Anggerik Garden Hotel - AG Hotel Reviews

Response from Property: Dear Eileen, Thank you for highlighting the comfy mattress, cleanliness, and smart TV! We're glad you had a quality rest with us. 🌟Best Regards, Mona.

Response from Property: Dear AuTerence,Thank you for your review! We're glad you found our hotel clean, comfortable, and conveniently located. We look forward to welcoming you again! 😊Best Regards, Mona

Response from Property: Thank you so much for the kind words! We're happy you noticed the improvement in cleanliness and enjoyed the convenient location, water machine, and lobby refreshments. Looking forward to welcoming you again soon! 😊Best Regards, Mona.

Response from Property: Dear Zakipaloh, Thank you for the lovely feedback! We're so pleased to hear that you found our hotel clean and enjoyed the location. The water pressure is always an important detail, so we're happy it met your expectations. We look forward to welcoming you again! Best Regards, Luna

Response from Property: Dear Erul, thank you for sharing your feedback. Late check-in is hassle-free with our 24/7 reception service. The receipt reflects our pay0ut rate (payment after commission), as our system only displays the pay0ut rate. The standard weekend w4lk-in rate for that room type is RM90.We genuinely regret any concerns about the cleanliness of the bedsheets and floor. Your feedback is invaluable for our continuous improvement. During your stay, please feel free to reach out, and we'll promptly address any concerns.Your comfort is our utmost priority, and we eagerly anticipate the opportunity to enhance your future stays. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience.Regards, Luna.

Response from Property: Dear Lene, Thank you for your review! We’re glad you found our hotel affordable and suitable for your business visit. We hope to host you again in the future! Best Regards, Luna

Response from Property: Dear guest, thank you for choosing to stay with us again! We’re thrilled to hear everything went smoothly and that we met your expectations. Looking forward to welcoming you back for your next visit! Best Regards, Luna

Response from Property: Dear Pathmarajah, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during check-in. We understand how frustrating the unexpected power outage must have been. Although it lasted only about half an hour, we regret the impact it had on your arrival.Since you informed us that you would check in later, we reserved the room as planned. Had a cancellation request been made at check-in, we would have gladly accommodated it. Unfortunately, the power returned just minutes after you left, and by the time we received your cancellation request email from the platform, it was already midnight. As the room had already been reserved for you, we were unable to accept the cancellation request at that time.To make amends, our team offered a redemption option within one month of your stay. While the redemption period has since passed, we hope this clarifies our policy and commitment to making things right when possible. We truly appreciate your understanding, and we’ll continue working to improve for all of our valued guests. Lastly, we wish you a fantastic new year, filled with happiness and success! Best Regards, Luna.

Response from Property: Dear Zeiss, Thank you! We're thrilled to hear you'll be coming back for your next trip. Glad the location was easy to find. We look forward to hosting you again!Regards, Luna

Response from Property: Dear, Thanks for the kind words! Delighted you enjoyed our front desk service. We aim to make your stay worthwhile and look forward to hosting you again!Regards, Luna.

Response from Property: Dear Eric, Thank you for your feedback! We're glad to hear everything else was fine for you. We apologize for the weird smell and appreciate your understanding. We'll address this issue to ensure a more pleasant experience in the future. We hope to welcome you back soon!Regards, Luna

Response from Property: Hi dear, sorry for your experience.We have taken steps to ensure that all pillows in our hotel rooms are regularly inspected and replaced when necessary. It is our fault that we failed to notice the smell of the pillow while changing the pillow case. Thank you for bringing it to our attention. As for the stain on the bedsheet, it is a permanent stain that cannot be washed away. But we will continue to look for other methods to remove it.Once again we apologize.🙏🏻A small advice: Feel free to inform the receptionist of any problems you are experiencing. They are always available to help u~TQ💓

Response from Property: Dear Teoh,We're delighted to hear your girlfriend's family had a great stay! We appreciate your positive feedback and eagerly await the opportunity to welcome them back. Thank you for choosing us!Regards, Luna

Response from Property: Dear guest, Thank you so much for your kind words! We're thrilled to hear that you had a good experience with us. Your feedback means a lot, and we look forward to welcoming you again soon! 😊 Best Regards, Luna