Holiday Inn Properties in Toronto

The staff members were nice and friendly. The hotel is close to the airport and there is free shuttle service. The room was clean. They give one bottled water upon checking in and if you’re not familiar with drinking water directly from the tap, there is a water dispenser on the second floor. I had a chance to have dinner at the restaurant and it was good.

The hotel is located near College Station, which makes transportation incredibly convenient – the location is pretty good. Room cleanliness was average, but the facilities are quite old. The downside is the soundproofing is really poor; I frequently heard noise. Also, the Wi-Fi is terrible and often wouldn't connect. Breakfast options were standard and didn't change daily, but it tasted pretty good. Overall, the hotel service was quite thoughtful.

I chose it for the free airport shuttle which runs every 30 mins. The hotel service was very good and I was texted twice during my 2 night stay to ask if all was well. Parking is not free as is the case with all the chain hotels near Pearson airport. The room was spotless and had everything needed. There is construction at the moment so only one entry door in use which was miles away from the room and was not marked with signage outside. When I noted that in my text response, it was immediately dealt with. I was made a member of their customer rewards program without asking and I would stay there again.