Southampton City Centre Reviews

Everything was great accept. I had paid for the room in advance. When the clerk asked for my card I thought he was checking my card matched the card on record. He proceed to chard me for the room again £78. Said there was outstanding balance. After taking the money I said excuse it had been paid. He then said s sorry I’ll issue a refund. But this has caused me issue I was only in Southampton 1 day and I only had 90£ to spend after he done this I only had 10 £ left he then tried to take more money for the second room. I had to borrow money and now I have e to wait 5-7 days to get the refund. The next day. My flight was delayed. And although taking my money. He the same many wouldn’t let me have a late check out end. Though there we rooms

Very clean and tidy room and lobby. Nice staff at reception.

It was a really nice hotel and great service. Really appreciated it there

Didn’t like the reception area.

The room is a bit old and the hygiene is average. It is convenient to check in because we booked in advance. The location is close to the main street and student apartments. The hotel has free parking at night. The hotel provides breakfast, but we didn't use it as we had an early flight, so no comment.

The room and bathroom are large, with complete facilities such as hairdryer and electric kettle. The guest room has a large bed and a single bed. The windows can be opened. The air conditioning and wifi are good. The room is very comfortable. It is a 5-minute walk from the city center and a 15-minute walk from the train station. It is close to the East Garden.

The room is very clean, and the front desk staff is very enthusiastic. They greet people with smiles when communicating and answer questions patiently. The room is not very big, about 10 square meters. It is equipped with an electric kettle, rolling paper, coffee and sugar. wait. All in all, I was very satisfied with my stay.

There are countless ticks inside. The room is damp and the facilities in the room are old.

The room is large and the location is very good. It's safe to swipe your card to go upstairs! The equipment is very complete and the experience is very good

Environment: General Service: the service attitude is very good Hygiene: general, room equipment is old

satisfy. Excellent service. If there is a chance, I will live again.

The hotel is okay, it's convenient to go anywhere!

別住，快跑。沒有空調！！！！！！畢業高峯期在各家酒店滿房狀態選擇了這家酒店。管理非常不利，説好禁煙房，給我們安排到**房。一屋子**味，酒店員工也承認了，可能當時清潔的工作人員是知情的但沒有選擇告訴前台工作人員，衹開了風扇祛味，結果後面我們跟員工後反映就是拿了祛味噴霧讓我們住下，不能換房，讓我們自行解決。我們不得已在外面坐了一晚上因為到處無房！！！！！

Awful night, hot and noisy. The air con was off resulting in stifling heat, the small fan was hopeless, opening the window meant sleep was badly disrupted by frequent passing trains. The lovely staff were clearly uncomfortable. The lobby had no room for everyone to use the automated check out. It was horrible. We will not return.