Fragrance Hotel - Classic Reviews

Response from Property: Dear Guest,Thank you for your positive review. We strive to make each stay as comfortable and affordable for all our guests and we are happy to learn that we had met your expectations. We hope to see you again on your next visit to Singapore!Warm Regards,RolandGuest Experience Executive

Response from Property: Dear Jianxi,Thank you for sharing your positive stay experience. As one of the most densely populated cities in the world, land is scarce here and hence, most budget accommodation properties do not offer large rooms. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. We hope to have the pleasure of inviting you through our doors again.Warm Regards,RolandGuest Experience Executive

Response from Property: Dear Guest,Thank you for choosing to stay with us. As Singapore is pretty small, all buildings (including hotels across our city) are affected by the land constraint, which results in generally more compact configuration of hotel rooms, especially those in the budget range. With our highly competitive room rates, you can only comparatively find a pod hotel or hostel with shared bathrooms at similar price. Our shower heater is configured to provide unlimited hot water and our maintenance team will look into your feedback. We hope to be of service to you again.Warm Regards,RolandGuest Experience Executive

Response from Property: Dear Max,Thank you for highlighting that we are a perfect budget accommodation.We are delighted to learn that you had enjoyed your stay with us, in particular from the clean and comfortable room and the great service provided by our staff.As Singapore is pretty small, toilet and bathroom which comes in a combined set up is common for a budget tiered hotel. Nonetheless, our bathroom is fully functional with all the necessary features. We do recommend adjusting the water flow to a lower setting during use to avoid flooding in the bathroom area.We look forward to welcoming you back for another great stay with us!Warm regards,JanetGuest Experience Executive

Response from Property: Dear Baylea,The Hotel Team is delighted to learn of your wonderful stay experience with us, from our hotel's convenient location to our amazing hospitality and housekeeping team. Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all. We would love to have the opportunity to welcome you back again!Warm Regards,RolandGuest Experience Executive

Response from Property: Dear Guest,Thank you for sharing your fantastic stay with us.Our hotel is located a 14 walk to Novena MRT station and buses 130, 131, 145 and 186 located at the nearby bus stop will connect you to the MRT network which in turn allow you to travel to the popular tourist attractions easily.We are happy that our hotel team had taken great care of you during your stay and we look forward to your next stay with us.Warm regards,JanetGuest Experience Executive

Response from Property: Dear Apisit,We are pleased that you appreciated our affordable room rates, accessible location with bus stop nearby with easy access to the city center and popular attractions. We are sorry for the noise disturbance. Please inform our Front Desk so that our helpful colleagues can have the opportunity to inspect and rectify, or move you to a different room to ensure that your stay with us remains pleasant. We look forward to you staying with us again.Warm regards,JanetGuest Experience Executive

Response from Property: Dear Guest,Thank you for choosing us as your layover accommodation.Cleanliness is a top priority for our hotel and we regret that we did not meet your expectations. Our hotel maintains a regular and stringent routine of housekeeping management and the rooms are inspected before assigning them to our guests. Nonetheless, we will step up inspections to improve our guest’s stay experience. We hope to have the opportunity to welcome you back again.Warm regards,JanetGuest Experience Executive

Response from Property: Dear Guest,The Hotel Team is delighted to receive your awesome review rating! We are delighted to learn that you had enjoyed your stay with our clean room and the great service provided by our staff. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

Response from Property: Dear Guest,Thank you for choosing us and giving us a perfect score. We are delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we are thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.Warm regards,JanetGuest Experience Executive

Response from Property: Dear Mariah,It is a pleasure to hear that you had the perfect stay, with the convenient location with the bus stop right at the doorstep meeting your needs as a traveller. We value your patronage and we are delighted that Fragrance Hotel - Classic is definitely will be your place to stay when you visit Singapore again.Warm Regards,JanetGuest Experience Executive