To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.8
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All reviews(36)
Positive reviews(36)
Reviews with photos/video(12)
Friendly staff(8)
Awesome stay(7)
Great location(7)
Clean and tidy(5)
Guest User
Stayed in Nov 2022
Travel with friends
1 review
4.5/5
Great
Posted on Dec 22, 2022
The Muji hotel has lived up to my expectations! If you are a fan of Muji products (or interested in how Muji products can be put together in a hotel room), then this is a hotel for you!!
I enjoyed the room, amenities, and superb hotel location (in Ginza). The staff were friendly. However, they can be more attentive. By going downstairs, you have floors of Muji products you can purchase!
One of the good things is that you don't need to go through reception each time to go to your room - which I prefer. I recommend staying here for one to two nights and trying out their breakfast or meals! :)
Enjoy!
Guest User
Standard Double Room
Stayed in Sep 2022
Couples
5 review
5.0/5
Outstanding
Posted on Oct 23, 2022
Always a joy to stay at muji hotel. Room is of good size for 2 pax. Location is fantastic and easy to find. Close to train station.
Guest User
Stayed in Nov 2022
Family
1 review
4.2/5
Very Good
Posted on Jan 3, 2023
English staff is not enough. The check in process is longer as the front desk staff is not good in English.
Guest User
Standard Double Room
Stayed in Nov 2022
Couples
5 review
5.0/5
Outstanding
Posted on Mar 3, 2023
Amazing location, short distance to airport limousine, lovely amenities that can be brought home. Tax refund shopping for tourists at Ginza Muji is fuss free.
Guest User
Standard Double Room
Stayed in Oct 2022
Couples
1 review
5.0/5
Outstanding
Posted on Nov 23, 2022
The room (for Japanese room) is bigger than expected. Fits 2 people nicely. It is next to a subway and train station with 6-10mins walk.
Guest User
Standard Double Room - Type B - Non Smoking
Stayed in Aug 2024
Couples
19 review
4.7/5
Amazing
Posted on Sep 25, 2024
The room is clean and comfortable. In Ginza, shopping, dining and transportation are very convenient. The snacks, drinks and daily necessities in the room are all MUJI's own products. There is also free afternoon tea to enjoy during your stay in the hotel. The cold noodles taste good and are full of creativity.
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Wendy
Deluxe Twin Room - Type F - Non Smoking
Stayed in Jul 2024
Family
6 review
3.7/5
Posted on Aug 28, 2024
The room area is 36 square meters, but the narrow corridor is not used at all. The actual usable area is only more than 20 square meters. The price we booked is 3700, which is too expensive! The main reason is that the children want to experience it. It is fast and the level is good. The service is not bad, but the cost performance is very low. If the price is around 2000 in Japan, it is okay.
The front desk does not have lunch service
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Guest User
Standard Double Room With Shower-Type C-Non Smoking
Stayed in Jan 2025
Family
10 review
5.0/5
Outstanding
Posted on Mar 3, 2025
It was an experience I was looking forward to. It was comfortable, conveniently located, clean, and had a first-class environment. The service was considerate. They patiently told me where to take the airport bus. I will stay here again next time.
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Anonymous User
Small Double Room - Type A - Non Smoking
Stayed in Jul 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Sep 12, 2024
Great location, friendly front desk, clean and comfortable room
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Guest User
Standard Double Room With Shower-Type C-Non Smoking
Stayed in Jun 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Aug 9, 2024
The stay experience is very good! Slippers, pajamas and toiletries are complete
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Guest User
Standard Double Room With Shower-Type C-Non Smoking
Stayed in May 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Arrived around 1pm, and was able to check in. The front desk explained everything in detail. There were afternoon snacks, coffee and cocktails. The room felt like MUJI. All supplies were MUJI products, and I picked a citrus essential oil to put in the aromatherapy machine. Went downstairs to shop at MUJI. There were floors 1 to 5, and I bought a lot of snacks at the supermarket on the first floor. The checkout counter on the fourth floor was a tax-free counter. Because I had to catch an early flight, the service staff delivered breakfast to the room in advance (breakfast time starts at 7:30, if you have a flight to catch, you can contact the front desk staff in advance). It was a very comfortable experience. Thank you for your care!
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Guest User
Standard Double Room With Shower-Type C-Non Smoking
Stayed in Jul 2024
Family
16 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Very very good, looking forward to staying again on the next trip.
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Guest User
Standard Double Room With Shower-Type C-Non Smoking
Stayed in May 2024
Family
20 review
4.6/5
Great
Posted on Jul 1, 2024
The location is very good, and it is convenient to go shopping in Ginza. The room is indeed small, and the bathroom door squeaks when it opens and closes...
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Guest User
Small Double Room - Type A - Non Smoking
Stayed in Oct 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Haha, there is a ********* lady named Lin at the front desk. She is super pretty and can speak Mandarin. She works from afternoon to evening. The service is super good. There are refreshments and drinks from 4pm to 21pm. The room comes with aromatherapy and snacks. It is very cheap if you can grab it for 1500. There are also some skin care products that I forgot to take. If you don’t grab the cheap ones, it will cost 2800. Ginza is in a good location and there are shopping spots around. It would be more perfect if you check in before 3 o’clock. Miss Lin, if you see the comments, remember to give a thumbs up. I promise to give you a perfect evaluation. The ********* lady is super gentle and generous
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Fusitechengbanchao
Small Double Room - Type A - Non Smoking
Stayed in Jul 2024
Solo travelers
52 review
5.0/5
Outstanding
Posted on Aug 6, 2024
MUJI Hotel is really nice. The 1st to 5th floor is their merchandise store, the largest store in the world. The 6th to 10th floor is the hotel. From 3pm to 9pm, there are free meals, drinks, wine, and meat in the lobby on the 6th floor, which are only for hotel guests. All lights, curtains, temperature, wake-up alarms, etc. in the room are all controlled by Huawei's tablet electronic control, smart! Some things in the room can be taken away, and I like the two free aromatherapy. I didn't use them up, so I took them away. English and Japanese service, the guy apologized and told me that he didn't speak Chinese, I smiled and replied: 大老公です