Suzhou Wugong Royal Banquet Hotel

Suzhou Wugong Royal Banquet Hotel Reviews

Suzhou Wugong Royal Banquet Hotel

No.259 Xinshi Road, Gusu District, Suzhou, Jiangsu, ChinaSee Hotel Details
Suzhou Wugong Royal Banquet Hotel
Suzhou Wugong Royal Banquet HotelSuzhou Wugong Royal Banquet HotelSuzhou Wugong Royal Banquet Hotel
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Guest Reviews

9.4/10
Outstanding
1635 review
Verified reviews
Location9.5
Amenities9.2
Service9.4
Cleanliness9.3
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All reviews(1635)
Positive reviews(1598)
Reviews with photos/video(563)
Large rooms(214)
Delicious breakfast(199)
Garden view(170)
Close to scenic area(146)
Friendly front desk staff(134)
Perfect for kids(60)
Great swimming pool(42)
Luxurious(16)
Negative reviews(37)
Karen
Elegant Queen Bed Room
Stayed in Mar 2025
Couple
6 review
7.0/10
Posted on Apr 19, 2025
The hotel is located in the old city. The nearest Metro station is approximately 7 mins walking distance away. The room itself is spacious, but there was a slight lingering cigarette smell despite I had requested for a non-smoking room. The water from the shower cubicle also slightly leaked out into the main toilet/bathroom area. The breakfast was good with a good spread of local Chinese breakfast items such as fried noodles, dimsum and rice porridge. Best thing about this hotel is that guests get free entry to the Panmen Gate and accompanying garden, which was beautiful especially in the spring when there are peach blossoms blooming.
Response from Property: Dear guests, hello! Thank you for choosing to stay in our hotel and leaving valuable comments. We attach great importance to your feedback and apologize for not fully meeting your expectations. Your comments will help us better improve the quality of service and the level of facilities. We will carefully summarize your feedback and further strengthen employee training, facility maintenance and service details, and strive to provide every guest with a better check-in experience. I hope to have the opportunity to serve you again in the future and bring you a more satisfactory experience. Thank you for your support and understanding. I wish you a happy life!
lopez go
Elegant Queen Bed Room
Stayed in Mar 2025
Family
22 review
10/10
Outstanding
Posted on May 25, 2025
Nice ambiance.. very clean and spacious room.. my family are very happy for the stay..
Response from Property: Hello! Thank you for your comments! We are glad that you can be satisfied with our service, because your recognition and love make us feel extremely satisfied and happy. It is our honor to bring you a comfortable and comfortable rest environment and provide warm service! We always take the comfort of guests as the first purpose of our service, and hope to leave you with the best stay experience. Looking forward to your next visit!
Guest User
Elegant Queen Bed Room
Stayed in Feb 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Mar 22, 2025
Our room is very spacious and clean with a balcony on the 4th floor. Hotel has a very big garden in the back that is connected with the Panmen gate scenic area: it was very impressive. Chinese beakfast was also very nice. We could see the Pagoda from our balcony.
Response from Property: Dear guest, hello! We are very happy to receive your evaluation. The hotel is honored and thank you for your praise and comments! The hotel is located in the ancient city of Suzhou, integrated with the 4A-level Panmen Scenic Area, with beautiful environment and many historical sites; and the surrounding historical landscapes are rich, including Canglang Pavilion, Pingjiang Road, Shantang Street, Tiger Hill, Humble Administrator's Garden, Guanqian Street and Shiquan Street. The room area is large, the breakfast variety is diverse, and there are many free scenes on the first floor of the hotel: leisure Su-style garden landscape, gym, swimming pool and Panmen attractions that can be entered for free with room cards, etc., with extremely high cost performance, providing you with a "real Jiangnan" stay experience.
Guest User
Elegant Queen Bed Room
Stayed in Feb 2025
Couple
5 review
10/10
Outstanding
Posted on Apr 8, 2025
Suzhou Wugong Hotel is located in the older part of the city and near Panman scenic park. We had a wonderful stay in this hotel. Room and dining services are outstanding. The hotel has a large traditional Chinese garden landscape which provides both beauty and tranquility. Having a cup of coffee in the hotel cafe is very relaxing. The breakfast has lots of food to offer. The lady at the noodle bar makes one of the best noodles I've tasted in Suzhou, surely not to miss.
Response from Property: Hello! Thank you for your comments! We are glad that you can be satisfied with our service, because your recognition and love make us feel extremely satisfied and happy. It is our honor to bring you a comfortable and comfortable rest environment and provide warm service! We always take the comfort of guests as the first purpose of our service, and hope to leave you with the best stay experience. Looking forward to your next visit!
Yohanna Gan
Guestroom - Garden-View (Double Bed)
Stayed in Feb 2025
Couple
2 review
7.5/10
Posted on Mar 10, 2025
Spacious room, a bit outdated furniture, standard breakfast. Hope they can enforce a better non smoking policy. So many hotel guests are smoking in the lobby area or outside the room in the hallway. They have to be stricter about this.
Response from Property: Dear valued guest,Thank you for your feedback on Wu Palace Imperial Banquet Hotel. We are deeply sorry for the unpleasant experience you had during your stay. We sincerely apologize to you. We will address each of the issues you raised. Your comments are the driving force for our improvement. We will continue to make progress and look forward to your next visit. Wishing you a pleasant life!Best regards
Xinru
Elegant Queen Bed Room
Stayed in Feb 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Apr 8, 2025
Beautiful hotel either great service! Highly recommended
Response from Property: Hello! Thank you for your comments! We are glad that you can be satisfied with our service, because your recognition and love make us feel extremely satisfied and happy. It is our honor to bring you a comfortable and comfortable rest environment and provide warm service! We always take the comfort of guests as the first purpose of our service, and hope to leave you with the best stay experience. Looking forward to your next visit!
Sam - Hangzhou
Elegant Twin Room
Stayed in Dec 2024
Family
5 review
10/10
Outstanding
Posted on Jan 22, 2025
It was an amazing adventure to Suzhou, and the hotel was great. Amazing costume service, stuff is so nice, so so polite and professional. We enjoyed the breakfast, you can find every type of food. The indoor swimming pool is nice, clean , warm water. The room was very clean. My mom and kids got upgraded double queen bad room and they really enjoyed it. Kids were really happy.
Response from Property: Dear guest, hello! Glad to receive your comments, the hotel is greatly honored, thank you for your praise and comments! The hotel is located in the ancient city of Suzhou, with the 4A Panmen scenic area integrated, beautiful environment, numerous historical sites; And the surrounding historical landscape is rich, there are Canglang Pavilion, Pingjiang Road, Shantang Street, Tiger Hill, Humble Administrator's Garden, Guanqian Street and Shiquan Street. The room area is large, breakfast variety, the first floor of the hotel has a number of free supply of scenes: leisure Soviet-style garden scenery, gym, swimming pool and free access to the Panmen scenic spots with room card, etc., the cost is very high, providing you with a "true Jiangnan" stay experience.
Guest User
Elegant Twin Room
Stayed in May 2025
Family
3 review
7.0/10
Posted on Jul 13, 2025
Hotel staff don’t speak English. Hotel is not near any eateries, it was kind of joined to Pan Pacific making Didi drop off position confusing at times. Service not that great either. There were 6 of us in the family, booked 3 rooms, one of us is vegetarian. Hotel doesn’t cater much for vegetarians. We had to go elsewhere to have dinner.
Response from Property: Dear guests, hello! Thank you very much for taking the time to provide us with valuable feedback. We are very sorry to learn that you are not satisfied with the service during your stay. We have recorded the problem of nearby restaurants you mentioned. For the situation of nearby restaurants, we will strengthen staff training to understand the surrounding area. We are well aware that the quality of room facilities, hygiene and services directly affects your check-in experience, and your feedback is crucial to our improvement work. We will strengthen daily maintenance and renewal, and strive to provide a more comfortable and better accommodation environment for every guest. Once again, I sincerely apologize to you and thank you for your understanding and support. If you are willing to visit again, we will do our best to provide you with better service. Looking forward to your next stay and wish you a happy life!
TravelFriend
Family Room
Stayed in Nov 2024
Traveling with friends
8 review
10/10
Outstanding
Posted on Dec 13, 2024
We got a nice free upgrade offered by the hotel to Deluxe Suite from our original Family Room due to the contractions going on. The room is amazing! It is very huge, even a bathtub jacuzzi. Breakfast was nice as well, but the staff is a little hostile, in my opinion. We went for the royal banquet, which was in the hotel for dinner. It was an interesting experience. Highly recommended to try. The hotel provides free access to the Panmen Scenic Area, which was a really nice place to visit. However, in our opinion, the hotel itself is already an attraction of its own.
Response from Property: Dear guest, hello! Glad to receive your comments, the hotel is greatly honored, thank you for your praise and comments! The hotel is located in the ancient city of Suzhou, with the 4A Panmen scenic area integrated, beautiful environment, numerous historical sites; And the surrounding historical landscape is rich, there are Canglang Pavilion, Pingjiang Road, Shantang Street, Tiger Hill, Humble Administrator's Garden, Guanqian Street and Shiquan Street. The room area is large, breakfast variety, the first floor of the hotel has a number of free supply of scenes: leisure Soviet-style garden scenery, gym, swimming pool and free access to the Panmen scenic spots with room card, etc., the cost is very high, providing you with a "true Jiangnan" stay experience.
NateTravel
Elegant Twin Room
Stayed in Oct 2024
Family
2 review
9.5/10
Amazing
Posted on Dec 2, 2024
Clean, soft and comfortable bed. My room was spacious and it has an amazing view from the balcony. Also, it comes with a pair of Pan Mun Park tickets, which was conveniently located next to the hotel. It has all the 5 stars facilities to enjoy while staying in this hotel.
Response from Property: Dear guest, hello! Glad to receive your comments, the hotel is greatly honored, thank you for your praise and comments! The hotel is located in the ancient city of Suzhou, with the 4A Panmen scenic area integrated, beautiful environment, numerous historical sites; And the surrounding historical landscape is rich, there are Canglang Pavilion, Pingjiang Road, Shantang Street, Tiger Hill, Humble Administrator's Garden, Guanqian Street and Shiquan Street. The room area is large, breakfast variety, the first floor of the hotel has a number of free supply of scenes: leisure Soviet-style garden scenery, gym, swimming pool and free access to the Panmen scenic spots with room card, etc., the cost is very high, providing you with a "true Jiangnan" stay experience.
Nicholas Mendonca Pinto
Elegant Queen Bed Room
Stayed in Oct 2024
Couple
4 review
9.0/10
Great
Posted on Jan 17, 2025
This is a very beautifull hotel both inside and out placed in a really good location only 5 minutes walk from the Metro. Backing on to the Panmen Scenic Area where our room included a free admission voucher, the scenic area is as equally stunning as the hotel itself. We were happy with the breakfast options although not outstanding there was enough selection to fill our stomachs for the morning adventure. The choice of restaurants in the area is quite small however the options are really very nice. On one of our quiet days we went for a long walk outside to the north west of the hotel and the area is extremely peacefull and clean that we found ourselves just enjoying the surroundings and being able to relax. I would highly recommend this hotel if you do not want to be in a high traffic area.
Response from Property: 尊敬的客人,您好! 很高興得到您的評價,酒店倍感榮幸,感謝您的讚美和意見!酒店位於蘇州古城區,與4A級盤門景區融為一體,環境優美,古蹟眾多;且周圍歷史景觀豐富,有滄浪亭、平江路、山塘街、虎丘、拙政園、觀前街以及十全街等。房間面積大,早餐種類多,酒店一樓還有多個免費供應的場景:休閑蘇式園林園景、冰吧、健身房、泳池和持房卡就能免費進入的盤門景點等,性價比極高,為您提供“真江南”的入住體驗。
TedW4304
Elegant Queen Bed Room
Stayed in Mar 2025
Family
5 review
10/10
Outstanding
Posted on Apr 24, 2025
We had a great stay at Wugong Royal Banquet Hotel in Suzhou. Rooms are spacious and clean. Nice big beds and pillows with right firmness. Breakfast is delicious and with good variety. Staff are friendly and helpful. The hotel is right next to a scenic area (free entry to the site with room cards) and it’s only a 5 minutes walk to the closest metro station. Overall we are quite happy with the hotel.
Response from Property: 尊敬的客人,您好! 很高興得到您的評價,酒店倍感榮幸,感謝您的讚美和意見!酒店位於蘇州古城區,與4A級盤門景區融為一體,環境優美,古蹟眾多;且周圍歷史景觀豐富,有滄浪亭、平江路、山塘街、虎丘、拙政園、觀前街以及十全街等。房間面積大,早餐種類多,酒店一樓還有多個免費供應的場景:休閑蘇式園林園景、健身房、泳池和持房卡就能免費進入的盤門景點等,性價比極高,為您提供“真江南”的入住體驗。
Art F.
Elegant Queen Bed Room
Stayed in Sep 2024
Couple
8 review
8.5/10
Very Good
Posted on Oct 29, 2024
First and foremost, this one of the most beautiful hotels I have ever visited. Every corner is decorated exquisitely, every detail taken with the utmost care. The location is acceptable, with a shopping mall with some restaurants at a 12 minute walk, where you can also take the metro, which is the recommended way of transport given the traffic in the city. However, if you want to DIDI into places, it is a bit far from major shopping centers and tourist attractions (30-45 minutes depending on traffic). But if you don't mind the brief walk to the metro then this is the perfect choice of beauty, comfort, and service. The rooms are spotlessly clean, great views from the balcony, good breakfast, and excellent service form staff.
6/8
Response from Property: Thank you very much for your evaluation, and we are glad that you are satisfied with our service, because your recognition and love make us feel extremely satisfied and happy. It is our honor to be able to bring you a comfortable and comfortable rest environment and provide warm service! We always take the comfort of the guest as the first purpose of our service, and hope to leave you with the best stay experience. We look forward to seeing you next time
JoeyJin
Elegant Queen Bed Room
Stayed in Sep 2024
Couple
1 review
9.5/10
Amazing
Posted on Oct 24, 2024
Overall is good for this hotel and there is an attraction at the back where it’s free entrance for hotel guests
Response from Property: Thank you very much for your evaluation, and we are glad that you are satisfied with our service, because your recognition and love make us feel extremely satisfied and happy. It is our honor to be able to bring you a comfortable and comfortable rest environment and provide warm service! We always take the comfort of the guest as the first purpose of our service, and hope to leave you with the best stay experience. We look forward to seeing you next time
Guest User
Elegant Queen Bed Room
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 16, 2025
Lovely hotel, would recommend, very nice location and lovely walks along the river in the parks. Breakfast was also good. Staff were helpful
Response from Property: 尊敬的客人,您好! 很高興得到您的評價,酒店倍感榮幸,感謝您的讚美和意見!酒店位於蘇州古城區,與4A級盤門景區融為一體,環境優美,古蹟眾多;且周圍歷史景觀豐富,有滄浪亭、平江路、山塘街、虎丘、拙政園、觀前街以及十全街等。房間面積大,早餐種類多,酒店一樓還有多個免費供應的場景:休閑蘇式園林園景、健身房、泳池和持房卡就能免費進入的盤門景點等,性價比極高,為您提供“真江南”的入住體驗。