Grand Mercure Ise-Shima Resort & Spa Reviews

Huge hotel. Very very crowded and busy due to local long weekend holiday and groups. Super slow elevators. Good choice of food at the buffets but there is no change if you eat for more than 1 day.

The hospitality was excellent. The breakfast also had a wide variety of options, making it a hotel I would like to stay at again.

There were so many people that I didn't take the elevator for almost three days. Every time I took the elevator, it was crowded and the elevator came very slowly. Even on the last day, I was sick and had to climb the stairs. It was a bad feeling. Although the buffet food was barely okay, there were so many people that sometimes the food was gone when it was my turn.

The room is comfortable, the scenery is beautiful, and the breakfast is rich

The front desk's customer service was not so good. Maybe they were still new! I wish they would practice a bit more. I had a child with me, so if there were no children's clothes in the room, I wish they would have told me when I checked in. Then I wouldn't have to go and get them every time. If they could just fix that, I think they could provide better customer service.  Please do your best.

As expected, it was newly renovated, clean, spacious, and stylish. The large public bath was also clean, and the service was good everywhere. The problem with the facility is that there are not many elevators compared to the number of rooms. When checking in or eating, no matter how long I waited, I couldn't get on the elevator. I wish there were stairs. Also, I chose the ocean view, but it wasn't like the hotel was on the coast, but rather the ocean was a little far away. I think mountain view is fine. Also, I wish they would increase the number of employees a little more. The service is not keeping up. If you are planning to stay in the near future, I recommend that you eat at a pub a little further away near the station instead of the buffet on weekends and other days when it is likely to be crowded. The rooms are spacious, so takeout might be a good idea. The buffet is crowded both in the morning and evening, and you have to wait in a long line to get rice and miso soup. And when it's your turn, it's empty. It takes several minutes for it to be replenished. It seemed especially difficult for parents with small children. The food is at the level of a family restaurant, so I think it would be less stressful to eat there and check in later. The staff are also working hard. I can't say anything. I wish I had eaten outside instead. If you're in a hurry in the morning, I recommend eating outside.

The dinner was amazing! The lounge, which is open to all guests, offers free drinks from draft beer, which is a great service for alcohol lovers. It is also close to Spain Village, so I think it is the best hotel for those who are going to Spain Village.

About 25 years ago, four of us stayed here when it was called the Ise-Shima Royal Hotel. The location from our room hasn't changed, but perhaps due to the times, the first floor has completely changed and it no longer has the image of a luxurious hotel as it once did.

My son and I had to cancel due to catching a cold, and when I contacted them the phone service was not very good, but my husband and daughter who stayed at the hotel said it was very clean and very nice. We will stay here again if we have the opportunity.

It was a shame that the breakfast was so crowded that I wondered if there was a way to make it run more smoothly.

Very old hotel Breakfast was crowded but managed well. Variety of food

The parking lot was very crowded, so we parked a little far from the entrance, but it would be convenient to have a cart to carry luggage in the far parking lot. The room was clean, and the view outside the window was good, so we were satisfied. The bathroom was old-fashioned. We only had breakfast, but I thought it was good that they handled it very smoothly during busy times. There was a wide variety of food, and all of it was delicious. They also had fun donuts for children, which I think would be great for families with children. I guess it hasn't been long since the hotel changed, but it comes up when you search online, but it doesn't come up on the map app, so I hope the name will appear on the map soon! There were many Phalaenopsis orchids in the lobby to celebrate the opening, but the hotel as a whole didn't seem to be displayed yet. The staff were very friendly and the service was smooth.

Very close to Spanish Village

Very bad hotel, bathroom is very small,