2-chome-2-22 Tankaku, Shingu City, Wakayama Prefecture, 647-0081, JapanView Hotel Details
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Hotel Newpalace Guest Reviews
4.5/5
Great
113 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(113)
Positive reviews(111)
Reviews with photos/video(36)
Awesome rooms(43)
Near shopping area(27)
Clean and tidy(23)
Convenient for shopping(23)
Large rooms(22)
Great value for money(13)
Delicious breakfast(8)
Easy to get around(7)
Negative reviews(2)
Cherry
Double Room-Non-Smoking
Stayed in Nov 2024
Couples
1 review
2.7/5
Posted on Jan 3, 2025
Water pressure was too low. No water out/very little when shower
Response from Property: Thank you for using Hotel New Palace.Thank you very much.We apologize for the inconvenience caused by the water pressure in the shower.We will continue to improve this content in the future.
Lmeng
Twin Room-Non-Smoking
Stayed in May 2024
Couples
11 review
4.7/5
Amazing
Posted on Jun 18, 2024
Just a short 5min walk from the station… a nice supermarket just behind the hotel …
Response from Property: Thank you very much for using Hotel New Palace as a base for your trip.Also, please stop by when you are nearby.
Guest User
Twin Room-Non-Smoking
Stayed in Nov 2023
Travel with friends
20 review
4.2/5
Very Good
Posted on Jan 9, 2024
Room was big and we had a table and chairs to sit around to have snacks
Response from Property: Thank you very much for using Hotel New Palace.In order to continue to satisfy our customers,All the staff will do their best.
Anonymous User
Twin Room-Non-Smoking
Stayed in Jun 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jul 15, 2023
Noddle at night plus ice bar are very nice
Response from Property: Thank you for using Hotel New Palace this time.Thank you very much.We will continue to strive to improve our services.Hotel New Palace
Guest User
Twin Room-Non-Smoking
Stayed in Jul 2022
Family
4 review
3.2/5
Posted on Aug 17, 2022
Location was about 7 minutes walk from the Shingu railway station. Safety was good , as each floor is accessible only based on your room number. The twin rooms were also spacious. The coin laundry was on second floor and was very convenient.
The bathroom had a weird smell. Maybe , it was due to some recycled water being used in the closet . Or it could be due to the old cleaning clothes. The toiletries were also not refilled daily. You have to take the toiletries by yourself from the hotel reception.
The buffet breakfast was good as it also had some local cuisine items in addition to western food items. But breakfast timings is only till 9 am, which is inadequate if you are traveling with kids
Response from Property: Thank you for using Hotel New Palace this time.Thank you very much.Regarding amenities, due to recent changes in laws, toothbrushes can no longer be placed in the room.We ask that you bring your food from the shelf in front of the front desk.Thank you very much.
東涌熊本熊
Single Room - Non-smoking
Stayed in Feb 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Mar 21, 2024
looks old
It takes less than 10 minutes to walk to the nearby station
Just outside the hotel is Shingu Castle Ruins Park
In another 10 minutes, you will reach Hayatama Taisha Shrine.
Then 10 minutes later you will reach Kamikura Shrine.
There is a bus from the station to Hongu Taisha Shrine
Very convenient
There is a supermarket behind on the 2nd floor which is very cheap.
There are izakayas and sushi restaurants nearby so you don’t have to worry about dinner.
The lobby is on the third floor and has a large bath and massage chairs.
After visiting the major world heritage sites, you can relax and
The room is very large
Overall good
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Hotel New Palace. Thank you for your compliments on the location and facilities. Thank you for your continued support of New Palace Hotel.
Guest User
Twin Room-Non-Smoking
Stayed in Dec 2023
Family
4 review
5.0/5
Outstanding
Posted on Jan 26, 2024
Shingu City is a very small city. You can walk around the city in an hour. There are not many people on the road. But the hotel is very clean and comfortable, and the breakfast variety is quite rich. You can also make your own eggs. The hotel also has free tenderness ♨️, which is very comfortable. The twin room is a little bigger than that of a big city.
I went to Nachi Mountain, and Hayatama Taisha is near the hotel. The Castle Ruins Park is 5 minutes away from the hotel. It is also worth going. It should be beautiful in spring, with ancient wisteria. Looking from the ruins of the castle above, and walking to the waterside on the path, it is also beautiful in winter, with black eagles circling in the sky.
Original TextTranslated by Google
Response from Property: Thank you very much for using New Palace Hotel. Thank you for your compliment. Also, thank you for your valuable feedback. We look forward to seeing you again soon. Thank you for taking time out of your busy schedule to post.
Shanyu
Twin Room-Non-Smoking
Stayed in Oct 2023
Couples
52 review
3.5/5
Posted on Nov 28, 2023
Ordinary business hotel, average, but there are not many hotels to choose from in Shingu, this one is OK, a short walk from the station, and it is convenient for eating and shopping nearby
Original TextTranslated by Google
Response from Property: Thank you very much for staying at the New Palace Hotel. All our staff will continue to work hard to satisfy our customers.
Sherrydepingzi
Double Room-Non-Smoking
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on May 9, 2024
The hotel is only a few minutes' walk from Shingu Station. After exiting the station, just walk along the green trail. It is not far from Hayatama Taisha Shrine and Shingu Castle Ruins. It is a general business hotel with a reception on the third floor and a large bath. The room is not small, but it is a bit difficult to fit if you have large luggage. There is a large supermarket near the hotel that is open until late, which is convenient for supplies.
Original TextTranslated by Google
Response from Property: Thank you for staying at our hotel. Thank you very much for the compliment. Thank you for taking time out of your busy schedule to post.
Maliliansuo
Double Room
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Shingu Town is deserted at night. This hotel should be the first choice in Shingu. It takes about 6-10 minutes to walk from the station to the hotel. There is a large shopping mall behind the hotel. The first floor is a bookstore and sells notebooks. There is an udon noodle restaurant opened by an old lady not far away. It is like a restaurant in Japanese dramas. There are many photos on the wall, which is very warm. The hotel room is clean and the breakfast is good. It is a very pleasant accommodation experience.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel. All staff are delighted to receive compliments in the rooms. Thank you for taking time out of your busy schedule to post.
jason_tseng
Single Room - Non-smoking
Stayed in Aug 2023
Solo travelers
7 review
4.0/5
Very Good
Posted on Nov 14, 2023
1. Location: 4 stars. It's a little far from the JR station, about a 10-minute walk, not very far, but Shingu is a small city, and there's basically nothing to do here at night, but this is not the hotel's problem.
2. Price: 3 stars. The average single room is 364 yuan per night, which is quite expensive compared to Kanazawa, where I just went. But Japanese hotels seem to have this characteristic, the bigger the city, the cheaper it is.
3. Room size: 5 stars. It's super big. In addition to the desk connected to the TV cabinet, there is also a round table. The area should be twice that of Kanazawa Hotel, very spacious.
4. Cleanliness: 4 stars. It's quite clean.
5. Service: 4 stars. The service is OK, nothing to complain about.
6. Hot spring: 3 stars. This is not a hot spring, but a bathhouse, which is what we commonly call boiler water, but the environment is OK.
Overall evaluation: 4 stars. The room is really super big, and the location is OK. There are limited accommodation options in a small city like Shingu, so it's also a good choice.
Original TextTranslated by Google
Response from Property: Thank you for using the New Palace Hotel.
Thank you very much.
We would also like to thank you again for your valuable feedback.
We will continue to work hard to improve our services.
Guest User
Single Room - Non-smoking
Stayed in Aug 2023
Travel with friends
18 review
4.0/5
Very Good
Posted on Oct 2, 2023
It is the largest hotel in Shingu. The rooms are spacious and clean. The hotel has a large bath, but it is not a hot spring. But it doesn't matter. It is nice to soak in it. The only problem is that Shingu is too rural. It is difficult to find food. I don't recommend traveling to this place.
Original TextTranslated by Google
Response from Property: Thank you for using the New Palace Hotel.
Thank you very much.
In order to continue to provide a comfortable experience for our customers,
we will do our best to improve our services.
coolwalkman
Twin Room-Non-Smoking
Stayed in Aug 2023
Couples
13 review
5.0/5
Outstanding
Posted on Sep 30, 2023
A very cost-effective hotel.
Close to the station, relatively large rooms, convenient to various attractions.
Original TextTranslated by Google
Response from Property: Thank you for using the New Palace Hotel.
Thank you very much.
We will continue to work hard to improve our service.
lucy119
Single Room - Non-smoking
Stayed in Aug 2023
Solo travelers
20 review
4.7/5
Amazing
Posted on Sep 22, 2023
A very clean business hotel. The front desk is on the third floor of a building. I was a little confused when I first came here. In fact, it is easy to find it by following the navigation (the attached picture was taken from the first floor of the hotel). It is only seven or eight minutes away from Shingu Station. There is a small bento stall on the road from the hotel to Shingu Station within walking distance. The bento sold is very fresh and it is worth buying and tasting!
There is a large public bath on the third floor of the hotel that you can use for free, which is great!
Original TextTranslated by Google
Response from Property: Thank you for using New Palace Hotel. Thank you so much. We also appreciate your valuable feedback. thanks again. In order to continue to provide our customers with a comfortable experience, we will do our best to improve our services.
Yuen Ling Lillian
Double Room-Non-Smoking
Stayed in Feb 2024
Family
3 review
3.7/5
Posted on Mar 18, 2024
The location of the hotel is quite convenient. You will see a convenience store on the left after exiting the station. Opposite the main entrance of the convenience store is the shopping street. There is a green painted route underground. Along the road, the hotel is on the left. There is a large supermarket behind the hotel with a complete range of clothes and food. The upper floor is a parking lot, which is easy to find. The tourist attractions in Shingu City are close and can be reached on foot. Although the hotel is in a shopping street, there are not many shops and only three or two restaurants. They only open the evening market. I stayed for two nights. I bought dinner in the supermarket and returned to the hotel. Fortunately, there are microwaves on each floor. The hotel has a large bathhouse, which is very comfortable. Maybe there is a free massage chair, which is very considerate. The breakfast is ordinary, but overall I am satisfied.
Original TextTranslated by Google
Response from Property: 非常感謝您入住我們的酒店。所有工作人員都很高興在房間裏接受讚美。感謝您一直以來對新皇宮酒店的支持。感謝您在百忙之中抽出時間發帖。