Southampton City Centre Reviews

Very clean and tidy room and lobby. Nice staff at reception.

It was a really nice hotel and great service. Really appreciated it there

Didn’t like the reception area.

The room is a bit old and the hygiene is average. It is convenient to check in because we booked in advance. The location is close to the main street and student apartments. The hotel has free parking at night. The hotel provides breakfast, but we didn't use it as we had an early flight, so no comment.

The room and bathroom are large, with complete facilities such as hairdryer and electric kettle. The guest room has a large bed and a single bed. The windows can be opened. The air conditioning and wifi are good. The room is very comfortable. It is a 5-minute walk from the city center and a 15-minute walk from the train station. It is close to the East Garden.

The room is very clean, and the front desk staff is very enthusiastic. They greet people with smiles when communicating and answer questions patiently. The room is not very big, about 10 square meters. It is equipped with an electric kettle, rolling paper, coffee and sugar. wait. All in all, I was very satisfied with my stay.

There are countless ticks inside. The room is damp and the facilities in the room are old.

The room is large and the location is very good. It's safe to swipe your card to go upstairs! The equipment is very complete and the experience is very good

Environment: General Service: the service attitude is very good Hygiene: general, room equipment is old

satisfy. Excellent service. If there is a chance, I will live again.

The hotel is okay, it's convenient to go anywhere!

This is our go to hotel when cruising from Southampton. A short taxi ride from the train station, easy and quick check in, and helpful staff on reception. The room was spotlessly clean and toasty warm on the coldest night of the year so far. Tea and coffee in the room, more available in reception. We took advantage of the meal deal which is good value for money, £26.99 for evening meal and full breakfast. Great choice for vegetarians at the breakfast buffet and we were well looked after by the lovely Kasia. Great coffee too. Thanks to all staff at Premiers Southampton City Centre.

We regularly stay at Premier Inn's and this one has many positives, but we would look for alternatives in this area in the future. Positive points - the staff were excellent, very friendly and helpful and good advice on local taxi's. The room was fine and the bed comfy. The location is great for Southampton city centre, shops and restaurants. Downside - The air-con didn't work in the room but to be fair a heater and fan was provided. The worst part was all the litter outside where we saw rats and birds making it worse. I must stress this litter was near bins from the apartments next door, not the Premier Inn direct, but next to the hotel car park.

I wouldn’t bother going to this hotel if you have a car. We were told by the staff that we could come and go as we please from the car park and then pay when we leave. This is exactly what we did. But after leaving we had a fine sent to us in a rather threatening letter which stated we did not pay. Despite us sending bank statement evidence this was not good enough for them. We were therefore served with a £57 fine for something we paid for. I think this is unacceptable and the worst part is that the premier inn don’t want to know. They either don’t pick up the phone or just say that it’s a separate organisation that deals with the parking. I think this is poor from premier inn and shame on you for not looking after your customers. I know exactly what happened. We left the hotel one day and then came back after 12am. This has caused their system to say we haven’t paid. I shouldn’t have to deal with this hotels poor system and perhaps you should be making this clear to your customers.