Spa Hotels in Zhongwei

"Facilities: The air conditioning in the room sometimes made a creaking noise, which disturbed my sleep. It wasn't constant, but it made for an unsettling night. The toilet seat was loose and wobbled when I sat on it. Also, the curtains let in light. Since I already had trouble sleeping at night, I wanted to sleep in a bit in the morning, but the light was already streaming into the room. So, I had a restless night and woke up early. Service: I had dinner at the Western restaurant in the evening. I ordered a steak, and they didn't ask me how I wanted it cooked. I had to proactively ask them if the steak had been prepared yet and suggested that they should ask about the doneness. Overall, my impression of this hotel is that the staff genuinely tries their best and wants to provide good service. However, the general training and management are clearly lacking and don't meet high standards. There's a big gap in terms of the overall hotel experience. While the decor and renovation are eye-catching, the service, on the whole, is deficient. During the entire service experience, one waitress in the Western restaurant, Ms. Meng, was very perceptive. When she realized I had issues with their service, she immediately came over and did her best to make amends. This truly stood out to me. The hotel staff indeed made a great effort to rectify the issues, which is commendable! However, I hope their overall service quality improves in the future to match the price point of this establishment."