To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.6
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All reviews(729)
Positive reviews(718)
Reviews with photos/video(176)
Friendly staff(431)
Convenient location(210)
Close to scenic area(135)
Tasty food(86)
Large rooms(47)
Offers pick-up/drop-offs(44)
Tasty restaurant(17)
Negative reviews(11)
Moon17
Guestroom (2 Beds)
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 26, 2024
We stayed 1 night at the hotel and everything was good considering to the price and location. But the highlight of our stay are the service and the food. The owner is super friendly and generous. We ordered breakfast and dinner at the hotel and they are all super tasty. He offered us very special tea after the meal. Highly recommended to stay here!
Response from Property: Dear guests, hello! Thank you very much for your high evaluation of the hygiene and service of our hotel. Your satisfaction is our greatest motivation. We will continue to work hard to provide you with better services. Thank you again for your recognition and support, and look forward to serving you again!
Dionne Tan K.H.
Guestroom - Triple Occupancy
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Owner was very nice to provide information on where we wanted to go and give us direction. He helped us with the baggages up the rooms. Great that we could have our breakfast on the ground floor of our stay.
Response from Property: Dear guest: Thank you very much for giving us such a high evaluation! Your satisfaction is the greatest encouragement to us. We should provide you with useful information and guidance for your travel, help you carry your luggage, and satisfy you with the breakfast environment. We will continue to work hard to continuously improve the quality of our service. We look forward to your next visit and will definitely prepare a more intimate and perfect experience for you!
Tzi
Guestroom (2 Beds)
Stayed in Sep 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Can eat breakfast at ground floor and paid immediate, if no breakfast include in your stay. No lift, but owner will help you carry luggage to upstair and take from upstair to downstairs when you left. If you need to travel to any location, can tell owner, they will arrange the taxi for you. They also will remind you don’t take any three wheeler on street to Nan Zha, if need they will arrange transport for you (with paid).
Response from Property: Dear guest, thank you for your praise! Your praise is the greatest encouragement to us. We will continue to operate with care to create unforgettable accommodation memories for every guest. We look forward to your next visit to enjoy a good time!
Preeyanut
Cozy Room - Creek-View (Double Bed)
Stayed in Aug 2024
Travel with friends
37 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The owner of the hotel really friendly and welcoming the room is green first floor off the hotel is the restaurant. You can walk to a traditional village and have convenient store around good location and the price is lovely 
Response from Property: Dear Guest,Thank you for taking the time to share your positive experience with us. We are overjoyed to hear that your stay was a memorable one, and that our hotel's owner's friendly and welcoming demeanor contributed to your enjoyment. It is our mission to ensure that every guest feels at home, and your feedback confirms that we are on the right path.We are delighted that the room on the first floor, adorned with greenery, provided a touch of nature to your accommodation, and that the convenience of having the restaurant just a step away added to your comfort. Being able to walk to the traditional village and having nearby convenience stores certainly adds to the charm and practicality of our location.
Juana Montserrat
Guestroom (2 Beds)
Stayed in Jan 2025
Family
12 review
4.0/5
Very Good
Posted on Mar 1, 2025
Very good location, very nice people, very good price, beds are confortable and clean, but the rest of the facilities, floors and windows, or common areas good benefit from a really deep cleaning. Food could be much better, it is very affordable though They give you at the end some cookies which we loved.
Response from Property: 尊敬的客人,感謝您的真誠反饋!我們非常高興您對民宿的地理位置、員工服務、價格以及床鋪的舒適度感到滿意,您的認可是我們最大的動力!關於您提到的清潔問題,我們深感抱歉,並已安排團隊對設施、地板、窗户及公共區域進行全面清潔和檢查,確保為每一位客人提供更整潔的環境。同時,我們會認真考慮您對食物的建議,努力提升餐食品質,同時繼續保持實惠的價格,讓您享受更超值的體驗。很高興您喜歡我們準備的餅乾,這是我們對客人的一點小心意,希望為您留下美好的回憶!再次感謝您的寶貴意見,期待您的再次光臨,我們會繼續努力,為您提供更優質的服務!祝您生活愉快!
JiaQin
Xuanruoge Big Bed Room“Autumn Leaves Know”
Stayed in Dec 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Feb 5, 2025
This hotel is 5min away walk from Wuzhen Xizha (West Area) entrance. I prefer staying outside traditiona/waterl towns, as I find it easier to access and less hectic. It doesn't have elevator, but the hotel staff helped me carry my luggage upstairs. All was fine and during my stay; no loud noises, no smell, hot water, air conditioner works well, clean, etc. Hotel staff is very kind.
Response from Property: 親愛的客人,謝謝您的誇讚!您的好評是對我們最大的鼓勵,我們會繼續用心經營,為每一位客人打造難忘的住宿回憶,期待您下次再來享受美好時光!
Pei Lei Tan
Guestroom - Single Occupancy
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Nolstagic and cozy room. The owner is very friendly and kind. The location is perfect as it is within walking distance to xi zha. There is a free shuttle bus to dong zha as well, right infront of entrance of xi zha. Strongly recommended for solo traveller and bagpackers.
Response from Property: 尊敬的客人: 非常感謝您給予我們如此高的評價!您的滿意就是對我們最大的鼓勵。能為您的出行提供有用訊息與指引,協助您搬運行李,並且讓您滿意早餐環境,這都是我們應該做的。我們會繼續努力,不斷提升服務品質,期待您的下次光臨,一定為您準備更貼心、更完美的體驗!
Anhthu20
Family Room
Stayed in Nov 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 2, 2025
Location: 5min walk to Wuzhen ticket office and long-distance bus stops. Next to many local eateries and Hanfu shops. Super convenient to walk around.
Room: cozy, big enough for 4 people, clean toilet, but feel very cold during winter (or maybe because I didn't know how to use the AC remote control). Room price is affordable, cheaper than those inside Wuzhen.
Service: owner is super friendly and supportive. He helped carry our luggage upstairs and even sent us tea and snacks when we left. There's a restaurant on ground floor that offers meals from morning till evening (but to me food was so so, not delicious). Free bottled water.
=> Pleasant stay overall. I'd recommend this place if you travel in summer, spring or fall.
Very good service by owner. Helped to carry luggage and arranged transport to Hangzhou. Allowed us to keep the room beyond check out time.
Response from Property: 尊敬的客人: 非常感謝您給予我們如此高的評價!您的滿意就是對我們最大的鼓勵。能為您的出行提供有用訊息與指引,協助您搬運行李,並且讓您滿意早餐環境,這都是我們應該做的。我們會繼續努力,不斷提升服務品質,期待您的下次光臨,一定為您準備更貼心、更完美的體驗!
Guest User
Guestroom (2 Beds)
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 13, 2024
The hotel owner was very supportive and gave us a lot of advices for saving money. He also helped us to book a car to Hangzhou with a competitive price. If u need anything, just ask him. Very nice one
Had the pleasure of staying in Wuzhen Zeilin viewing Pavilion boutique Hotel for one night.
Upon arrival, the boss was very friendly and gave us local tips for around the Wuzhen area and future travel advice around Jiangsu. The hotel is just a short walking distance to the main Wuzhen Xizha tourist area.
The room provided was very clean and spacious, with a large shower. We also enjoyed a delicious breakfast downstairs for an affordable cost. The boss also provided a driver for us to travel to Suzhou.
Highly recommended and would book again if we ever visit Wuzhen! 👍
Response from Property: What a wonderful review! It's obvious that you had an outstanding experience at the Wuzhen Zeilin viewing Pavilion boutique Hotel. The friendly boss, local tips, convenient location, clean and spacious room, delicious breakfast, and the provided driver service all sound amazing. It's great to hear that you highly recommend it and would book again. I'm sure many people will be influenced by your positive feedback and consider staying there when visiting Wuzhen. Thank you for sharing this delightful account!
Yeung R ong
Guestroom (2 Beds)
Stayed in Nov 2024
Family
9 review
4.5/5
Great
Posted on Dec 4, 2024
The boss is a very honest man and also very helpful. He goes the extra mile to help you with anything that you need. Just inform him what your need or where you would like to go and he will recommend the best method and even help to arrange for transportation, services etc at the best value price. The hotel is located just 300meters walk away from the Wuzhen Xizha Scenic Area ticketing centre. Though it is not located inside the scenic area, it is worth staying here because there are plenty of restaurants, convenience stores, massage parlours, and traditional costume and make up shops that you can get better price than within the scenic area. The hotel owner also helped to arrange a rickshaw to bring us tour nanzha(south part of Wuzhen) which depicts more of the lifestyle of the local people with a few nice areas for photography and to buy local produce. Many chinese dramas were also filmed at Nanzha area which the rickshaw rider explained very well but in mandarin chinese. He also helped to take nice photographs for us. The hotel owner also helped to book a car from Wuzhen to Tongli at a reasonable price. If you are travelling from either Hangzhou or Suzhou to this hotel, i would recommend that you give the hotel owner a call and ask him to arrange for a car to get you from those places to Wuzhen especially if you travel in groups of 2-4 persons because the hotel owner is able to get a reasonably priced car. Overall, i would stay in this hotel again if i visit Wuzhen again, because of the owner’s great hospitality and service.
Response from Property: Dear guest,We are deeply touched by your detailed and wonderful review. It is our utmost goal to ensure that every guest has a memorable and comfortable stay, and we are overjoyed to know that we have achieved that with you.Our boss always believes in going above and beyond for our guests, and it's wonderful to see that you have recognized and appreciated his efforts. The location of our hotel indeed offers unique advantages, allowing guests to experience both the convenience of nearby amenities and the charm of Wuzhen.We are glad that you enjoyed the tour of Nanzha and the photo-taking experience. It's also great that our arrangements for transportation between Wuzhen and Tongli met your expectations.Your kind words will surely inspire us to continue providing top-notch service. We look forward to welcoming you back with open arms whenever you decide to visit Wuzhen again.
Anonymous User
Guestroom (2 Beds)
Stayed in May 2024
Family
29 review
4.0/5
Very Good
Posted on Jun 3, 2024
Good location. 100m from the scenic area and surrounding is all the same, hotel and restaurant. This area main business is for tourist. The owner is very helpful and a smart business man.
Response from Property: Dear Guest,Thank you so much for your kind words. We're delighted that you like our location and appreciate the owner's helpfulness and business acumen. We strive to provide a great experience for every tourist in this area. We look forward to welcoming you back again in the future!Best regards.
Anonymous User
Guestroom (2 Beds)
Stayed in Apr 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Jun 30, 2024
Went with a gal pal. The staffs were very kind! But the bathroom door is open on the top, so all the sounds from the toilet can be heard from the room. The shower drain was almost blocked.
Response from Property: Dear Guest,Thank you very much for your kind words about our staff. We apologize sincerely for the inconvenience caused by the bathroom door and the shower drain. We will have them inspected and fixed immediately to ensure a more pleasant stay for future guests. We value your feedback and hope to have the opportunity to welcome you back and provide you with a much improved experience.Best regards,
Guest User
Guestroom (2 Beds)
Stayed in Sep 2024
Family
8 review
5.0/5
Outstanding
Posted on Oct 22, 2024
The room is clean, a bit small but we expect that in an old town where houses are reserved for hundreds years. The food is amazing, the owner and staff are friendly and helpful. I highly recommend to eat there, much better than the other well-reviewed restaurant we tried.
Response from Property: 親愛的客人,謝謝您的誇讚!您的好評是對我們最大的鼓勵,我們會繼續用心經營,為每一位客人打造難忘的住宿回憶,期待您下次再來享受美好時光!