Read genuine traveler ratings & reviews to find your perfect stay.
Posted onMay 24, 2026
Guest User
Doesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
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Price per night from:CAD 1,185
Posted onJun 10, 2025
Anonymous User
The lodge is clean with friendly staff. Water pressure is a little weak but overall it's a nice and comfortable stay.
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Price per night from:CAD 416
Posted onFeb 17, 2024
Yarden Jordi
The hotel is amazing!!! It’s little far away from the city, but is worth it! We really enjoyed! And we really recommend it.
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Price per night from:CAD 325
Posted onDec 19, 2025
Guest User
Really beautiful hotel. Very relaxing. Lots activities
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Price per night from:CAD 629
Posted onApr 19, 2026
Guest User
四星级水准,点赞。房间宽敞整洁。早饭好吃。Excellent stay with clean rooms, comfortable bed, friendly staff, smooth check-in, good breakfast, quiet environment, reliable WiFi, convenient location, great value, would gladly return again in future visits for sure.
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Price per night from:CAD 248
Posted onMar 10, 2025
马叔叔
Hotel location is excellent, very close to the train station. The front desk service was very good and it was very polite to help us store our luggage. The room was clean and the bathroom was fine, and the others were ideal.
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Price per night from:CAD 143
Posted onDec 15, 2023
Sham Latiff
This is a lovely hotel very near to the train station with lots of restaurants next to it. Its also very conveniently to go to the bus station up to the citadel. The hotel staff are very friendly and accommodating. They even helped us get a really good guide for our visit to the incan city. Highly recommended
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Price per night from:CAD 300
Posted onOct 4, 2023
Guest User
The hotel is near the train station. Turn right and then turn right for five minutes. It is 20 minutes by car from Machu Picchu Scenic Area. The hotel service is great. It is a pleasant surprise hotel. It is located at 2020 meters above sea level and between the highlands and the rainforest. It has a private botanical garden of 50 hectares. Among them, the most famous is the orchid garden, with as many as 372 varieties. The hotel has arranged various activities at all times, and has a plant expert who took me to watch various orchids and how to make tea with plants. At the same time, I was fortunate to see the Peruvian national bird moving crown umbrella bird. The only regret is that the check-out time is 10 am.
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Price per night from:CAD 580
Posted onMay 26, 2025
Guest User
If I compare a hotel for $160 a night, I might choose this one.
Good value for money, go out and turn right on Yanshan Road to the end to the central square. Everything is very convenient
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Price per night from:CAD 69
Posted onMar 29, 2024
Guest User
The location is very good, there is free lunch or dinner, very good, the room facilities are general, but it is estimated that it is already a very good presence in the local area, overall, it is still very good.
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Price per night from:CAD 294