Motomachi, 1-24, Tokushima City, Tokushima Prefecture, 770-0834, JapanSee Hotel Details
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1 night
Guest Reviews
8.9/10
Very Good
153 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.4
Service9.1
Cleanliness8.8
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All reviews(153)
Positive reviews(147)
Reviews with photos/video(43)
Great service(37)
Delicious breakfast(18)
Easy to get around(17)
Perfect for business trips(14)
Great value for money(13)
Near shopping area(13)
Convenient for shopping(12)
Many amenities(6)
Negative reviews(6)
Trissy
Twin Room Non Smoking
Stayed in Oct 2024
Family
10 review
9.5/10
Amazing
Posted on Nov 20, 2024
The hotel is clean and has car park in the building. But we park in the building opposite, we can still get the same parking fee at 1000 yen per night. The hotel is clean and in the downtown. Shopping malls and train station are nearby.
Response from Property: Thank you for using Smile Hotel Tokushima.Thank you for choosing our hotel from the many hotels available.We are very happy to read that you were satisfied with your stay.Our hotel is always committed to providing hospitality with our motto of peace of mind, safety, and comfort, and we will do our best to accommodate your requests.We will continue to work hard to ensure that this will continue to be a place where you can feel at ease and meet your expectations.Thank you for taking the time to post this review despite your busy schedule.We look forward to welcoming you again.Smile Hotel Tokushima Front Desk
Guest User
Twin Room Non Smoking
Stayed in Dec 2024
Traveling with friends
3 review
9.5/10
Amazing
Posted on Jan 15, 2025
Good hospitality and friendly staff! The room is clean and tidy! Good recommendation!
Response from Property: Thank you for using Smile Hotel Tokushima.
Thank you for choosing our hotel from the many hotels available.
Thank you again.
We are very happy to read that you were satisfied with your stay.
Our hotel is always committed to providing hospitality with our motto of peace of mind, safety, and comfort, and we will do our best to respond to your requests.
We will continue to work hard to ensure that this will continue to be a place where you can feel at ease and meet your expectations.
Thank you for taking the time to post this review despite your busy schedule.
We look forward to welcoming you again.
Smile Hotel Tokushima Front Desk
Guest User
Single Room Non Smoking
Stayed in Oct 2024
Solo traveler
16 review
9.5/10
Amazing
Posted on Nov 21, 2024
Location was very good as it was very close to the JR station. Furniture looked quite new. Room rate was good and the room had a beautiful river view. Room was spacious enough with sufficient illumination. Staff was nice and could speak some English. The hotel got a big lobby.
Response from Property: Thank you for using Smile Hotel Tokushima.Thank you for choosing our hotel from the many hotels available.We are very happy to read that you were satisfied with your stay.Our hotel is always committed to providing hospitality with our motto of peace of mind, safety, and comfort, and we will do our best to accommodate your requests.We will continue to work hard to ensure that this will continue to be a place where you can feel at ease and meet your expectations.Thank you for taking the time to post this review despite your busy schedule.We look forward to welcoming you again.Smile Hotel Tokushima Front Desk
DWHall
Double Room - Non-Smoking
Stayed in Sep 2024
Family
10 review
8.5/10
Very Good
Posted on Oct 22, 2024
A little bit dated. Beds were super firm which was great. All standard amenities included. When checking in staff were kind but we didn't get much of an explanation of hotel facilities which is a shame because the hotel is actually attached to a library which guests my use with a special card from the hotel. Proximity to the station was good.
Response from Property: Thank you for using Smile Hotel Tokushima.We deeply apologize for the insufficient information provided about our facilities during your stay.Our hotel is always committed to providing hospitality with the motto of peace of mind, safety, and comfort, and we will do our best to accommodate your requests.We hope to continue to be a place where you can feel at ease and to meet your expectations.Thank you for taking the time to post this review despite your busy schedule.We look forward to welcoming you again.Smile Hotel Tokushima Front Desk
Anonymous User
Twin Room Non Smoking
Stayed in Feb 2024
Couple
57 review
7.0/10
Posted on Mar 3, 2024
Old hotel but clean, staffs are helpful. Close to JR station.
Response from Property: Thank you for using Smile Hotel Tokushima.Thank you for choosing our hotel from the many hotels available.We are very happy to read that you were satisfied with your stay.Our hotel is always committed to providing hospitality with our motto of peace of mind, safety, and comfort, and we will do our best to accommodate your requests.We will continue to work hard to ensure that this will continue to be a place where you can feel at ease and meet your expectations.Thank you for taking the time to post this review despite your busy schedule.We look forward to welcoming you again.Smile Hotel Tokushima Front Desk
Guest User
Single Room Non Smoking
Stayed in May 2025
Family
23 review
10/10
Outstanding
Posted on Jun 3, 2025
Very nice will come again
Patrick Shum
Triple Room Non-smoking For 3 People
Stayed in Apr 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on May 11, 2025
Comfortable bed
Response from Property: この度はスマイルホテル徳島をご利用いただきまして誠にありがとうございます。また数あるホテルの中から当ホテルをお選びくださいまして誠にありがとうございます。重ねて御礼申し上げます。ご宿泊に際し、ご満足いただけたご様子で大変嬉しく拝読いたしました。当ホテルは安心、安全、快適をモットーにおもてなしの心で常に取り組んでおり、お客様のご要望に関しましては出来る限りご対応をさせていただいております。今後も皆さまの心安らげる場所であり続けられますように、またお客様のご期待にお応え出来ますように精進してまいります。この度はお忙しい中ご投稿いただきましてありがとうございました。またのご利用を心よりお待ち申し上げます。スマイルホテル徳島 フロント係
JY25
Single Room Non Smoking
Stayed in Apr 2025
Solo traveler
3 review
9.0/10
Great
Posted on May 23, 2025
Good stay🇯🇵
Response from Property: この度はスマイルホテル徳島をご利用いただきまして誠にありがとうございます。また数あるホテルの中から当ホテルをお選びくださいまして誠にありがとうございます。重ねて御礼申し上げます。ご宿泊に際し、ご満足いただけたご様子で大変嬉しく拝読いたしました。当ホテルは安心、安全、快適をモットーにおもてなしの心で常に取り組んでおり、お客様のご要望に関しましては出来る限りご対応をさせていただいております。今後も皆さまの心安らげる場所であり続けられますように、またお客様のご期待にお応え出来ますように精進してまいります。この度はお忙しい中ご投稿いただきましてありがとうございました。またのご利用を心よりお待ち申し上げます。スマイルホテル徳島 フロント係
Yjacky
Twin Room Non Smoking
Stayed in Nov 2024
Business traveler
78 review
10/10
Outstanding
Posted on Jan 6, 2025
Good good
Response from Property: Thank you very much for using Smile Hotel Tokushima.We are very happy to read that you were satisfied with your stay.Our hotel is always committed to providing hospitality with the motto of peace of mind, safety, and comfort, and we will do our best to meet your requests.We hope that we can continue to be a place where you can feel at ease and that we will continue to do our best to meet your expectations.Thank you for taking the time to post this review despite your busy schedule.We look forward to seeing you again.Smile Hotel Tokushima Front Desk
Otgonerdene
Double Room - Non-Smoking
Stayed in Oct 2024
Family
7 review
8.0/10
Very Good
Posted on Nov 19, 2024
Very good
Response from Property: Thank you for using Smile Hotel Tokushima.Thank you for choosing our hotel from the many hotels available.We are very happy to read that you were satisfied with your stay.Our hotel is always committed to providing hospitality with our motto of peace of mind, safety, and comfort, and we will do our best to accommodate your requests.We will continue to work hard to ensure that this will continue to be a place where you can feel at ease and meet your expectations.Thank you for taking the time to post this review despite your busy schedule.We look forward to welcoming you again.Smile Hotel Tokushima Front Desk
ITWai
Twin Room Non Smoking
Stayed in Apr 2025
Family
33 review
8.0/10
Very Good
Posted on May 17, 2025
The location is convenient. The room is a bit old but clean. The breakfast is a Japanese buffet with a decent variety. There is no parking lot but there is one behind the hotel. However, all parking lots nearby charge the same 1,000 yen.
Original TextTranslated by Google
Response from Property: この度はスマイルホテル徳島をご利用いただきまして誠にありがとうございます。また数あるホテルの中から当ホテルをお選びくださいまして誠にありがとうございます。重ねて御礼申し上げます。ご宿泊に際してご満足いただけたご様子で大変嬉しく拝読いたしました。朝食には、地元徳島の季節食材を使用したメニューに力を入れており、ご当地メニューも提供させて頂いております。またのご利用の際も是非お召し上がりください。当ホテルは安心、安全、快適をモットーにおもてなしの心で常に取り組んでおり、お客様のご要望に関しましては出来る限りご対応をさせていただきます。今後も皆さまの心安らげる場所であり続けられますように、またお客様のご期待にお応え出来ますように精進して参ります。この度はお忙しい中ご投稿いただきましてありがとうございました。またのご来館を心よりお待ち申し上げます。スマイルホテル徳島 フロント係
活著就是要旅遊
Twin Room Non Smoking
Stayed in Apr 2025
Couple
9 review
8.0/10
Very Good
Posted on May 10, 2025
The twin room is very comfortable
One bed per person is just right, not crowded
There is a parking lot, you need to go down and ask before parking.
You have to slap it to see it
However, you can take the elevator from the parking lot directly to the hotel lobby.
Not bad 👍 Great on rainy days 🤣🤣
But the parking fee at the hotel counter is 800
The next day payment is 1000🤣🤣
Original TextTranslated by Google
Response from Property: この度はスマイルホテル徳島をご利用いただきまして誠にありがとうございます。また数あるホテルの中から当ホテルをお選びくださいまして誠にありがとうございます。重ねて御礼申し上げます。ご宿泊に際し、ご満足いただけたご様子で大変嬉しく拝読いたしました。当ホテルは安心、安全、快適をモットーにおもてなしの心で常に取り組んでおり、お客様のご要望に関しましては出来る限りご対応をさせていただいております。今後も皆さまの心安らげる場所であり続けられますように、またお客様のご期待にお応え出来ますように精進してまいります。この度はお忙しい中ご投稿いただきましてありがとうございました。またのご利用を心よりお待ち申し上げます。スマイルホテル徳島 フロント係
Guest User
Single Room Non Smoking
Stayed in Mar 2025
Other
59 review
9.0/10
Great
Posted on Apr 30, 2025
The decoration near the station is old, the room is big, the breakfast is rich, but there is no free coffee.
Original TextTranslated by Google
Response from Property: この度はスマイルホテル徳島をご利用いただきまして誠にありがとうございます。また数あるホテルの中から当ホテルをお選びくださいまして誠にありがとうございます。重ねて御礼申し上げます。当ホテルは安心、安全、快適をモットーにおもてなしの心で常に取り組んでおり、お客様のご要望に関しましては出来る限りご対応をさせていただいております。今後も皆さまの心安らげる場所であり続けられますように、またお客様のご期待にお応え出来ますように精進してまいります。この度はお忙しい中ご投稿いただきましてありがとうございました。またのご利用を心よりお待ち申し上げます。スマイルホテル徳島 フロント係
큄쏭일
Twin Room Non Smoking
Stayed in Mar 2025
Family
1 review
9.5/10
Amazing
Posted on Apr 26, 2025
Accommodation where I went to play with my son
It's close to Tokushima Station and the bus stop is right in front
If I go to Tokushima again, I'll go to Smile Hotel.
The breakfast is also very neat and delicious
Original TextTranslated by Google
Response from Property: Thank you for using Smile Hotel Tokushima. Thank you for choosing us from among the many hotels available. Thank you again. We are very happy to read that you were satisfied with your stay. Smile Hotel Tokushima serves breakfast in a buffet format. We also focus on Japanese and Western cuisine, as well as local Tokushima cuisine, and strive to create menus that meet the needs of our customers. We hope that you will continue to patronize our hotel restaurant, Smiles Kitchen, when you visit us again. Our hotel is always committed to providing hospitality with the motto of peace of mind, safety, and comfort, and we will do our best to respond to your requests. We will continue to work hard to be a place where you can feel at ease and meet your expectations. Thank you for taking the time to post this review. We look forward to welcoming you again. Smile Hotel Tokushima Front Desk
Yeung
Double Room - Non-Smoking
Stayed in Mar 2025
Family
70 review
10/10
Outstanding
Posted on Apr 14, 2025
Second stay, 2 nights
Location: Very easy to find, 5 minutes walk from JR Tokushima Station, behind the department store on the left of the main entrance, many restaurants nearby, you can also go to AEON, there are many restaurants, the hotel can borrow temporary library cards, you can borrow books from the city library in the same building
Service: Attentive, fast and proactive, answering all questions, very polite
Room: sufficient space, reasonable layout, elegant decoration, comfortable bedding, clean and sanitary, strong shower water, ideal sound insulation
Breakfast: Many choices, both Japanese and Western, as well as Tokushima specialty foods, quickly replenished, UCC coffee is excellent, croissants are especially delicious
Original TextTranslated by Google
6/9
Response from Property: この度はスマイルホテル徳島をご利用いただきまして誠にありがとうございます。また数あるホテルの中から当ホテルをお選びくださいまして誠にありがとうございます。重ねて御礼申し上げます。ご宿泊に際し、ご満足いただけたご様子で大変嬉しく拝読いたしました。スマイルホテル徳島はショッピング街「アミコ専門店街」と同居しております。ホテルからアミコへは、ホテル1階ロビーのエレベーターから「図書館(6F)・シビックセンター(3F/4F)」経由してご入店いただけます。ファッションや雑貨、食品館、書店、アミューズメントスペースなど多様な店舗が出店しております。ご宿泊の際は、ショッピング等で是非ご活用くださいませ。当ホテルは安心、安全、快適をモットーにおもてなしの心で常に取り組んでおり、お客様のご要望に関しましては出来る限りご対応をさせていただきます。今後も皆さまの心安らげる場所であり続けられますように、またお客様のご期待にお応え出来ますように精進して参ります。この度はお忙しい中ご投稿いただきましてありがとうございました。またのご利用を心よりお待ち申し上げます。スマイルホテル徳島 フロント係