2-chome-2-22 Tankaku, Shingu City, Wakayama Prefecture, 647-0081, JapanSee Hotel Details
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1 night
Guest Reviews
9.1/10
Great
164 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.0
Amenities9.0
Service9.2
Cleanliness9.1
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All reviews(164)
Positive reviews(161)
Reviews with photos/video(58)
Awesome rooms(58)
Near shopping area(35)
Convenient for shopping(29)
Large rooms(28)
Great value for money(16)
Delicious breakfast(14)
Easy to get around(9)
Friendly front desk staff(4)
Negative reviews(3)
Guest User
Double Room With Bath
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jun 14, 2025
The hotel is all good, with location nearby the station and a supermarket is just next to the hotel
Response from Property: Thank you very much for staying at Hotel New Palace. All our staff will continue to work hard to provide you with a comfortable stay.Thank you very much for taking the time to share your valuable feedback with us.
Guest User
Double Room With Bath
Stayed in Mar 2025
Traveling with friends
1 review
7.0/10
Posted on Apr 23, 2025
Location not bad , receptionist wasn’t that polite to my friend
Response from Property: Thank you very much for using Hotel New Palace. We will also pay more attention and educate our front desk staff.
Cherry
Double Room With Bath
Stayed in Nov 2024
Couple
1 review
5.5/10
Posted on Jan 3, 2025
Water pressure was too low. No water out/very little when shower
Response from Property: Thank you for using Hotel New Palace.Thank you very much.We apologize for the inconvenience caused by the water pressure in the shower.We will continue to improve this content in the future.
Lmeng
Twin Room-Non-Smoking
Stayed in May 2024
Couple
11 review
9.5/10
Amazing
Posted on Jun 18, 2024
Just a short 5min walk from the station… a nice supermarket just behind the hotel …
Response from Property: Thank you very much for using Hotel New Palace as a base for your trip.Also, please stop by when you are nearby.
Guest User
Twin Room-Non-Smoking
Stayed in Nov 2023
Traveling with friends
21 review
8.5/10
Very Good
Posted on Jan 9, 2024
Room was big and we had a table and chairs to sit around to have snacks
Response from Property: Thank you very much for using Hotel New Palace.In order to continue to satisfy our customers,All the staff will do their best.
3YwY3
Double Room With Bath
Stayed in Jan 2025
Couple
3 review
5.5/10
Posted on Feb 16, 2025
Is ok.
Response from Property: Thank you for using Hotel New Palace.Thank you very much.To ensure that our customers can continue to use our services comfortably,All the staff will do their best.
Anonymous User
Twin Room-Non-Smoking
Stayed in Jun 2023
Traveling with friends
15 review
10/10
Outstanding
Posted on Jul 15, 2023
Noddle at night plus ice bar are very nice
Response from Property: Thank you for using Hotel New Palace this time.Thank you very much.We will continue to strive to improve our services.Hotel New Palace
Guest User
Twin Room-Non-Smoking
Stayed in Jul 2022
Family
4 review
6.5/10
Posted on Aug 17, 2022
Location was about 7 minutes walk from the Shingu railway station. Safety was good , as each floor is accessible only based on your room number. The twin rooms were also spacious. The coin laundry was on second floor and was very convenient.
The bathroom had a weird smell. Maybe , it was due to some recycled water being used in the closet . Or it could be due to the old cleaning clothes. The toiletries were also not refilled daily. You have to take the toiletries by yourself from the hotel reception.
The buffet breakfast was good as it also had some local cuisine items in addition to western food items. But breakfast timings is only till 9 am, which is inadequate if you are traveling with kids
Response from Property: Thank you for using Hotel New Palace this time.Thank you very much.Regarding amenities, due to recent changes in laws, toothbrushes can no longer be placed in the room.We ask that you bring your food from the shelf in front of the front desk.Thank you very much.
Guest User
Twin Room-Non-Smoking
Stayed in Apr 2025
Family
32 review
10/10
Outstanding
Posted on May 19, 2025
The hotel room is very large. You can take a hot spring bath on the third floor. There is a free massage chair at the entrance of the hot spring pool, which can eliminate the fatigue of the day. You can wash and dry clothes on the second floor of the hotel. A full tub costs 700 yen, which is very convenient. It is right to choose this hotel when you come to Shingu.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing the New Palace Hotel.
I am glad that you did not experience any inconvenience during your stay.
We look forward to seeing you again.
Guest User
Twin Room-Non-Smoking
Stayed in Apr 2025
Traveling with friends
85 review
6.0/10
Posted on May 17, 2025
The hotel is in a good location, with JR station and Kumano Gobo Nankai bus terminal only 7-8 minutes away. There is a big supermarket 6-7 minutes away.
Hygiene: I found a pair of socks from the previous guest when I opened the luggage rack. The cleaning was a bit sloppy.
Environment: It is relatively old, and the decoration style is full of the style of small cities in China. The pattern of floor tiles and glass chandeliers. The room is dark overall. Depressing. The quilt has no bed cover, just a simple sheet underneath.
Original TextTranslated by Google
Response from Property: 感謝您入住我們的酒店。我很高興聽到您感到滿意。再次感謝您的善意言辭。但對於前台服務方面存在的不足,我們深感抱歉。我們全體員工將加倍努力地工作,感謝您一直以來的支持。感謝您在百忙之中發帖。
Guest User
Twin Room-Non-Smoking
Stayed in Apr 2025
Couple
7 review
9.0/10
Great
Posted on May 10, 2025
The hotel facilities are relatively old. The relatively better one is the mountain building. The cave hot spring faces the Pacific Ocean and the scenery is very good, but there are too many people. The most satisfying thing is the dinner buffet. It is the first time that I have encountered free drinking of alcohol. I drank beer and fruit wine to my heart's content😋
Original TextTranslated by Google
Response from Property: 感謝您使用新宮酒店。感謝您在百忙之中發來的善意言辭。我們期待您再次來此地區時為您服務。
LEEANN0618
Twin Room-Non-Smoking
Stayed in Apr 2025
Couple
12 review
7.0/10
Posted on May 16, 2025
It is a 5-minute walk from JR Station and 15-20 minutes from Hayatama Taisha Shrine, which is convenient for those who are in a hurry. There are few choices for eating in the surrounding area at night, only izakaya. The room is quite large, the facilities are a bit old, and the breakfast is OK. The hotel has a washing machine and a bath.
Original TextTranslated by Google
Response from Property: この度はホテルニューパレスをご利用いただきまして誠にありがとうございます。大浴場は17:00~24:00までご利用いただけます。駅からも近く立地条件も良好となっております。今後もお客様が心より寛げる空間を提供し、安心してご利用いただけるよう更に努力して参ります。またのご来館心よりお待ち申し上げております
Guest User
Twin Room-Non-Smoking
Stayed in Mar 2025
Couple
70 review
9.0/10
Great
Posted on Apr 21, 2025
This hotel is probably the best in Shingu. It is a 5-minute walk from the station. There is a large public bath with free massage chairs. The rooms are also OK. There is a delicious pot-baked udon restaurant nearby. Overall, it is very good.
Original TextTranslated by Google
Response from Property: 感謝您使用新宮酒店。非常感謝。我們希望客户能夠繼續舒適地使用我們的服務。我們全體員工將努力改善我們的服務。
西村先生
Single Room-Smoking
Stayed in Mar 2025
Solo traveler
11 review
10/10
Outstanding
Posted on Apr 19, 2025
The room is big and the hotel is not too far from the station
Stayed for two nights. It was quite quiet. There is a sporting goods store nearby.
Overall it's pretty good👍 and the hotel is very new and the service is also very good.
Original TextTranslated by Google
Response from Property: 非常感謝您與我們在一起。我很高興您能舒服地放鬆一下。如果您在該地區,請來拜訪我們。
Qiulu
Single Room - Non-smoking
Stayed in Jan 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Mar 9, 2025
Very satisfied! I stayed here for one night while hiking on the Kumano Kodo. The location is very convenient, close to Shingu Station, and several nearby Kumano Kodo check-in spots are very close and convenient. The room is quite large and clean. Satisfied!
Original TextTranslated by Google
Response from Property: 感謝您入住新宮酒店。我很榮幸能得到這樣的稱讚。我們希望您能繼續光顧新宮酒店。