Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
What a big surprise to found a Chinese Style Tea corner in the room. At night they prepare dessert & sent to our room. Feel warm.
Breakfast is good.
When check out hotel, Front desk gave me a gift. Another surprise for me.
Will visit again. Of course will recommend to my friends and relatives.
Response from Property: 尊敬的賓客,您好!感謝您能對我們做出積極的評價,並附上了構圖色彩均很棒的照片。酒店集商住、休閑、會議、餐飲為一體,客房無線全覆蓋,全木質傢俱,配備IPTV電視,USB專用接口等設備;並配套美國舒達床墊、乳膠枕,為旅途中的您提供温馨舒適的服務,讓您的旅途生活更美好。我們希望能為每一位下榻的客人帶去一份輕鬆愜意。希望您在不久後能再次下榻。祝您一切順利。Dear guests, thank you for your positive evaluation of us, the hotel integrates business and residence, leisure, conference and catering.It is our pleasure to provide you and your family with a satisfying stay and look forward to welcoming you back.
Mathew
Superior 2-bed Room
Stayed in Feb 2024
Solo traveler
8 review
8.5/10
Very Good
Posted on Mar 11, 2024
Nice hotel good to stay at
Response from Property: 尊敬的賓客,非常感謝您選擇入住太原百合麗呈睿軒酒店並抽出寶貴時間對酒店進行點評。我們很高興得知您享受到了愉快的入住體驗以及對酒店員工服務的肯定,這也是我們酒店員工最大的驕傲。期待您的下次入住!Dear guests, thank you very much for choosing to stay at Lily Lily Chengrui Xuan Hotel Taiyuan and taking the time to review the hotel. We are pleased to hear that you enjoyed a pleasant stay and the recognition of the service provided by our hotel staff, which is the greatest pride of our hotel staff. Looking forward to your next stay!
Anonymous User
Superior 2-bed Room
Stayed in Feb 2024
Business traveler
20 review
5.0/10
Posted on May 3, 2024
The toilet lid didn't match and there were cigarette butts under the table! The room had a peculiar smell.
Original TextTranslated by Google
Response from Property: Dear guests, first of all, all the hotel staff sincerely welcome you. We see that you checked into the hotel in March and the toilet seat had not been adjusted at that time. The hotel has included it in the rectification plan in the second quarter and has now adjusted it. complete. Room linens and other cleaning supplies are changed for each guest to ensure hygiene and cleanliness. In addition to daily cleaning, the person in charge of the housekeeping department will regularly lead all colleagues in the housekeeping department to clean every corner of the room. Despite this, there are still some missing parts. Xiaoli sincerely apologizes to you and has fed back to the operations department to strengthen the cleaning of dead corners and odors. We hope to bring a relaxed, comfortable and clean living environment to every guest who stays. We hope you can stay again soon and see our changes. I wish you all the best.
Guest User
Deluxe Queen Room(with A Bathtub)
Stayed in Dec 2023
Other
11 review
4.0/10
Posted on Jan 13, 2024
I woke up in the morning and left it for 10 minutes. Who dares to use this water to brush teeth and take a shower? Fortunately, there is a bottle of Nongfu Spring left.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, all the hotel staff sincerely welcome you. We are deeply sorry for your feedback about the water situation during your stay. It has been verified that the water was turbid due to maintenance of property pipelines in the early hours of the evening of January 14th. The maintenance has now been completed, and all staff in the guest rooms have urgently drained the water, and it has now returned to normal. We sincerely apologize again for the inconvenience caused to you. If you have any needs during your stay, you can call the switchboard. All hotel staff are dedicated to serving you 24 hours a day. We hope to bring a relaxed, comfortable and clean living environment to every guest who stays. We hope you can stay again soon and see our changes. I wish you all the best.
Guest User
Superior 2-bed Room
Stayed in Jan 2024
Other
4 review
3.0/10
Posted on Mar 15, 2024
It's just an express hotel, really not that good.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your stay and review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. Xiaoli has reported your problem to the hotel general manager. The hotel leadership attaches great importance to your feedback and has arranged for the work and maintenance department to inspect and repair it. We will provide you and other guests with a more perfect experience for your next stay and make your travel life better. We look forward to visiting again and wish you a happy journey!
Response from Property: 【❤️大廳免費茶水❤️】尊敬的賓客,您好!感謝您選擇入住我們酒店並給予好評!我們酒店位於太原市中心地帶——三牆路,交通便捷,臨近萬達廣場、柳巷商圈、鐘樓食品街,周邊建有晉商博物院,龍潭公園、督軍府、動物園,山西醫科大學第二醫院,山西省小童醫院五一路院區等是您旅遊、出行、購物、娛樂的不二選擇。期待很快能再次為您服務,祝您一切順遂!
Response from Property: 【❤️裝修風格新中式融入晉元素❤️】尊敬的賓客,您好!非常感謝您選擇我們酒店作為與朋友相會的落腳點,更感謝您抽出時間分享如此細緻的入住體驗!床品的乾淨衞生、寬敞的房間以及茶室的設定能讓您滿意,前台同事的服務能給您帶來温暖,那杯酸梅湯能為您驅散暑氣,這都是我們用心服務的初心所在。咱們酒店的房間是特意融入了晉元素風格,保留了一些傳統韻味~ 再次感謝您對酒店位置和性價比的認可,期待您和家人再次光臨,享受更舒心的旅程呀~
Response from Property: 【❤️大廳免費茶水❤️】尊敬的賓客,您好!非常抱歉此次入住給您帶來了不好的體驗,我們向您致以最誠摯的歉意!關於拖鞋清潔問題,我們已立刻對所有客房拖鞋進行全面排查更換,並升級供應商的品控標準,加強入庫前的二次質檢,確保每一雙拖鞋都潔凈無污後再進入客房。並且也對當班員工及領班進行嚴肅處罰,組織全員覆盤培訓,明確責任到人,堅決杜絕此類問題再次發生。關於吹風機的使用問題,確實是因設備具備温控保護功能,長時間使用會觸發短暫休眠,給您帶來了誤解和不便,我們深表歉意。您的嚴格監督是我們改進的動力,誠懇邀請您再次入住太原百合麗呈睿軒酒店,希望能有機會用實際行動彌補此次的遺憾,屆時請您聯繫酒店前台,我們會為您安排專屬服務,再次感謝您的反饋!
Response from Property: 【❤️住宿有免費停車場❤️】尊敬的賓客,您好!太感謝您細緻分享入住體驗啦!能讓您感受到房間寬敞不憋悶、視野開闊能賞夜景,還有貼心的茶台設計,同時衞生達標、周邊用餐方便,加上免費停車場解決出行顧慮,我們特別開心。這些細節都是我們想為您打造的舒心體驗,我們酒店集商住、休閑、會議、餐飲為一體,客房無線全覆蓋,全木質傢俱,配備IPTV電視,USB專用接口等設備;房間裝修設計融入“晉”元素,新中式裝修風格,並配套美國舒達床墊、乳膠枕,自助洗衣房、健身房、咖啡服務等。您的滿意就是我們的動力,期待下次繼續為您服務,祝您生活愉快~
Response from Property: 【❤️早餐有山西特色刀削麪❤️】尊敬的客人,您好!親愛的賓客,太感謝您如此詩意又真誠的評價啦!能被您比作細膩筆觸勾勒出的風景畫,成為您出差途中的温馨港灣和旅行的理想歸宿,我們倍感榮幸。每一處佈置、每一項服務,都飽含着我們對品質的追求和對您的關懷。您的認可就是對我們最大的肯定,這會激勵着我們繼續用心經營,不斷提升環境和服務質量。期待您再次回到這個 “港灣”,我們會用更貼心的服務,讓您的每一次入住都如沐春風。祝您工作順利,旅途愉快,常來常往!