Sapa Hotels with Airport Shuttle

"It is unfortuate we are having to write a negative review because we were really looking forward to our stay. Our room was beautiful and the check in process was smooth and staff were extremely friendly. Breakfast was a really good selection. However we booked this stay due to the spa facilities and we were extremely let down. On the first day we arrived late afternoon and went straight to the spa for a massage which was lovely and staff attentive. However the spa itself was unclean, there was a strong sewage smell and the changing room were dirty with wet towels everywhere, overflowing showers and general rubbish around. On the second day we headed up to use the gym and spa however the heated pool was broken, the sauna doors had been left open so no heat, the herbal pools had to amenities or plugs to fill the baths with. There was a queue of day guests getting refunds so we asked the manager if it was possible we could be compensated as we booked based on the spa facilities and both days hadn't been the best experiences. She told us no as we were not paying customers to the spa (even though we paid to stay two nights), she told us if she refunded us she would have to take wages from the staff or give up her wage. She said the spa was free so there was nothing to refund. We asked for a complaints email but she told us no as she feared for her job. She instead sent a fruit platter of three oranges and two apples to our room. This was unfortunate as the main reason we stayed here was for the spa use."

"Friendly and helpful hotel staff to assist us when we faced some issue there. Just walk a minute reach the cable station (Sun Plaza), night market and Sapa presentation stage. If you like massage, just walk along the hotel, many massage shop can be selected. But, need bargain the service price. You may enjoy the delicious dish like salmon hotpot, pumpkin chicken soup restaurant just nearby the hotel. And, the hotel breakfast also variety of dish served."

"My stay at BB Sapa Hotel exceeded all expectations. The combination of a prime location, comfortable accommodations, top-notch amenities, and outstanding service made it a perfect choice for my trip to Sapa. I would highly recommend this hotel to anyone looking for a memorable and enjoyable stay in this beautiful part of Vietnam. Thank you, BB Sapa Hotel, for a fantastic experience. I look forward to returning on my next visit to Sapa!"

"I recently had the pleasure of staying at Eco Palms Hotel, and I have to say, it was an experience that exceeded all my expectations. From the moment I arrived to the moment I checked out, the service and hospitality I received were nothing short of outstanding. This hotel truly stands out for its attention to detail, warm staff, and commitment to sustainability, making it an ideal choice for travelers seeking both comfort and eco-consciousness. Location and Ambience Eco Palms Hotel is perfectly situated in a serene and picturesque location, offering guests both peace and easy access to local attractions. The surroundings are lush and green, adding to the tranquil atmosphere. As a nature lover, I was particularly impressed by the hotel’s dedication to maintaining the natural environment. The hotel features a mix of modern design and eco-friendly elements, creating an inviting space that feels both luxurious and connected to nature. Upon entering, I was immediately struck by the welcoming ambiance. The lobby is spacious, with large windows that let in plenty of natural light, and the decor features a blend of natural materials, like wood and stone, giving the entire space an organic, earthy feel. This was a small touch that really reinforced the hotel’s commitment to sustainability while still feeling like a luxurious retreat. Service and Hospitality The real standout at Eco Palms Hotel, however, is the level of service provided by the staff. From the moment I checked in, I was made to feel like a VIP. The front desk staff greeted me with a warm smile and provided a quick, seamless check-in process. Throughout my stay, every single member of the team went out of their way to make sure I felt comfortable and well taken care of. A particularly memorable moment was when the concierge staff took the time to provide personalized recommendations for activities in the area. Not only did they suggest some great local tours and restaurants, but they also took care to highlight the more sustainable options available, which I truly appreciated. Their genuine enthusiasm for both their community and the environment shone through in every interaction. I also have to mention the housekeeping team, who made sure my room was always immaculate. The attention to detail was incredible – the linens were fresh, the amenities were top-notch, and it was clear that the staff took great pride in their work. Dining Experience Another highlight of my stay was the dining experience at Eco Palms Hotel. The restaurant on-site offers a variety of delicious, locally-sourced dishes, many of which are organic and made with ingredients from nearby farms. The staff in the restaurant was equally attentive, and the food was simply divine. I particularly enjoyed the fresh, seasonal salads and the sustainably caught fish, both of which were prepared to perfection. The restaurant itself had a cozy yet sophisticated vibe, which made dining a real pleasure. Sustainable Practices As someone who values sustainability, I was impressed by the hotel’s commitment to eco-friendly practices. The use of solar power, water conservation methods, and waste-reduction initiatives are integrated into the hotel’s daily operations. This is not just a place that claims to be eco-friendly; the hotel truly walks the talk, which made my stay even more rewarding. Conclusion Eco Palms Hotel offers an exceptional blend of luxury, sustainability, and service that made my stay memorable in every way. Whether you're a traveler seeking relaxation, adventure, or a more eco-conscious stay, this hotel ticks all the boxes. I’ll definitely be returning and highly recommend it to anyone looking for a top-tier experience with a personal touch. The great service and hospitality made me feel like I was a part of their family, and that is something truly special."

"Wonderful Stay at Fansipan Hotel in Sapa We recently spent two nights and three days at Fansipan Hotel in Sapa, and it was a fantastic experience. From the moment we arrived, the staff welcomed us warmly and provided excellent service throughout our stay. The rooms were clean, comfortable, and well-equipped, offering breathtaking views of the mountains. The cozy atmosphere made our stay relaxing after long days of exploring Sapa’s beautiful landscapes. The hotel’s location was also convenient, making it easy to visit nearby attractions. Breakfast was delicious, with a variety of options to start the day. The staff was always attentive and ready to assist with any requests, from travel arrangements to recommendations for local sights. Overall, Fansipan Hotel provided a comfortable and enjoyable stay, and we highly recommend it to anyone visiting Sapa. We would definitely stay here again!"

"We had a great time in Alaina Hotel & Spa. The staffs are very accommodating, polite and friendly. The hospitality is truly amazing. Great location and view of the mountain and monorail from our balcony. We will definitely come back and recommend this hotel to our friends and relatives. One of the best hotel in SaPa."

"Beautiful hotel - service leaves room for improvement We arrived early and let the hotel know about 10 days prior that we will be arriving at 4am. I called the front desk who asked me to walk about 50m but wasn’t clear about the direction. After 30 mins he sent a buggy to pick us up. A common theme is that some staff don’t communicate if they don’t know something or are unable to help. They just nod and it’s really difficult to discern whether they’re going to do anything or not. Just let me know you don’t know or can’t help - even in Vietnamese! At least I can translate it myself. After 3 hours of waiting in the freezing lobby, Lala explained the process and gave us clarity on next steps. She was kind enough to upgrade as it was my birthday and it was slow season, which I appreciated. Lala is a gem - she came by and everything was really smooth after that. She was cheerful and clear in her communication. She gave useful recommendations and she was clear in what she could and could not do. She was really great and we appreciated her help greatly. Overall a good, clean hotel - a bit far from the town but that’s a good thing. Facilities are good and plenty - you probably don’t even need to go to the town area. Most of the staff except for a handful are quite difficult to interact with due to their refusal to give bad news or say they don’t know something."

"Walking distance (15 minutes) from Sapa bus station, and the hotel is very close to the monorail for Fansipan. It is located on a small incline walk up though, so might not recommend for elderly travellers. Amenities and cleanliness good. They also have a hose outside the hotel for cleaning of shoes after trekking 😅 quiet surroundings so sleep was good. Toilets are clean (no bathtub). Breakfast was okay, nothing to shout about, pancakes were decent. All in all a comfortable stay!"

"The location was really good, close to everything and the town without being to close to the noise etc (Just need walk up the hill) The service and the staff was super nice, happyful and kind. The massage there was also very good and same price as outside. The room was very big, air con had heat and cool, Very happy I choose this places"

"location - About 4-5 minutes walk from Sapa Station - About 2-3 minutes away from Sapa Cathedral - Come out of the entrance and go up the stairs on the right to enter Ham Rong Mountain. - Turn left at the entrance and go down the stairs to Sapa Station or Cat Cat Village. (ATMs that accept Travel Wallet, Kong Cafe, and supermarkets are also located here) - It is about a 10-minute walk to Sapa Lake. - Overall, it is in a good location in Sapa in terms of travel. (Good location for going anywhere, including Fansipan, Cat Cat Village, and the cathedral) facility - There is a terrace so the view is nice. - The shower room is a bit narrow, the water pressure is good, but the water drains a little poorly. - It is very nice to have a bidet installed. - The amenities are good and the dryer has strong wind and the installation location is good. - There is no inconvenience in charging as there is a power *****. - It's pretty clean and I didn't particularly see any bugs. - Air conditioning and heating were installed and operated without problem. service - Breakfast seems to have about 12 to 15 menus (buffet style), and about 10 menus can be ordered. - Breakfast is quite delicious, and I usually eat a lot of omelettes, but they are delicious. - The staff speaks good English and is very friendly. Although it is a bit pricey, traveling/touring in Sapa does not take a lot of time, so it is recommended to choose a decent hotel itself. Overall, it wasn't a luxury hotel, but it was an accommodation that didn't have any inconveniences. In particular, the location was very convenient because you could walk to everything around this area unless you were going for ethnic trekking. (Generally, most restaurants frequented by Koreans are located around here)"