Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel Reviews
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel
26-1 Sakuragaokacho, Shibuya Ward, Tokyo, 150-8512, JapanSee Hotel Details
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1 night
Guest Reviews
9.5/10
Amazing
312 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(312)
Positive reviews(301)
Reviews with photos/video(79)
Large rooms(30)
Easy to get around(28)
Convenient for shopping(17)
Would stay again(13)
Loved the night views(10)
Offers pick-up/drop-offs(8)
Close to airport(8)
Strange smell in room(5)
Negative reviews(11)
Guest User
King Room Standard Floor Non Smoking
Stayed in Jun 2025
Other
2 review
9.5/10
Amazing
Posted on Jul 31, 2025
The Best hotel ever! Room was excellent and had a super comfortable stay! Will come back for sure.
Response from Property: Thank you very much for choosing Cerulean Tower Tokyu Hotel.We would also like to thank you again for your high evaluation in the review.We look forward to serving you again.Customer Relations
satsumatable
Double Room Standard Floor Non Smoking
Stayed in Jun 2025
Business traveler
20 review
10/10
Outstanding
Posted on Jul 11, 2025
Great location in the heart of Shibuya, with a room size that is much larger than typical hotels in Shibuya. The hotel also has a 20m lap pool, which is quite rare in Tokyo city center.
Response from Property: 非常感謝您一直以來對東急 Cerulean Tower 酒店的惠顧。我們還要再次感謝您的高度評價。我們期待您的再次光臨。客户服務
Igor
Superior Twin Room Standard Floor Non Smoking
Stayed in Jun 2025
Family
4 review
7.0/10
Posted on Jul 25, 2025
Avoid Cerulean Tower Tokyu Hotel — the smell is unbearable.
I stayed here knowing the hotel is a bit old, and the price seemed to reflect that — but nothing prepared me for the smell. It reeks everywhere. In the lobby, in the hallways, in the rooms — it’s a constant, unpleasant odor. I couldn’t even tell what it was — stale cigarettes, old carpet, mold, or something worse. At some point I honestly wondered if someone had died in the room.
But the worst part? The bathroom. The shower smelled exactly like urine. The moment you turn on the water, it hits you — like walking into a public restroom. It was disgusting and made the whole stay feel unhygienic.
This is supposedly the only five-star hotel in Shibuya, but it doesn’t even come close to that standard. The smell alone makes it unworthy of even three stars. I would never stay here again, and I don’t recommend it to anyone. You're better off booking a newer hotel outside Shibuya — seriously, anywhere else.
Response from Property: Thank you very much for choosing Cerulean Tower Tokyu Hotel.Thank you also for your review.We are very sorry that you had an unpleasant experience during your stay with us.We will share your comments about our facilities with our staff and make every effort to improve them.We look forward to welcoming you back again.Customer Relations
Hanadi Alousaimi
Superior Twin Room Standard Floor Non Smoking
Stayed in Feb 2025
Business traveler
1 review
10/10
Outstanding
Posted on Mar 19, 2025
Such a beautiful place and location, I would highly recommend it 
Response from Property: We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.Customer Relation
Boogle
King Room Standard Floor Non Smoking
Stayed in Jun 2025
Couple
10 review
9.0/10
Great
Posted on Jul 13, 2025
Amazing hotel, great location, amenities were great. Great luggage storage if you’re out and about, was really close to the station, I couldn’t have been more happy.
Response from Property: 非常感謝您一直以來對東急 Cerulean Tower 酒店的惠顧。我們還要再次感謝您的高度評價。我們期待您的再次光臨。客户服務
Audtheway
Double Room Standard Floor Non Smoking
Stayed in Nov 2024
Couple
32 review
9.5/10
Amazing
Posted on Dec 22, 2024
It was a convenient location. I was very thankful for the 2nd stay I was allowed for an early check in with my room ready that really help to make my whole day or itinerary smooth. The staff was very warmth and welcoming from the entry to the reception and even room service.
The room was tidy and clean with all necessities available for use in the room. Would recommend for a stay here if you are planning to travel by metro often as it’s near the JR Shibuya station.
Response from Property: Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write your review. We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your high evaluation. We hope that you will enjoy your stay at our hotel again when you visit Shibuya. We will continue to do our best to provide a comfortable and relaxing stay for all our guests. We look forward to your continued patronage in the future and to welcoming you again soon.Customer Relation
xinyi
Double Room Standard Floor Non Smoking
Stayed in Jan 2025
Couple
5 review
10/10
Outstanding
Posted on Mar 1, 2025
Very great location as it is very near shibuya station. Just need to head down and there are many restaurants and shopping malls already. View at top floor is superb. Hotel staff are very helpful and friendly.
Response from Property: Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write your review. We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your high evaluation. We hope that you will enjoy your stay at our hotel again when you visit Shibuya. We will continue to do our best to provide a comfortable and relaxing stay for all our guests. We look forward to your continued patronage in the future and to welcoming you again soon. Customer Relation
guan
Double Room Standard Floor Non Smoking
Stayed in Jul 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Aug 22, 2024
Great service and ppl understand english all around. Food is great as well but pricey as aspected from a high end hotel
Response from Property: Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write your review. We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your high evaluation. We hope that you will enjoy your stay at our hotel again when you visit Shibuya. We will continue to do our best to provide a comfortable and relaxing stay for all our guests. We look forward to your continued patronage in the future and to welcoming you again soon. Customer Relation
Guest User
Superior King Room Standard Floor Non Smoking
Stayed in Dec 2024
Family
1 review
9.5/10
Amazing
Posted on Feb 3, 2025
we have been staying in this hotel quite several times, although the interior may start to age, the service and the view is flawless and the location is only getting better with 2 new malls (Shibuya scramble square and Shibuya Hikarie) only 5-10mins walk through the flyover. The only reason i gave it a 4 star for facilities is that this hotel is not tailored for children, the swimming pool are for adults only. However, who wants to stay in the hotel while this is the centre of Shibuya...
Response from Property: We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are incredibly grateful that you have highly evaluated us. We had shared your feedback with our staff. We will continue to strive to provide high quality service to all of our guests. We all look forward to welcoming you again.Customer Relation
AroundtheWorld_xoxo
Cerulean Superior Twin Room Non Smoking
Stayed in Dec 2024
Family
11 review
10/10
Outstanding
Posted on Mar 26, 2025
Great stay. Minimalistic design, well-kept property, great service, convenient location. Would come back.
Response from Property: Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write your review. We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your high evaluation. We hope that you will enjoy your stay at our hotel again when you visit Shibuya. We will continue to do our best to provide a comfortable and relaxing stay for all our guests. We look forward to your continued patronage in the future and to welcoming you again soon. Customer Relation
Guest User
Corner Twin Room Standard Floor Non Smoking
Stayed in Dec 2024
Family
2 review
9.5/10
Amazing
Posted on Mar 30, 2025
The food quality is good but the choice has a limited. But, the location is very good !
Response from Property: We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are incredibly grateful that you have highly evaluated us. We had shared your feedback with our staff. We will continue to strive to provide high quality service to all of our guests. We all look forward to welcoming you again.Customer Relation
Raindrops on Roses
Cerulean Superior King Room Non Smoking
Stayed in Nov 2024
Family
6 review
9.5/10
Amazing
Posted on Jan 15, 2025
Very clean. Get the included breakfast. :) comfortable bed. Nice shower. Great amenities. An excellent place to stay.
Response from Property: Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write your review. We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your high evaluation. We hope that you will enjoy your stay at our hotel again when you visit Shibuya. We will continue to do our best to provide a comfortable and relaxing stay for all our guests. We look forward to your continued patronage in the future and to welcoming you again soon. Customer Relation
Guest User
Corner Twin Room Standard Floor Non Smoking
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 11, 2025
Never let us down
Well trained staff
Big and comfortable room
Response from Property: Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write your review. We are very happy to hear that you had a pleasant stay with us and we are also honored to receive your high evaluation. We hope that you will enjoy your stay at our hotel again when you visit Shibuya. We will continue to do our best to provide a comfortable and relaxing stay for all our guests. We look forward to your continued patronage in the future and to welcoming you again soon. Customer Relation
Guest User
Double Room Standard Floor Non Smoking
Stayed in Feb 2025
Couple
6 review
9.5/10
Amazing
Posted on Apr 6, 2025
Really good, a bit expensive, Shibuya station is complicated
Response from Property: We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are incredibly grateful that you have highly evaluated us. We had shared your feedback with our staff. We will continue to strive to provide high quality service to all of our guests. We all look forward to welcoming you again.Customer Relation
AgnesPM
Superior Twin Room Standard Floor Non Smoking
Stayed in Oct 2024
Solo traveler
1 review
9.5/10
Amazing
Posted on Nov 18, 2024
Very comfortable and present stay, food (breakfast) and service (house keeping) all very good.
As there is construction work going on at the Shibuya Station, it would be very helpful if more information regarding navigation from the station to the hotel was being provided in advance, especially routes without stairs.
Response from Property: We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you did enjoy your stay with us. We had shared your feedback with our staff. We will take your comments into consideration for future improvements. We will continue to strive to provide high quality service to all of our guests. We all look forward to welcoming you again.Customer Relation