2 Chome-2-6 Higashigotanda, Shinagawa Ward, Tokyo, 141-0022, JapanSee Hotel Details
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1 night
Guest Reviews
9.2/10
Great
1153 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.0
Service9.2
Cleanliness9.4
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All reviews(1153)
Positive reviews(1136)
Reviews with photos/video(280)
Easy to get around(215)
Convenient for shopping(103)
Close to metro(80)
Relaxing hot springs(43)
Friendly front desk staff(31)
Loved the night views(16)
Tasty coffee(11)
Luggage delivery service(8)
Negative reviews(17)
Guest User
Standard, 1 Bed Double, With Desk
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 23, 2025
Great service at a reasonable price. The room was very clean, and we really enjoyed our stay.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Gotanda.Thank you again for your kind words of praise.It is our pleasure to hear that you were satisfied with our hotel.Thank you very much for your compliments on our rooms and prices.We will continue to improve our services to make your stay more comfortable.We all look forward to seeing you again in the future.Mitsui Garden Hotel Gotanda
BC in BC
Standard, 1 Bed Double, With Table
Stayed in Jun 2025
Couple
4 review
10/10
Outstanding
Posted on Jul 27, 2025
Location is really nice (ease for commuting)
Services are also amazing
Response from Property: Thank you for choosing Mitsui Garden Hotel Gotanda and we are pleased that you were impressed with Mitsui Garden Hotel Gotanda.We are glad to hear that you were satisfied with our convenient location and our service.As you said, our hotel is located in the center of Tokyo and is popular with many guests for its convenient location for both business and sightseeing.Once again, we would like to express our deepest gratitude for your valuable feedback. We hope that you will visit us again if you have the opportunity.Best regards,Mitsui Garden Hotel GotandaFront Office Manager
Yulia Dudka
Standard, 1 Bed Double, With Desk
Stayed in Mar 2025
Solo traveler
27 review
10/10
Outstanding
Posted on Jul 15, 2025
Very nice hotel in a good location, nice spa area, cozy open terrace at reception, good breakfast, rooms are well organized and lovely Japanese pajamas provided:)
Response from Property: Thank you for choosing to stay at Mitsui Garden Hotel Gotanda.We are pleased to hear that you were satisfied with your stay.Thank you again and we hope to serve you again whenever your travels bring you back to Tokyo.Front Office Manager
Rowena Yin Ting
Standard, 2 Separate Beds , Separate-Style
Stayed in Mar 2025
Family
14 review
8.5/10
Very Good
Posted on May 25, 2025
Location is very convenient - only less than 5 mins walking distance. There is also a decent size pharmacy store 松本青 and Uniqulo so one can purchase what they want and bring them back to the hotel room first before they embark their shopping trips in Harujuku or Shinjuku or Shibuya. There is also a big supermarket which you can’t miss
Response from Property: Dear Guest,Thank you for your kind words regarding our hotel's convenient location. We are delighted to hear that you found it easy to access nearby amenities and enjoy your shopping trips. Your positive feedback inspires us to continue providing a welcoming experience for all our guests.Thank you once again for sharing your thoughts, and we look forward to welcoming you back in the future.Best regards,Mitsui Garden Hotel Gotanda
Bobo0692
Moderate Double Room
Stayed in Feb 2025
Couple
8 review
10/10
Outstanding
Posted on Mar 25, 2025
We read a lot of good reviews about Mitsui Garden Gotanda and decided to go with it. It is located close to the JR Gotanda station and it is within 5 to 10 minutes walk. It is also very accessible to touristy spots such as Shinjuku and Tokyo stations. The hotel reception has a very nice view and free coffee! There are many nice restaurants around! There is a Lawson right at the hotel and it was extremely convenient for us to get our supper. Room was on the small side but good enough for two person with two medium luggages. The cleanliness was no doubt of Japanese standard. There are free toiletries for each guest at the reception area. Overall we enjoyed our stay in Mitsui Garden Gotanda.
Guest User
Moderate Double Room
Stayed in Feb 2025
Couple
1 review
8.5/10
Very Good
Posted on Mar 13, 2025
Good location, environment and facilities. Overall rate 4 star hotel
ztan
Moderate Queen Room
Stayed in Dec 2024
Couple
14 review
10/10
Outstanding
Posted on Jan 25, 2025
Enjoyed the outdoor onsen, the quaint location - slightly out of the way yet peaceful neighbourhood. Nearby to shinjuku, ebisu stations - plenty of convenience in my opinion.
Response from Property: Dear guest,Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our outdoor onsen and the peaceful surroundings of our location. We hope to welcome you back for another relaxing experience.Best regards,Mitsui Garden Hotel Gotanda
Guest User
Moderate Double Room
Stayed in Dec 2024
Family
1 review
9.0/10
Great
Posted on Jan 23, 2025
There is a supermarket “Tokyu store” right outside the station which is super convenient for travelers to grab something before go back to the hotel.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Gotanda.We are glad to hear that you had a pleasant stay at our hotel.We hope you will visit Mitsui Garden Hotel Gotanda again when you come back to Tokyo.We look forward to welcoming you again.Best regards,Mitsui Garden Hotel Gotanda
Guest User
Moderate Twin Room
Stayed in Dec 2024
Couple
7 review
8.5/10
Very Good
Posted on Jan 12, 2025
We checked-in at around 22:40 due to the CX flight delayed. We got the room quickly and went out for dinner. Soon we back to hotel and release everything from the luggages boxes. My wife found there was odd smell/stench in the toilet/bathroom. We phoned the reception about the matter and a gentleman came to our room to have a inspection. He offered us to change room but my wife not willing to move as all stuff have been released. So, he gave us a air disinfectant to minimize the smell. We had experience in this chain hotel in different places. But it is the first time to surprised us by this bad smell. Except this matter, Daiwa Roynet Hotel is still on our selected list.
Response from Property: Dear guestThank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with the odor in your bathroom. It is our priority to provide a comfortable environment for our guests, and we regret that we fell short in this instance.We appreciate your understanding when our staff offered to change your room, and we are glad that the air disinfectant helped alleviate the situation. Your comments regarding the odor will be taken into consideration as we continuously strive to improve our services and facilities.We hope to have the opportunity to welcome you back in the future, ensuring a more pleasant experience.Best regards,Mitsui Garden Hotel Gotanda
Guest User
Standard , 1 Bed Queen
Stayed in Jun 2025
Couple
1 review
9.5/10
Amazing
Posted on Jul 9, 2025
Everything is great, especially the service provided by the staff. They are professional and manifest decent manner all through my stay.
Response from Property: Dear Guest,Thank you very much for your stay and for your kind words.We are very honored to hear that "everything was wonderful" and that you especially praised our staff's service. All of our staff are encouraged to hear that you had a comfortable stay.We will continue to work hard to provide services that satisfy our customers. We look forward to seeing you again.Best regards,Mitsui Garden Hotel Gotanda
Dan Ni
Standard, 2 Separate Beds , Separate-Style
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 27, 2025
Wonderful stay with great location good for family. Nearby lots of restaurants and shops
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Gotanda. We also appreciate your kind words and would like to express our gratitude once again.We were delighted to hear that you were satisfied with the location of our hotel and the surrounding facilities during your stay. We understand that you stayed with your family. Were the rooms comfortable? We will continue to strive to improve our services so that you can enjoy an even more comfortable stay in the future. We look forward to welcoming you back again. Best regards, Mitsui Garden Hotel Gotanda
pui sze
Moderate Queen Room
Stayed in Jan 2025
Family
2 review
8.5/10
Very Good
Posted on Feb 10, 2025
Great location and convenient. Rooms were clean and comfortable.
Response from Property: Thank you for staying at Mitsui Garden Hotel Gotanda.Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location and clean, comfortable rooms. Your satisfaction is our first priority and we look forward to welcoming you again.Best regards,Mitsui Garden Hotel Gotanda
Anonymous User
Moderate Triple Room
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Nov 24, 2024
The hotel is in a great location and has easy access to supermarkets, restaurants and shopping malls. Only a 5-min walk to subway, easy to get around to all the major tourist attractions in Tokyo. Highly recommended.
Response from Property: Dear Guest,Thank you for your kind words about our hotel's convenient location and accessibility to local amenities. We are delighted to know you enjoyed your stay and found it easy to explore Tokyo. Your recommendation means a lot to us.Best regards,Mitsui Garden Hotel Gotanda
Traveler Peter Tang
Comfort Double Room
Stayed in Oct 2024
Couple
32 review
9.0/10
Great
Posted on Jan 20, 2025
Location: 9/10
The location is excellent, just 7-10 minutes from the metro station. On your way back to the hotel, you'll find supermarkets, restaurants, and convenience stores.
Service: 8/10
The check-in process is efficient and prompt, with key cards prepared in advance. It takes about 5 minutes to complete the check-in.
Facilities: 9/10
The hotel features a spacious communal bath on the rooftop, offering both indoor and outdoor areas for guests to relax.
Room Size: 7.5/10
Typical of Tokyo accommodations, the room size is modest. It’s sufficient for storing two large pieces of luggage, but don’t expect much more space.
位置:9/10
位置優越,距離地鐵站僅需7-10分鐘。在返回酒店的路上,可以找到超市、餐廳和便利商店。
服務:8/10
登記入住過程高效迅速,房卡提前準備好。整個登記過程大約需要5分鐘。
設施:9/10
酒店在屋頂設有寬敞的公共浴池,提供室內和戶外區域,供客人放鬆。
房間大小:7.5/10
房間大小符合東京的標準,屬於適中。足夠放置兩件大型行李,但不應期待有更多空間。
6/8
Response from Property: Thank you for your thoughtful review and for highlighting our excellent location and efficient check-in process. We are pleased to know that you found our rooftop communal bath enjoyable, as it is one of our unique offerings designed for relaxation.We appreciate your feedback regarding the room size, which is indeed typical for accommodations in Tokyo. Our aim is to provide a comfortable stay within the space available. We always strive to ensure our guests have a pleasant experience, and your insights are invaluable in helping us maintain our standards.Once again, thank you for choosing Mitsui Garden Hotel Gotanda. We hope to welcome you back in the near future.Best regards,Mitsui Garden Hotel Gotanda
Tritoh
Standard, 1 Bed Double, With Table
Stayed in Apr 2025
Business traveler
13 review
8.0/10
Very Good
Posted on May 20, 2025
Room is small, but is clean. Booked for biz trip and there is iron equipment in room. Is near Haneda airport. Pay at hotel but there is a pre authorised full amount during booking and will only refund 10-15days after check out, abit too long.
Response from Property: Dear guest,Thank you for your feedback. We are pleased to hear that you found our rooms clean and appreciated the iron amenities. We understand your concerns regarding the pre-authorization process and the refund timeline, and we will take your comments into consideration.Best regards,Mitsui Garden Hotel Gotanda