Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.1
Amenities8.0
Service8.6
Cleanliness8.1
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All reviews(209)
Positive reviews(195)
Reviews with photos/video(73)
Perfect for kids(33)
Large rooms(25)
Relaxing hot springs(16)
Tasty food(9)
Average sound insulation(8)
Has facilities for children(7)
Family activities available(4)
Friendly front desk staff(4)
Negative reviews(14)
xuemi
Standard Double Room
Stayed in Jun 2025
Traveling with friends
6 review
6.5/10
Posted on Jul 21, 2025
The stay is good the hot springs are really relaxing but the room and forest trails are a bit old and not maintained properly.
WCCT
Superior Room
Stayed in Feb 2025
Family
1 review
8.5/10
Very Good
Posted on Mar 2, 2025
Room is quite big with hot spring bath tub. Facility is amazing. The equipments of the gym is very professional. Breakfast also have a lot of selections.
Rob Uy
Superior Room
Stayed in Mar 2025
Family
3 review
5.5/10
Posted on Apr 20, 2025
The front desk and other staff doesn’t speak english. You need to ride golf cart to bring you from the room to the front desk, the staff will not assist you with baggages, it’s ginna be very hard if you have luggages.
Guest User
Standard Double Room
Stayed in Nov 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Dec 26, 2024
Staff are very accomodating. The place is so relaxing
Anonymous User
Standard Double Room
Stayed in Mar 2025
Couple
6 review
9.5/10
Amazing
Posted on Apr 30, 2025
Free parking and really friendly receptionist! Loved the experience of sitting on the buggy up the slope to our room. Nice hot spring in the room too :)
L.A.
Standard Double Room
Stayed in Aug 2024
Couple
1 review
9.5/10
Amazing
Posted on Sep 16, 2024
"The room was spacious, clean and comfortable.
The breakfast buffet was amazing with plenty of fresh and healthy plenty choices. We thoroughly enjoyed the food! The staffs were always motivated to help us, staff are all friendly. But on the other side, is the swimming pool, I didn’t enjoy that much because a lot of people there. Pool was not really big . Can’t relax that much children and parents are shouting.
But I really enjoyed private hot spring.
Guest User
Superior Room
Stayed in Aug 2024
Traveling with friends
1 review
8.5/10
Very Good
Posted on Sep 24, 2024
we are so much enjoyed while staying there. And their staff are very nice and accomodating 😇
風雷金剛
Standard Double Room
Stayed in Feb 2025
Couple
5 review
6.5/10
Posted on Mar 14, 2025
Good value but quite worn down. Would be a very good hotel close to the airport with hot springs if investment can be made to renovate it.
Mummy Liew
Superior Room
Stayed in Jan 2025
Family
2 review
3.5/10
Posted on Mar 7, 2025
Disappointing Stay – Poor Room Cleanliness
We recently stayed and unfortunately, our experience was far from satisfactory. The condition of the room was extremely disappointing. The floor was so dirty that the soles of our white socks turned black just from walking around. It was clear that proper cleaning had not been done, which made the stay uncomfortable.
While the breakfast was somewhat decent, it was nothing fantastic and did not make up for the lack of cleanliness in the room.
Poh Tim Chye
Standard Double Room
Stayed in Nov 2024
Business traveler
2 review
3.0/10
Posted on Dec 11, 2024
There is totally no sign board to tell the visitors that the check-in counter is on the other side of the road and ended we go round and round to find it.
The rooms is so rundown and even the bathroom dooring is damaged and removed without replacement. No place to put their tower and left is in dirty place, then no place to hand the towel or clothing when taking towel and worst still is that no hot water for shower in winter temperature for all the room I has booked for!!!!
Jeadeniphit
Standard Double Room
Stayed in Apr 2024
Business traveler
7 review
6.5/10
Posted on May 18, 2024
The room big and clean we love it. Have a cat cafe in the hotel. ❤️
Nor Mie
Standard Double Room
Stayed in Jul 2023
Couple
2 review
9.5/10
Amazing
Posted on Aug 12, 2023
the staff are very friendly and accomodating. The room is spacious and have a beautiful scenery when you look at the window. The food is also very good. Over all a great experience indeed.
Ruvilyn
Superior Room
Stayed in Sep 2023
Traveling with friends
1 review
10/10
Outstanding
Posted on Oct 11, 2023
very cheap booking price and nice place . good experienced