Kempinski Hotel Suzhou Reviews

Everything is great but the location is quite far away from city centre in Suzhou

The Kempinski Hotel Suzhou, situated at an unparalleled location by the scenic Jinji Lake, boasts exquisite surroundings and unparalleled elegance. Its service is meticulous to the finest detail, fostering a deeply comforting ambiance. The breathtaking scenery of Dushu Lake, in particular, elevates the hotel's quality to new heights, captivating guests and leaving them in a state of pure bliss. During these two enchanting days, I was immersed in the unparalleled comfort and leisure provided by the hotel, every moment filled with joy and contentment. This exceptional experience has filled me with earnest anticipation for a future reunion. Especially noteworthy is the impeccable service of Emma, the red-clad lady of the house, whose attentiveness knew no bounds. I sincerely hope that in the not-too-distant future, we can gather once again at the Kempinski Hotel Suzhou Jinji Lake to pen more heartwarming and unforgettable chapters.

The room is huge and luxurious, and the most important is the view, the room face to the lake and it’s beautiful.

Went there with with my friends and the hotel is amazing, location wise Ok, the only issue is it really takes time to drive in.

Nice service. Good children’s area. Swimming is amazing. Very good experience!

Great hotel, bit expemsive but we got a free upgrade :)

We went there for a birthday of our friends' daughter. It was held at their brewery. We had a very good time. The hotel is nice. It's a bit pricey, but overall is worth a shot

I had a very good time in Kempinski :))) Although I was there to only Study for my important exam away from my family for 2nights, all the staffs were kindly and eager to help what I needed. Also, the request I made before checking in was all reflected!! I experienced Muchen Spa the last day and MSC massage was really goooood :))) Also the food in the executive lounge was good enough as a dinner :) I would like to come back again with my family.Thank you guys for the wonderful memory.

Very nice stay.

The front desk staff was very friendly and cooperative, and the room service they were good as well and very polite The breakfast food was ok, dinner buffet food was way better but the Season's Restaurant dinner buffet staff were kinda rude by whistling to each other to stare at us as foreigners which made us somehow uncomfortable during our dinner. overall it was a pleasant stay and it was comfy and quiet with a lake view, I believe this hotel is great for families more than for couples.

Always favourite

Beautiful sprawling hotel area near the lake. Room and entire hotel is beautifully designed and cleaned by the staff. All staff was extremely friendly and helpful. I will definitely stay again when in Suzhou.

Beautiful lake view from the room. Wonderful facilities for small kids.

帮国外客户订的，他后来评论到: I never expected Kempinski Suzhou is so big and nicely located in lakeside, facilities and breakfast good