Minn Ueno-Shinokachimachi Reviews

Response from Property: Dear Valued Guest,Thank you for choosing to stay with us again and for taking the time to share your feedback. We sincerely apologize for the inconvenience and negative experience you encountered during your recent visit.We deeply regret that our staff's attitude did not meet your expectations and that their behavior was unprofessional. Please rest assured that we take your comments seriously, and we will reinforce training for our team to ensure that such incidents do not occur in the future.Additionally, we apologize for any difficulties you faced with our self-check-in system. We strive to make the process as convenient as possible and will review and improve the system based on your feedback.Your comfort and satisfaction are our top priorities. If you have any further concerns or need assistance, please do not hesitate to reach out. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Sincerely,Minn Ueno　Shinokachimachi

Response from Property: Thank you very much for your valuable feedback. We are pleased to hear that you are satisfied with our facility's transportation services. We are glad we could be of service to you. We look forward to serving you again.

Response from Property: Thank you for your valuable comments. We are very happy to hear that you recommend us for a family vacation and that you are satisfied with the quality of our hotel.We will make every effort to improve and enhance our services in the future regarding access information to nearby MRT stations and luggage services. We sincerely look forward to welcoming you again.

Response from Property: Thank you for your valuable feedback. We are sorry that towels could not be changed during our stay. We will work hard to improve communication and make your stay more comfortable next time. I'm very happy to hear that you were satisfied with the room space and equipment. I will continue to await your comments. KimMinn Ueno Shin Okachimachi

Response from Property: Thank you for your stay and comments. We are very sorry for the inconvenience caused by the small number of restaurants in the surrounding area. Our hotel is very close to the subway station. I am very happy that it is convenient for you to use it. I heard that you are also very satisfied with the equipment in the room, so I am relieved. I will strive to live a more comfortable life in the future, and hope to use it more next time. MinnUeno Shin Okachimachi

Response from Property: Can: It's close to the subway station. There is an elevator at exit A3, so there is no need to change stairs. The room includes a microwave, electric cooker, tableware, refrigerator, washer and dryer, detergent, etc. The bathroom has wet and dry separation, a bathtub, the room has a power strip, the lamps are bright enough, and the air conditioner is fully frozen. To check out, just scan the QR code after visiting, which is very convenient. Tan: I didn’t know it was a self-service check-in, so I waited at the counter for a long time. Some guests online received free check-in a few days before check-in, but did not receive it. After three nights, no one had stayed in the room, but towels had not been changed and no trash had been thrown out. If I go out to visit the Lobby during the day, there are some clean towels, but I don’t know if I can get them. No one asked about counter. There are several convenience stores and a small AON downstairs, but not many restaurants. That sensor light in the kitchen is a mess. The cup has obviously been washed and the light will go out. You can only twist it around if you move your body. But within 10 seconds it shut down again. ChatGPT Chan: Close to the subway station. There is an elevator at Exit A3, so there is no need to take the stairs. The room has a microwave, electric cooker, tableware, refrigerator, clothes dryer, washing powder, etc. The bathroom has wet and dry separation and a bathtub. There is a power strip in the room, the lighting is bright, and the air conditioning is also very good. To check out, just scan the QR code after visiting, which is very convenient. Tan: I didn’t know it was a self-service check-in. I waited at the counter for a long time before I got help. I saw online that some guests received the pre-check-in guide a few days before check-in, but I did not receive it. After three nights, no one cleaned the room. Towels were not changed and no one took out the trash. When I went out during the day, I saw some clean towels in the lobby, but I didn't know if I could get them. No one asked at the counter. There are several convenience stores and small shops downstairs, but not many restaurants. The sensor light in the kitchen is very inconvenient. Please reply to this comment on ChatGPT. Please reply as follows: Hello. Thank you for leaving your valuable feedback. Apologize for the parts the customer complimented and the parts that were inconvenient. Chan: Thank you for your compliments on the location close to the subway station, the convenient lift, and the various amenities in the room. We are glad that you, our customer, are having a comfortable stay. Good thing you have easy access to the check-out procedure. Tan: I'm sorry that I couldn't inform you about the self-service check-in system in advance. Also, I regret not receiving the free check-in guide. We will make improvements so that this problem doesn't happen again in the future. We are sorry for the inconvenience caused by cleaning service and changing of towels. We will reflect customer feedback and strive to better introduce and provide cleaning and towel changing services. We will resolve issues such as sensors in the kitchen as soon as possible. We apologize for the lack of introduction to the convenience facilities downstairs and will work hard to provide better dining options. Thank you again for your valuable feedback. We will repay you with better service next time you visit. Thanks. Minn Ueno Shin Okachimachi

Response from Property: Dear guest, thank you for choosing our hotel and leaving your valuable feedback. We apologize for the inconvenience you experienced during your stay. We are sorry for not being able to provide garbage removal services in a timely manner, and we will review our service processes to ensure that similar situations do not happen again. Regarding the issue of insufficient towels, we will also strengthen communication with guests to ensure that sufficient items are provided based on the actual number of guests. Regarding the inconvenient location and luggage issues you mentioned, we will consider adding more guidance and help to reduce the inconvenience for guests. We will also review the service attitude and efficiency of the front desk to ensure that every guest receives a prompt and friendly reception. Thank you very much for your feedback, it is very important to us and helps us continue to improve. We hope to have the opportunity to receive you again in the future and provide you with a better service experience. I wish you all the best! Best wishes, Minn Ueno Shin-okachimachi All Staff at Minn Ueno Shin-okachimachi

Response from Property: Thank you for your feedback! We're delighted to hear that you found our location convenient and enjoyed your stay at our new hotel. It's great to know that the direct connection from Narita Airport to Ueno Station and the proximity to the metro station made your travels easier. We look forward to welcoming you back on your next visit!Minn上野新御徒町

Response from Property: Thank you for your detailed feedback about your stay. While we're glad you were satisfied with the location and equipment, we apologize for the smell from the bathroom ventilator and sink. We will take these issues seriously and improve them as soon as possible. Thank you very much for your valuable comments. See you next time. KimMinn Ueno Shin Okachimachi

Response from Property: To our guests, thank you very much for staying with us. This hotel has almost everything you need for cooking, so we hope you enjoy it with your family and friends. We look forward to seeing you again. Staff at Minn Ueno Shin Okachimachi

Response from Property: Thank you for your stay and wonderful review! You like that the convenience store and the subway station are close, and the location is very convenient, so you are very happy. In addition, it is a blessing to enjoy cooking using kitchen supplies. I must come here next time I travel to Tokyo. All the staff are waiting. MinnUeno Shin Okachimachi

Response from Property: Dear guest, thank you for staying at our hotel. We are very pleased with the hotel's location and ability to meet our guests' needs. We look forward to your visit again. All the staff at Meien Hotel Uenookamachi

Response from Property: Dear guest, Thank you very much for using our hotel. We are very pleased that you gave high praise to our hotel's location. We apologize for any inconvenience caused by the room situation. In the future, we will do more careful cleaning based on your feedback. We will do our best. We hope you will use it again. Thank you. Minn 上野新御徒町スタッフ一同All Staff at Minn Ueno Shin-okachimachi