Hotels in Niagara, Toronto

The room was clean and tidy, the front desk staff was warm, the service was thoughtful, the sea was on the side, the scenery was very good, I would stay here in the future, very recommended, praise, praise, praise, praise, praise, praise, praise, praise, praise, praise

The room itself was great, but the check-in process was incredibly complicated. They also charged a non-refundable deposit of $50. I wouldn't really recommend it if you're only staying for a night or two.

The hotel environment and location were decent, but I'm truly speechless about the parking fee. We confirmed multiple times with the front desk if there would be a parking charge, and they said no. We parked for 4 days, only to find our credit card charged CAD 55 per day for parking after check-out. If there was a fee, they should have been clear about it. We could have used a much cheaper public parking lot nearby. To be charged after the fact and then told parking isn't free – this kind of communication is just frustrating! However, I must say that Trip.com's service is genuinely excellent and deserves praise. After I complained, they tried to communicate with the hotel, and when that didn't resolve the issue, they automatically covered half the cost, reducing our losses. I will definitely stick to booking through Trip.com in the future. Other apps might be cheaper, but they just shirk responsibility when problems arise – I've experienced it firsthand.

I’d like to start with the positives of the hotel. First of all, the location was excellent. As tourists, it was very convenient for us to get to all the main attractions around the city. I would also like to give special recognition to the service. We were truly impressed by how attentive and welcoming the staff were throughout our stay. In particular, the reception team and the café staff serving breakfast provided outstanding hospitality. Bar 45 also exceeded our expectations with exceptional service. Overall, the customer service was truly top-notch. What unfortunately disappointed us was the condition of the hotel itself. It feels as though the property has not been significantly updated since the 1970s. The old doors, outdated furniture, worn carpets, and poor lighting in the lobby create a sense of discomfort rather than luxury. This is definitely something that needs attention, as the current condition and renovation standards do not match the level and reputation of the hotel.

Facilities: Hilton's quality is top-notch, and the room has a mini-fridge. Cleanliness: Clean and tidy. Environment: The external environment is amazing! It's in the city center, feels like a food street, with all sorts of delicious food right outside. Service: The front desk and restaurant staff provided excellent service.