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Verified reviews
Location8.8
Amenities8.2
Service8.8
Cleanliness8.9
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All reviews(45)
Positive reviews(44)
Reviews with photos/video(15)
Awesome stay(12)
Great location(11)
Friendly staff(10)
Clean and tidy(7)
Awesome amenities(5)
Negative reviews(1)
Guest User
Standard Double Room With Shower-Type C-Non Smoking
Stayed in Apr 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 30, 2025
Hotel was clean, comfortable and convenient
Guest User
Stayed in Nov 2022
Travel with friends
1 review
9.0/10
Great
Posted on Dec 22, 2022
The Muji hotel has lived up to my expectations! If you are a fan of Muji products (or interested in how Muji products can be put together in a hotel room), then this is a hotel for you!!
I enjoyed the room, amenities, and superb hotel location (in Ginza). The staff were friendly. However, they can be more attentive. By going downstairs, you have floors of Muji products you can purchase!
One of the good things is that you don't need to go through reception each time to go to your room - which I prefer. I recommend staying here for one to two nights and trying out their breakfast or meals! :)
Enjoy!
Guest User
Standard Double Room
Stayed in Sep 2022
Couples
5 review
10.0/10
Outstanding
Posted on Oct 23, 2022
Always a joy to stay at muji hotel. Room is of good size for 2 pax. Location is fantastic and easy to find. Close to train station.
Guest User
Stayed in Nov 2022
Family
1 review
8.5/10
Very Good
Posted on Jan 3, 2023
English staff is not enough. The check in process is longer as the front desk staff is not good in English.
Guest User
Standard Double Room
Stayed in Nov 2022
Couples
5 review
10.0/10
Outstanding
Posted on Mar 3, 2023
Amazing location, short distance to airport limousine, lovely amenities that can be brought home. Tax refund shopping for tourists at Ginza Muji is fuss free.
Guest User
Standard Double Room
Stayed in Oct 2022
Couples
1 review
10.0/10
Outstanding
Posted on Nov 23, 2022
The room (for Japanese room) is bigger than expected. Fits 2 people nicely. It is next to a subway and train station with 6-10mins walk.
St_Vincent
Standard Double Room With Bath-Type C-Non Smoking
Stayed in Mar 2025
Business travelers
5 review
10.0/10
Outstanding
Posted on Apr 24, 2025
Convenient transportation, excellent location, new facilities, very clean, MUJI is downstairs, the design details are very reasonable, the room is smart, but the room is long and narrow, and you will feel a little depressed if you stay for a long time. Recommend MUJI fans to experience it
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susu827
Standard Double Room With Shower-Type C-Non Smoking
Stayed in Mar 2025
Business travelers
23 review
7.2/10
Posted on Apr 21, 2025
The layout of the room is strange, long and narrow. The floor is dirty, probably because of the high occupancy rate. The hair dryer is also broken. I called the front desk and they sent a new one very quickly. The service is good. The girl at the front desk sent shampoo, conditioner and fragrance. There are snacks and small notebooks and pens in the room every day. You can take them away. I was amazed by the popping candy chocolate. I plan to buy some when I go to Japan tomorrow.
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Liuyiytolcyh
Standard Double Room With Bath-Type C-Non Smoking
Stayed in Feb 2025
Other
14 review
10.0/10
Outstanding
Posted on May 2, 2025
MUJI Hotel Ginza: The perfect choice for minimalists, live in the Japanese lifestyle aesthetics!
The most surprising accommodation experience of this trip to Tokyo is none other than MUJI Hotel Ginza! From the location to the detailed design, it perfectly interprets the brand's concept of "simple but exquisite", and is recommended to travelers who like natural texture and convenient experience.
Unbeatable location:
The hotel is located in the core area of Ginza, a 2-minute walk to Ginza Station, and it is very convenient to go directly to Narita/Haneda Airport! The MUJI flagship store is downstairs. If you are tired of shopping, you can go upstairs to rest. Next door is Shiseido Restaurant, surrounded by drugstores and luxury stores, a paradise for shopaholics!
MUJI style immersive experience:
The room is a Japanese minimalist design, with original wood tones + soft lighting, which instantly heals fatigue. All furniture and bathroom products are from MUJI, and the bedding is skin-friendly and you want to take it home! Although the area is compact (a common problem in Tokyo), the storage design is clever, and the suitcase can be easily spread out. I love the tatami teahouse by the window. It's so comfortable to have a drink while watching the night view of Ginza at night~
Details are a delight:
• Free samples of MUJI skincare products, including makeup remover oil + moisturizing lotion
• The smart control panel in the room can adjust the lighting mode (reading/sleep/night light)
• Bonus points for environmental protection: toothbrushes and combs are made of biodegradable materials, and there is no mandatory replacement of bedding for extended stays
Breakfast recommendation:
MUJI Diner's breakfast set (sold separately) has fresh ingredients and focuses on organic vegetables and Japanese set meals. We recommend "Japanese-style morning meal", miso soup + grilled fish + tamagoyaki, to start a day full of energy!
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6/9
Guest User
Standard Double Room - Type B - Non Smoking
Stayed in Mar 2025
Solo travelers
22 review
6.5/10
Posted on Apr 16, 2025
1. The wood of the bed drawer hit my legs. 2. The water from the shower was too small to complete the bath. 3. The snacks served to the guests were expired. 4. The waitress on duty at the B1 restaurant on the evening of the 15th was very conscientious.
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Tina_CHAN
Standard Double Room With Shower-Type C-Non Smoking
Stayed in Mar 2025
Family
4 review
1.0/10
Posted on Apr 17, 2025
Don't come to this scam hotel. The hotel discriminates against Chinese people and discards lost items at will. Don't come to this scam hotel. The hotel discriminates against Chinese people and discards lost items at will. Don't come to this scam hotel. The hotel discriminates against Chinese people and discards lost items at will. Don't come to this scam hotel. The hotel discriminates against Chinese people and discards lost items at will. Don't come to this scam hotel. The hotel discriminates against Chinese people and discards lost items at will. Don't come to this scam hotel. The hotel discriminates against Chinese people and discards lost items at will.
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Wuyuejiang
Standard Double Room - Type B - Non Smoking
Stayed in Feb 2025
Family
6 review
7.0/10
Posted on Apr 24, 2025
MUJI is really the most disappointing, most disappointing, least worthy, and must be complained about hotel in this trip. After all, you can stay in a higher-end hotel with better service in Japan at the same price.
First of all, the price is not cheap, basically 3000+, which I have booked 2 months in advance, not to mention the price of booking closer.
Second, when booking, it is specially noted that you bring the elderly and avoid the last room. It was also emphasized on the day of check-in, and finally the last room was given.
Third, on the day of check-in, we were received by a ********* (should be) waitress, but she did not speak Chinese, only English. She looked very enthusiastic, but it was actually a pit. This is what I discovered later, from the following points: 1️⃣ The hotel provides free snacks after 16:00 in the afternoon, right next to the hotel front desk, but as long as you don’t ask, you don’t pay attention, the waiter will not tell you specifically. 2️⃣ Looking at the video of the Internet celebrity staying in the hotel, it can be found that when checking in, the front desk receptionist will give a similar room description sheet, indicating which products guests can take away. We didn't have any, and when we asked them afterwards, they said they had never seen it before...3️⃣ When checking in, there are aromatherapy for guests to choose from. The internet celebrities in the video all have large bottles of aromatherapy, with various scents for you to choose from, and a few are given away for every number of people staying. In reality, we didn't have any scents to choose from, and the full-size was condensed into a very small one, and there was only one in each room. 4️⃣ The internet celebrity blogger had amulets as gifts, but we didn't actually see any. 🖐🏻 I clearly booked breakfast, but she actually said that I didn't book it. Fortunately, I can still understand simple English. In addition, I took a screenshot and saved the hotel reservation in advance, so she had nothing to say.
Summary: You can experience it, but don't be obsessed with it. There are many good hotels in Japan. In addition, I only stayed for one day and didn't experience the room service, so I won't comment on it.
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Xiaoweiba
Deluxe Twin Room - Type E - Non Smoking
Stayed in Feb 2025
Couples
9 review
8.5/10
Very Good
Posted on Apr 3, 2025
Experience Muji, it is Muji's characteristic, the location is excellent, but the cost performance is not high
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Guest User
Standard Double Room - Type B - Non Smoking
Stayed in Aug 2024
Couples
19 review
9.5/10
Amazing
Posted on Sep 25, 2024
The room is clean and comfortable. In Ginza, shopping, dining and transportation are very convenient. The snacks, drinks and daily necessities in the room are all MUJI's own products. There is also free afternoon tea to enjoy during your stay in the hotel. The cold noodles taste good and are full of creativity.
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Wendy
Deluxe Twin Room - Type F - Non Smoking
Stayed in Jul 2024
Family
6 review
7.5/10
Posted on Aug 28, 2024
The room area is 36 square meters, but the narrow corridor is not used at all. The actual usable area is only more than 20 square meters. The price we booked is 3700, which is too expensive! The main reason is that the children want to experience it. It is fast and the level is good. The service is not bad, but the cost performance is very low. If the price is around 2000 in Japan, it is okay.
The front desk does not have lunch service