Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed experience with us. We’re truly sorry to hear that you were not informed about the ongoing lobby renovation prior to your arrival, and we understand how this affected your overall impression. Please accept our sincere apologies, and rest assured we’re working on improving our communication during such periods.We’re also sorry to hear about the discomfort caused by insect bites and the difficulty with the water tap. Your feedback has been shared with our maintenance and housekeeping teams for immediate attention.On a brighter note, we're delighted to hear that you enjoyed the comfort of the room, the strong shower, and the thoughtful selection of toiletries. We’re especially pleased to hear that Mr. Subramaniam made a positive impact on your stay with his caring service—your kind words will certainly be shared with him and the entire team.Thank you as well for your compliments on the breakfast buffet, the beautifully designed pool area, and our welcoming staff. We’re glad you had an overall enjoyable and memorable stay, and we truly look forward to welcoming you again—hopefully with a fully refreshed lobby and an even better experience.Warm regards,Nazarul Hisham JaniNight Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We’re pleased to hear that you enjoyed our location, the beautiful views, and the relaxing atmosphere—perfect for a quick getaway from the city. Your kind words are truly appreciated.We also value your constructive comments regarding the restaurant food quality, menu variety, and the condition of our facilities. Please be assured that your feedback has been shared with the relevant teams for improvement, and we are continuously working on upgrades to enhance our guests' overall experience.We hope to have the opportunity to welcome you back again in the future with an even better stay.Warm regards,Nazarul Hisham JaniNight Manager

Response from Property: Dear Valued Guest,Thank you for your feedback and for choosing to stay with us.We’re glad to hear that you had an overall pleasant stay and truly appreciate your kind words about our food offerings—it’s wonderful to know you enjoyed them!We also take note of your concern regarding certain issues that should be checked before guest check-in. Please rest assured that your feedback has been shared with our team to ensure better room readiness and a smoother experience moving forward.We look forward to welcoming you back for an even better stay.Warm regards,Nazarul Hisham JaniNight Manager

Response from Property: Dear Jose,We’re so glad the weather was on your side and that you enjoyed your time with us! It’s great to know our team, especially Jeff and Zubir, helped make your travels smooth and enjoyable. Thank you for your kind words about Sepoy Sepoy and your helpful feedback about breakfast and the Chinese restaurant’s closure — we’re already reviewing how we can improve guest experience in these areas. We appreciate your recommendation and look forward to welcoming you again for another peaceful getaway!Warm regards,Winda Supail SodomonFront Office Manager

Response from Property: Dear Chia Chyi,Thank you for your kind recommendation!We’re delighted to hear that you enjoyed a relaxing and chilled short vacation with us. It’s always a pleasure to know our guests leave feeling refreshed and satisfied.We truly appreciate your support and look forward to welcoming you back for another great stay soon.Warm regards,Nazarul Hisham JaniNight Manager

Response from Property: Dear Arzlx,Thank you for your honest feedback. We are sincerely sorry to hear about the issues you encountered during your stay, particularly the cleanliness concerns, plumbing problems, and the disorganized buggy service. These experiences are clearly not up to the standards we strive to uphold. Please be assured that we are urgently reviewing these matters with our housekeeping and facilities teams. We greatly appreciate your comparison, as it provides us with valuable perspective, and we are committed to making the necessary improvements.Warm regards,Winda Supail SodomonFront Office Manager

Response from Property: Dear Loo,Thank you so much for your kind words and for taking the time to share your experience with us.We’re truly delighted to know that you enjoyed our location, views, and well-maintained environment, and especially pleased that our team’s friendliness left a positive impression. It’s always encouraging to hear when guests plan to return — we’ll be looking forward to welcoming you back for another memorable stay!Warm regards,Bazmeer NazarGuest Services ManagerAvani Sepang Goldcoast Resort

Response from Property: Dear Arvind Gaur,Thank you for your feedback and for staying with us.We’re glad to hear that overall you had a good stay. However, we sincerely apologize for the slow and unsatisfactory check-in experience you encountered. Your comments are important to us, and we will review our front office procedures to improve the efficiency and comfort of the arrival process.We appreciate your honesty and look forward to the opportunity to serve you better in the future.Warm regards,Nazarul Hisham JaniNight Manager

Response from Property: Dear Valued Guest,Thank you for your kind rating; we appreciate it very much!Look forward to your return.Best regards,Winda Supail SodomonFront Office Manager

Response from Property: Dear Value Guest,Thank you for your feedback! We’re so glad to hear that you had an enjoyable stay. We truly appreciate your suggestion regarding the variety of food, and we will certainly consider it as we continue to improve our offerings to attract more guests.Your input is important to us, and we hope to welcome you back for another great stay in the future!Warm regards,Bazmeer NazarGuest Services Manager