30, 2025
The hotel is very new and clean. The floor-to-ceiling windows on the upper floors are also very nice. There is also a TV with screen projection, which is great value for money. The only downside is that the air conditioner can't be turned down at all, it's always hot
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay in our hotel and leaving a detailed evaluation! We are glad to know that you are satisfied with the hotel's new facilities, clean environment, and details such as high-rise floor-to-ceiling windows and projection TVs. These are the focus of our efforts to create a comfortable experience for our guests. Regarding the air-conditioning problem you mentioned, we are deeply sorry for the inconvenience caused to you. At present, we have arranged an engineering team to comprehensively inspect the air-conditioning system in the guest rooms, and will continue to optimize the equipment debugging in the future to ensure that the temperature control is more flexible and accurate. Your feedback is very important to us. It is the suggestions of every guest that help us to continuously improve. We look forward to providing you with more considerate services again in the future, and I hope you can feel our progress when you stay next time! I wish you a happy life and all the best~
喵陳
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Stayed in Mar 2025
Travel with friends
34 review
6.5/10
Posted on Apr 18, 2025
From the beginning of check-in to the end
The front desk told me that I had modified my stay, so the system did not show my stay. I had to cancel and re-book. After discussion, I used breakfast to offset the price difference.
The room has no air conditioning! The corridor is cooler than the room. I called the front desk to complain and they asked us to open the window. I told them it would be noisy, so they pushed a fan in.
I applied for late check-out, but the front desk called and the tone was very rude, like they were kicking me out.
The only good thing about the hotel is that the rooms are clean
In conclusion, I have stayed in so many Huazhu hotels, but the service here is really bad.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Mercure Hotel and thank you for taking the time to comment on our hotel. We are sorry for the unpleasant experience you have had. The problem you have reflected has been reported to the relevant department. Please rest assured that we will immediately improve and perfect the problem you raised. We will serve you wholeheartedly. Thank you again for sharing your experience with us and sincerely look forward to your next visit.
Guest User
Superior Smart Panorama Room ( (Whole-home Smart Guest Control With Screen Mirroring + Panoramic Floor-to-ceiling Windows)
Stayed in Feb 2025
Business travelers
5 review
4.7/10
Posted on Mar 17, 2025
I have lost a pair of shoes in the hotel and will be leaving the hotel tomorrow. I hope to get a reply!
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您選擇入住美居酒店,也很感謝您抽出時間對我們的酒店進行評價,很抱歉給您帶來了不愉快的體驗,您反映的問題已反饋至相關部門,請放心,我們將會對您提出的問題立即進行改進和完善。我們將竭誠為您服務。再次感謝您與我們分享您的體驗,真誠地期待您下一次的光臨
Suifenglingdong
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Stayed in Aug 2024
Business travelers
91 review
9.5/10
Amazing
Posted on Dec 1, 2024
The hotel is good, there are several restaurants downstairs, all of which are delicious; it is very close to the high-speed rail station, and you can walk there without luggage; the room is of a good size, and the high floors have a good view. I forgot to take pictures, so here's some!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our branch and sharing your experience of staying here. If you encounter any problems during your stay, you can report it to the front desk at any time. We are at your service 24 hours a day and will try our best to solve your problem as soon as possible. We are committed to providing you with a cordial and thoughtful stay experience and sincerely look forward to seeing you again!
Guest User
Guest Room Twin Room (Smart Home Control With Screen Mirroring + Panoramic Floor-to-Ceiling Windows)
Stayed in Jul 2024
Family
11 review
10.0/10
Outstanding
Posted on Aug 31, 2024
The last stop of Xinjiang trip is Urumqi. The train station is very close to the hotel. In order to catch a 7 o'clock flight the next day, I chose Mercure. The hotel has a pick-up and drop-off service. The hotel service is very good, but after checking in, the drop-off service for the next day is scheduled after 7 o'clock, so I took a taxi to the airport by myself. Although the hotel is not far from the airport, the traffic jam at Urumqi Airport is serious. It is recommended that you leave 20 minutes earlier than usual
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and are always ready to welcome you back at any time