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Verified reviews
Location4.3
Amenities4.5
Service3.9
Cleanliness4.4
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All reviews(60)
Positive reviews(58)
Reviews with photos/video(17)
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Awesome rooms(14)
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Negative reviews(2)
Chutipanich
Standard 3 bed
Stayed in Jul 2024
Family
2 review
4.7/5
Amazing
Posted on Nov 5, 2024
Everything were good to excellent, only communication issue.
Hotel have no baggage deposit policy, better insist or clear communication with guest. Instead of will see what we can do, end up by denying at front.
Dragging a luggage around was not a fun thing.
Response from Property: Thank you for your feedback and for highlighting areas where we can improve. We're glad to hear that many aspects of your stay were good to excellent. However, we apologize for the miscommunication regarding baggage storage. We understand the inconvenience of carrying luggage around, and we’re addressing this to ensure our team provides clear information and assistance in the future. We hope to have the opportunity to welcome you back and make your next stay seamless. Thank you for helping us improve!Minn上野新御徒町
Wing Yin
Standard 3 bed
Stayed in Apr 2024
Travel with friends
13 review
3.7/5
Posted on May 24, 2024
This is my second visit in this hotel but I got a bad experience that I ever had. Please have more training on staff attitude and please remind your staff do not eating when you are talking to guest. Please improve your SELF check in system if you’re mean to be convenient.
Response from Property: Dear Valued Guest,Thank you for choosing to stay with us again and for taking the time to share your feedback. We sincerely apologize for the inconvenience and negative experience you encountered during your recent visit.We deeply regret that our staff's attitude did not meet your expectations and that their behavior was unprofessional. Please rest assured that we take your comments seriously, and we will reinforce training for our team to ensure that such incidents do not occur in the future.Additionally, we apologize for any difficulties you faced with our self-check-in system. We strive to make the process as convenient as possible and will review and improve the system based on your feedback.Your comfort and satisfaction are our top priorities. If you have any further concerns or need assistance, please do not hesitate to reach out. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Sincerely,Minn Ueno Shinokachimachi
Chun Hwee Ong
Moderate 4 bed A
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 14, 2023
Excellent location. Just 1 min walk to Oedo line train station, which easily connects to every key attractions in Tokyo. Check in and check out are self serviced.
Response from Property: Thank you very much for your valuable feedback. We are pleased to hear that you are satisfied with our facility's transportation services. We are glad we could be of service to you. We look forward to serving you again.
ChenPhoebe
Moderate 4 bed B
Stayed in Oct 2023
Family
2 review
4.0/5
Very Good
Posted on Nov 27, 2023
Overall the quality of the hotel is worthy of recommendation for a family trip with more people.
If the hotel can specify the clear direction from the MRT station in the neighborhood, that would be very helpful.
If the hotel can equip the coin luggage service, that would be very convenient because the hotel check-out time is very pretty early by 10 am.
Response from Property: Thank you for your valuable comments. We are very happy to hear that you recommend us for a family vacation and that you are satisfied with the quality of our hotel.We will make every effort to improve and enhance our services in the future regarding access information to nearby MRT stations and luggage services. We sincerely look forward to welcoming you again.
Daisylau
Standard 3 bed
Stayed in Jan 2025
Couples
13 review
3.7/5
Posted on Feb 21, 2025
There is a parking lot downstairs in the hotel, which is convenient for self-driving! Only the kitchen utensils and tea sets showed signs of use and had not been cleaned yet! Check-in and check-out are smooth and easy! There are also many convenience stores nearby!
Original TextTranslated by Google
Response from Property: Dear Valuable Guest!Greeting from Minn UenoShinokachimachi!Thank you for your submission! We are very happy that you were satisfied with the convenience of the parking lot and the smoothness of check-in and check-out. "Also, I was relieved to hear that the convenience stores around us felt convenient."On the other hand, I'm sorry that you pointed out the feeling of using kitchen utensils and tea sets. In the future, we will check thoroughly when cleaning and improve our service so that we can provide it in a more comfortable condition.Thank you for your valuable feedback. We will continue to strive to provide a pleasant stay for our guests, and we look forward to serving you again.Warm RegardsMinnUenoShinokachimachi
李若靖
Standard 3 bed
Stayed in Jan 2025
Travel with friends
1 review
4.0/5
Very Good
Posted on Feb 20, 2025
The overall facilities in the room are very good~
There are washing machines, dryers, induction cookers, microwave ovens and vacuum cleaners.
You can also cook by yourself ~ the space is quite large!
It’s just that the self-service check-in is inconvenient and you can’t store your luggage.
There was no cleaning service during our 3-day stay. It was not good to have some kitchen waste from cooking but not being able to clean and take out the trash. This is what I think is the most regrettable thing.
The cleanliness of the room needs to be improved, and some places are dusty and not cleaned up. I asked the hotel cleaning staff to prepare towels to hang at the door but there were none to replace them. I needed to ask for help temporarily but there was no one to help, so I could only video chat remotely.
Original TextTranslated by Google
Response from Property: Thank you for your submission. I'm glad you complimented me on the facilities in the room. "Also, thank you very much for your satisfaction with the large space and the fact that you can cook for yourself."On the other hand, we apologize for the inconvenience caused by the cleaning service, self-check-in, and keeping your luggage. In particular, I sincerely apologize for not being able to deal with leftover food and garbage. We will also make further improvements regarding the cleaning conditions in the future.Regarding the towel, I apologize for the inconvenience. From now on, we will strive to improve the ability of our staff to respond quickly and politely.Thank you for your valuable feedback. We will continue to make improvements so that we can provide a more comfortable stay for our customers, so we hope that you will be able to use it again next time.Minn Uenoshinokachimachi
Guest User
Deluxe Suite 6 Beds
Stayed in Jan 2025
Family
9 review
4.5/5
Great
Posted on Feb 6, 2025
I think the place is quite remote There are no restaurants nearby but there are several convenience stores The rooms are also very large and very comfortable  The nearest station is Shin Okachi Oedo Line a few dozen meters or so then 500 600 meters have Yamanote Line or  Ginza Line respectively Okachi Station and Inaricho to walk about 10 minutes Akihabara can be 20 minutes walk to reach it depends on your physical ability If you go out to play, I do not quite recommend staying near the Yamanote Line would be best  and this one is self-service check-in and check out Then to the hotel scan a QR code to get your own towels are taken as many as you want to take as many as you want to enter the door a little into the left hand side of the cabinet all towels you do not have to wish what service if you want to enjoy the service do not choose this one need employee help do not choose this one
Original TextTranslated by Google
6/10
Response from Property: Dear customer, thank you for your wonderful review of our hotel! We are very happy to hear that you enjoyed your stay at our hotel and we look forward to seeing you again. Best wishes, Minn Ueno Shin-okachimachi Station All Staff at Minn Ueno Shin-okachimachi
mimi1832
Standard 3 bed
Stayed in Jan 2025
Family
3 review
4.7/5
Amazing
Posted on Feb 9, 2025
The hotel is conveniently located, with restaurants and mini supermarkets near the hotel. There is a large table in the middle of the room for the whole family to enjoy after buying food under the supermarket back to the hotel.It also has a mini kitchen fridge microwave and cooking tools.
Pillows provided Can multiple be provided? His pillow.too flat quilt too thin.But one bad is check out time 10am.
Original TextTranslated by Google
Response from Property: 敬愛的顧客,感謝您對我們酒店的精彩評論!我們十分高興聽到您在我們酒店過得愉快,並十分期待您的再次光臨。祝好,Minn 上野新御徒町スタッフ一同All Staff at Minn Ueno Shin-okachimachi
Guest User
Moderate 4 bed A
Stayed in Dec 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Jan 26, 2025
There is Shin-Okachimachi Subway Station next to it, and you can also walk to Okachimachi Station in 10 minutes. There are 3 convenience stores nearby, making it very convenient to buy late night snacks. There is a washing machine, dryer and cooking tools in the room, but the corridor in the room is narrow.
Original TextTranslated by Google
Response from Property: Thank you very much for staying in our hotel. We are pleased to hear that you are satisfied with our convenient location and room facilities. We're glad to hear you enjoyed being within walking distance of the neighborhood. On the other hand, thank you very much for pointing out the narrow corridors in the guest rooms. Although space is limited, we will do everything we can to make you feel more comfortable. We sincerely look forward to seeing you again. Minn Ueno Shin-Okachimachi staff
放進冰箱冰起來
Moderate 4 bed A
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 19, 2024
There are staff at the counter, which is very convenient! The location is close to the subway and quiet at night. There is also a small kitchen and a washing machine which are super convenient; it is suitable for families to go to the supermarket to buy things and cook them later. It’s great!
Original TextTranslated by Google
Response from Property: Thank you for staying and leaving me such a good review! I was very happy to hear that the counter staff was very helpful and the quiet environment and small kitchenette and washing machine helped me a lot. You love being able to shop and cook as freely as you would at home, which is really a blessing. We will also work hard to improve service quality in the future so that you can live a more comfortable life. Sincerely looking forward to your next use! MinnUeno Shin Okachimachi
followmetoeatandplay
Standard 3 bed
Stayed in Nov 2024
Family
28 review
4.5/5
Great
Posted on Dec 11, 2024
The hotel is located at Shin Okachimachi Station. It only takes 2 minutes to walk to the nearest entrance. It takes about 15 minutes to walk to Ueno. There are several convenience stores, Sukiya, and Coco Ibanya nearby.
The room is so big, with 2 single beds, 1 sofa bed, 1 dining table, and 3 chairs. There is still enough space to open 3 large suitcases.
There is a small open kitchen in the room. The kitchen is fully equipped. There are refrigerators, ice trays, induction cookers, rice cookers, microwaves, clay pots, dishes and cups, etc. You can cook in the room.
There is a washer and dryer in the bathroom. The hotel provides laundry detergent. However, drying takes time. Usually, if the machine is full, it will take about 4 hours to wash and dry, and then another 4 hours to dry the clothes completely.
Just a reminder to everyone, the hotel only provides shampoo, conditioner, shower gel and toilet paper🧻. If you want to buy toothpaste and toothbrush🪥, you have to go to reception. 200 yen per set. If House Cleaning is required, there is an additional fee.
All in all, the hotel really feels like a second home.
———
Minn Ueno Shin Okachimachi
〒110-0016 Taito 4-chome 24-3, Taito-ku, Tokyo
#Tokyo #Tokyo Travel #Tokyo Free Travel #Tokyo Hotel #Ueno #Ueno Hotel #Minn #MinnUenoShinOkachimachi #新 Okachimachi Hotel
Original TextTranslated by Google
6/8
Response from Property: Thank you very much for using Minn Ueno Shinomichicho this time. Also, thank you again for your detailed thoughts. I am very pleased that you were satisfied with the location, room size and equipment of our facility. In particular, the kitchen and washing machine and dryer are very convenient equipment for customers who want to live for a long time or cook for themselves, and all the staff are very encouraging about this. Thank you for your valuable feedback on washer dryer drying times. For more comfortable use in the future, we will conduct improvement research. In addition, we will work hard to make it easy for everyone to understand the additional fees for toothbrushes and household cleaning. I feel very honored by the warm words "like a second home". In the future, all staff will continue to work hard to provide customers with a comfortable space. Please be sure to use Minn Ueno Shin-Omichicho next time you come to Tokyo. Sincerely looking forward to your visit. Minn Ueno Shin-Okachimachi staff
Sean travel
Deluxe Suite 6 Beds
Stayed in Aug 2024
Travel with friends
10 review
3.2/5
Posted on Sep 25, 2024
The location is convenient. It is located in a residential area in the city center, next to Okachimachi Station, and it takes 5-10 minutes to walk to Ueno Station.
For 4 people, the room has enough space, a large washing space, and a washer and dryer.
You have to go to the counter and use your tablet to contact the staff to change the towels. When you went out the next morning, you contacted the staff and got a reply with a tick number, but no new towels were placed at the door at night. When I contacted the staff at the counter, I was told that I shouldn't ask them to change towels at night. It seemed that there was a problem with their communication and needed to be improved.
Original TextTranslated by Google
Response from Property: Thank you for your valuable feedback. We are sorry that towels could not be changed during our stay. We will work hard to improve communication and make your stay more comfortable next time. I'm very happy to hear that you were satisfied with the room space and equipment. I will continue to await your comments. KimMinn Ueno Shin Okachimachi
Wawushizijun
Standard 3 bed
Stayed in Feb 2025
Family
4 review
5.0/5
Outstanding
Posted on Mar 17, 2025
Self-service check-in is quite convenient, the room is quite functional, and there is a washing machine. The downside is that the curtains can only be opened halfway.
It is very quiet at night, and there is a convenience store and a sashimi shop downstairs
Original TextTranslated by Google
Response from Property: 感謝您的反饋!很高興聽到您對自助入住感到方便,並且滿意我們房間的設施,尤其是洗衣機等設備。我們也很高興您覺得這裏安靜,方便的便利店和刺身店就在樓下,能夠讓您的入住更加舒適。關於窗簾的問題,我們會進一步檢查和改進,確保給客人提供更加完美的住宿體驗。再次感謝您的寶貴意見,期待您的下次光臨!Minn ueno shinokachimachi
Hazelnut_land
Standard 3 bed
Stayed in Jan 2025
Family
1 review
3.5/5
Posted on Feb 15, 2025
The hotel is located in a quiet area in a busy area, surrounded by residential areas. There are several convenience stores and supermarkets nearby, with sufficient facilities. There is a Toei subway station nearby, but it is some distance away from Ameya-Yokochō and JR stations. The overall facilities of the hotel are good.
Original TextTranslated by Google
Response from Property: 敬愛的顧客,感謝您花時間分享您的經歷。雖然我們希望能夠給您更好的住宿體驗,但您的評論對我們學習並改進我們的服務非常重要。我們雖然致力於為顧客提供好的住宿體驗,但很顯然我們的服務仍然存在缺失,且不能使您滿意。如果您願意給我們一個機會來贏回您的信任,我可以向您保證我們將會盡全力讓您獲得最佳的酒店住宿體驗,並使您再次喜歡我們的酒店。祝好,Minn 上野新御徒町スタッフ一同All Staff at Minn Ueno Shin-okachimachi
Guest User
Standard 3 bed
Stayed in Jan 2025
Family
35 review
5.0/5
Outstanding
Posted on Feb 13, 2025
This is my second time staying here in Tokyo. The transportation is convenient, close to the subway and Ueno Park. The hotel is very new, there are many places to eat around, and there is a sushi restaurant at the door. I will stay here again next time I come
Original TextTranslated by Google
Response from Property: 敬愛的顧客,感謝您花時間分享您的經歷。雖然我們希望能夠給您更好的住宿體驗,但您的評論對我們學習並改進我們的服務非常重要。我們雖然致力於為顧客提供好的住宿體驗,但很顯然我們的服務仍然存在缺失,且不能使您滿意。如果您願意給我們一個機會來贏回您的信任,我可以向您保證我們將會盡全力讓您獲得最佳的酒店住宿體驗,並使您再次喜歡我們的酒店。祝好,Minn 上野新御徒町スタッフ一同All Staff at Minn Ueno Shin-okachimachi