Holiday Inn and Suites Mexico Felipe Angeles Airport Reviews

The hotel was clean, and the convenience of being close to the airport made it an ideal stay.

Very good hotel, everything is new, room was spacious and you can easy walk to the Airport terminal

Clean, good food, good service

Free transport to the airport was perfect as we got an early morning flight from here to Oaxaca. Super quiet and clean hotel perfect for 1 night and the bed was super comfortable.

Muy bien.   Shuttle service bien.  Breakfast normal bien. Rooms muy bien.

Very new hotel, good location, the hotel has a free airport shuttle, very convenient. Booked a twin room, upgraded to a king room. The facilities had some minor issues, breakfast was delivered the next morning to make up for it, the experience was good.

Excellent hotel experience, with a bridge directly connected to Felipe Airport, new facilities, good service attitude of the staff, the only drawback is the average sound insulation ps depending on the shift, there is a guy wearing gold-rimmed glasses at the front desk who is very handsome XD ps of ps: If you can't get an Uber around in the morning, you can ask the front desk lady to help you book one

There is a bridge that can go directly to the airport, which is very convenient

I deliberately chose a place close to the airport in Cancun, but it was really close and there was a service to take you to the airport. The hotel was also good.

Everything is excellent

La habitación del hotel esta excelente, bastante comoda para 3 huespedes en mi caso, abres las ventanas y vez directo a pista donde aterrizan y despegan los aviones, te puedes ir a caminando hasta el aeropuero por un puente que tienen que conecta directo, muy limpio las instalaciones se ven en muy buen estado, el precio atravez de esta App bastante bien!

Poca madre de no reembolsar una reserva que no se iba a cumplir con un mes de anticipación y ni opción a cambiar fecha . Pésimo servicio

While the Holiday Inn would have rated a 3, the awful service, food and drink offered by its restaurant drags it to a 1 (and that high only because the system does not allow a zero). Unfortunately, the distance from alternative restaurants makes this the only game in town. The wait staff were the least experienced we ever encountered. There were only three beer choices available when the menu listed 10. When we defaulted to wine, the bartender poured a scant 2 ozs. and laughed when we suggested that was an under pour. I took my glass to the maître d’ who proceeded to fill another wine glass with water, by the shot glass, to assess my complaint. Turns out both of our glasses were missing well over half the normal pour. No apology, just a quick top up. Then came the sirloin burgers ordered done medium but arrived very rare for one and near blood red for the other. Now if the staff and kitchen had been overwhelmed by guests, it might be partly understandable. In fact, the restaurant and adjoining terrace were dead empty. Just two couples for several dozen unoccupied tables. One would think the absence of guests would signal a problem as well as give the maître d’ an opportunity to teach. Evidently not.

This hotel has no doors to the bathroom, beware! There is a glass divider that doesn’t lock and doesn’t shut like a door would. If you’re sharing room with anyone, you should stay elsewhere. Front desk staff is not well trained and not helpful at all. No respect for the guests.