No.198 Jinfeng Road, Huqiu District, Suzhou, Jiangsu, ChinaView Hotel Details
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Radisson Suzhou Guest Reviews
4.7/5
Outstanding
620 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(620)
Positive reviews(607)
Reviews with photos/video(135)
Friendly front desk staff(156)
Classy environment(108)
Delicious breakfast(89)
Perfect for kids(19)
Tasty restaurant(12)
Has rooms for families(11)
Delicious buffet(6)
Easy to call taxis(6)
Negative reviews(13)
Pavelshubskiy
Standard Double Room
Stayed in Sep 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Sep 14, 2024
Nice, spacious and modern room, clean, good selection for breakfast, very quiet at night.
Response from Property: Dear Guest,Thank you so much for taking time to share your recent stay experience in Radisson Suzhou. We are happy to know that you received a satisfying service. It is our mission to consistently delivering the highest possible service and stay experience to you. We look forward to welcoming you back on your next return to Suzhou.
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Guest User
Standard Double Room
Stayed in Aug 2024
Business travelers
2 review
4.5/5
Great
Posted on Sep 5, 2024
Aircon at corridor to hotel rooms are not switched on. Good to have free laundry washing facilities.
Response from Property: Dear guest: Thank you for choosing Radisson Suzhou and taking the time to share your stay with us. We deeply regret that we were unable to meet your expectations. While we will continue to improve our facilities, we also strive to improve other service details to create a pleasant and comfortable stay for every guest. Looking forward to your next visit! Wish you a happy life!
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Mama_watoto
Standard Room (2 beds)
Stayed in Apr 2024
Family
30 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Didn't get to take any pictures this time but location was good as always.
Smooth check in and out.
Decent beds
Response from Property: Dear Guest,Thank you so much for taking time to share your recent stay experience in Radisson Suzhou. We are happy to know that you received a satisfying service. It is our mission to consistently delivering the highest possible service and stay experience to you. We look forward to welcoming you back on your next return to Suzhou.
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DAVID PEREZ DE LARA
Executive Room
Stayed in May 2023
Family
4 review
4.7/5
Amazing
Posted on May 30, 2023
Nicw hotel for.family. Include parking and. staff were really nice
Response from Property: Dear guest, thank you for staying at Radisson Hotel Suzhou Neway. The hotel is located next to Neway Building in Suzhou Science and Technology City, adjacent to Dayangshan National Forest Park, Suzhou Paradise Water World, Nobel Lake Park, High-tech Zone Management Committee and High-tech Zone District Cultural and Sports Center. The transportation is convenient. You can walk for 10 minutes to the High-tech Zone Administrative Committee Station and take tram Line 1. Go to Suzhou Amusement Park Station and transfer to Metro Line 1 for direct access to the city. It takes 15 minutes to drive to Taihu Wetland Park and Embroidery. Street, enjoying the "beautiful landscape" of Science and Technology City along the way. All the staff of Radisson Neway Suzhou Hotel sincerely look forward to your visit again!
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DanDeLioness
Standard Room (2 beds)
Stayed in Jul 2022
Business travelers
37 review
4.5/5
Great
Posted on Jul 19, 2022
This hotel is clean and comfortable enough for a good night's rest. Western options are few but there are croissants, toast and cereal for breakfast, as well as Chinese cuisine. The area doesn't have much to see or do but it's close to schools and businesses. Recommended for business travellers.
Response from Property: Dear Valued Guest,thank you for your feedback on the restaurant problem. We are sorry to hear that you were not satisfied with our dining experience. We have taken your comments and concerns to our F&B department so that this issue can be properly addressed to ensure excellent service and presentation for you.
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CATHERINE MARY
Superior Double Room
Stayed in Feb 2022
Couples
3 review
2.5/5
Posted on Feb 7, 2022
Unfortunately we went during the CNY official holidays. Very disappointed that we were not told that, apart from breakfast, no other food would be available!! The young workers on reception could not advise us of where to go and eat or where to go and walk. The hotel is not close to amenities so finding food was not easy! The bedroom was 15 degrees on arrival and took over 4 hours before reaching a comfortable temperature. The hotel was cold throughout and we wore our coats to eat breakfast ~ which was also cold! The bed was comfortable and it was nice to have tea and coffee in the room. On the third day we found a really nice walk 6km from the hotel.
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Response from Property: Dear Valued Guest,Happy new year to you! Thank you for taking the time to share your feedback regarding your recent stay with us at Radisson Suzhou hotel. We would like to take this opportunity to apologize for any inconvenience service may have caused you. We will arrange the staff training about the local information especially during the festival holiday in China that we can introduce to our customers. Your comments about the rooms and public area temperature has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.
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Anonymous User
Standard Double Room
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 24, 2024
The front desk service is enthusiastic. Henry at the front desk provides good service. The environment near the hotel is quite good. The facilities are complete. The decoration is also very exquisite. The layout is very good. The transportation is convenient. The parking is convenient. Check-in is fast. The room is also relatively comfortable. The price is affordable. The room is clean and tidy. The first choice for staying. A very satisfactory time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Radisson Suzhou. When traveling, you want a sense of comfort, intimacy and warmth. How can we not work hard to meet your wishes? Because this is also our wish. We hope that everyone who comes to Radisson Suzhou is happy. We sincerely look forward to your visit again and hope that your stay will bring you different surprises and touches!
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Beishangcaomeixiong
Standard Double Room
Stayed in Dec 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 18, 2024
The environment of the hotel is very good, and there are many attractions around it. It is very suitable for relaxing. The room is also very clean, and the facilities are relatively complete. The service attitude of the front desk is very good and professional. The receptionist James Wu is very nice.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Radisson Hotel Suzhou and leaving a review. We are honored that you were deeply impressed by the service of James at the front desk of the hotel. We are happy to share your recognition with him. Your satisfaction is our driving force for progress. Thank you again for your comment and look forward to your next visit.
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lovevivian7
Standard Double Room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Rich breakfast, comfortable room
Sanitation: very clean
Environment: suitable for business trips
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for sharing your stay experience and feelings with us in your busy schedule. We are very happy that you recognize our room and environment. Your recognition is the greatest motivation for our progress and our highest honor. We will continue to pursue better services with your affirmation. I wish you a happy life!
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Guest User
Standard Room (2 beds)
Stayed in Nov 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Nov 30, 2024
The room facilities are good, dry and wet are separated, the transparent windows have good light, the parking lot is large and there are plenty of parking spaces. The front desk manager Alan provided thoughtful service and helped to upgrade the room type. The stay was comfortable. I will choose this place again next time I come
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Radisson Hotel Suzhou and leaving a review. We are honored that you were deeply impressed by the service of Alan at the front desk of the hotel. We are happy to share your recognition with him. Your satisfaction is our driving force for progress. Thank you again for your comment and look forward to your next visit.
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Shixiaoxiaya
Standard Room (2 beds)
Stayed in Nov 2024
Business travelers
62 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The room is well-equipped, clean and hygienic. There are a lot of food nearby. The hotel is very new and equipped with charging stations, which is suitable for driving. The front desk service is enthusiastic and it is a pleasant stay.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for sharing your stay experience and feelings with us in your busy schedule. We are very happy that you recognize our service. Your recognition is the greatest motivation for our progress and our highest honor. We will continue to pursue better services with your affirmation. I wish you a happy life!
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Guest User
Standard Double Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The hotel environment is very good, the room is clean and spacious, and it is quiet and not noisy. Miss Lucy at the front desk is warm and thoughtful, and the check-in is fast. She answers questions patiently. She is beautiful and kind. It is a good stay experience. I will recommend it to friends. Five-star praise!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Radisson Hotel Suzhou and leaving a review. We are honored that you were deeply impressed by the service of Lucy, the front desk staff of the hotel. We are happy to share your recognition with her. Your satisfaction is our driving force for progress. Thank you again for your comment and look forward to your next visit.
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Guest User
Standard Double Room
Stayed in Oct 2024
Travel with friends
2 review
2.5/5
Posted on Oct 23, 2024
The sanitation is poor, and the cleaning is superficial. When I was resting on the bed, I actually saw a small umbrella shell hidden in the sofa leg.
The room is dimly lit. I wanted to use the computer for a while, but found that the desk lamp was broken.
Bad review!!!
A very bad stay experience, I feel it is not worth the price.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Radisson Suzhou Neway Hotel. We regret to know from your review that this experience did not meet your expectations. The hotel attaches great importance to your deficiencies and we have shared your suggestions with relevant department in order to improve. We apologize again for the inconvenience caused to you. Your valuable opinions encourage us to further improve service quality and provide guests with a perfect stay experience. We look forward to having the opportunity to provide you with better services in the near future.
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yoyo
Superior Room (2 beds)
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 4, 2024
I made an appointment with friends to play together. We temporarily checked into this hotel. It was better than expected. The hotel is very new and not in the downtown area. It is very quiet. The front desk also greeted us warmly. The check-in process was very smooth. Because we were traveling with a baby, we specially upgraded the parent-child room. It has complete children's products and a cartoon room with a tent. The children had a lot of fun playing. The breakfast was also very rich. It was a very good stay experience!
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Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您在百忙之中與我們分享您的入住體驗和感受,我們很高興您對我們服務和環境的認可,我們始終致力於對客人提供個性化專屬服務。您的認可是我們進步的最大動力,也是我們至高的榮幸,我們會帶着您的肯定,不斷追求更為優質的服務,祝您生活愉快!
Guest User
Superior Double Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
I booked a room temporarily during the National Day holiday. The hotel is very good, close to many attractions, and convenient for driving and parking. James Wu, who came to check in, provided very good service and was very considerate. He also provided breakfast. There is a gym on the first floor. It was a very pleasant experience.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Radisson Hotel Suzhou Neway and leaving a review. We are honored that the service of James Wu at the hotel front desk left a deep impression on you. We are happy to share your recognition with him. Your satisfaction is our driving force for moving forward. , thank you again for your comment and look forward to your next visit.