Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities9.1
Service9.1
Cleanliness9.2
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All reviews(88)
Positive reviews(84)
Reviews with photos/video(15)
Awesome stay(25)
Awesome rooms(22)
Friendly staff(20)
Clean and tidy(19)
Awesome amenities(13)
Large rooms(10)
Quiet & comfortable(9)
Many amenities(8)
Negative reviews(4)
Chandresh
Three Bedroom Apartment
Stayed in Mar 2025
Family
6 review
10.0/10
Outstanding
Posted on Apr 26, 2025
We booked 3 bed room apartment to stay in Hanoi at Nesta. It was really good decision as the apartment was excellent with high class fittings. Neat and clean. Helpful staff too.
We felt vegetarian options in breakfast were limited.
Response from Property: Dear Mr. Chandresh,Thank you very much for taking your valuable time to give us your feedback. It gives us an immense sense of satisfaction to see that you have enjoyed and satisfied with our services. It has been a great pleasure to have you stay with us, and we thank you very much once again for your wonderful feedback.On behalf of Nesta - The Grand Hao Nam, I wish you all the best and many fantastic future stays at our hotel.Warmest regards,Guest Experience Manager
Gurpreet Jalf
Two Bedroom Apartment
Stayed in Feb 2025
Family
6 review
10.0/10
Outstanding
Posted on Mar 18, 2025
We had a very good stay in Nesta . Staff really nice and had chance to meet owner lady she lives in same hotel so nice . Really loved it . Will be back in next trip hanoi . Highly recommended
Aleni
Two Bedroom Deluxe
Stayed in Nov 2024
Family
1 review
9.5/10
Amazing
Posted on Mar 7, 2025
Staff was very helpful and accommodating. Rooms are nice and cleaned well. Breakfast was good. We had a good stay especially the kids as there's a playground within the facility.
Marek
One Bedroom Apartment
Stayed in Oct 2024
Couples
5 review
10.0/10
Outstanding
Posted on Jan 29, 2025
Great hotel with lot of amendities
Comfortably and quiet
Very good and friendly staff.
Tran Kieu Oanh
Three Bedroom Apartment
Stayed in Mar 2024
Family
6 review
10.0/10
Outstanding
Posted on May 6, 2024
The breakfast was really good ❤️
Guest User
Two Bedroom Apartment
Stayed in Jun 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Sep 27, 2024
good service and friendly staff.
i want to visit again first of vietnam
John Koh 881
Two Bedroom Apartment
Stayed in Mar 2024
Travel with friends
7 review
8.0/10
Very Good
Posted on Jul 3, 2024
The hotel is off the road. Needed to guide your grab to the alley. Clean and good service. Overall recommended to stay.
Mathieu FR
One Bedroom Apartment
Stayed in Feb 2024
Business travelers
4 review
9.0/10
Great
Posted on Mar 25, 2024
I stayed one week in March 2024 for my business trip to Hanoi. A very nice and large apartment . At arrival The registration desk upgraded to a larger 2 bed room at floor 5. Comfy beds and sofa. AC works well and is silent. The kitchen is very usable. The clothes washer is new and works perfectly .... Very quiet atmosphere.... The gym is too basic and small. No swimming pool and sauna. The breakfast is average and always the same.... Fresh tea, eggs, noodle soup and fruits were my morning routine. I really enjoyed staying in Nesta apartment... Very nice room cleaning staff, very professional management desk, a seamless and comfortable stay indeed. The drawback is you need to call a taxi to reach the old quarter and other city spots. But the quality and cost are great. Highly recommended
Diane
Two Bedroom Apartment
Stayed in Oct 2023
Family
1 review
10.0/10
Outstanding
Posted on Nov 27, 2023
1) The hotel staff responds to my questions promptly and they speak good English.
2) The rooms are beautiful and spacious. City view.
3) A wide selection for breakfast buffet from 6am to 10am - serves Vietnamese and western food, beverages like fruit juice, coffee and tea, desserts, salad
4) Have washing machine and dryer in the laundry area.
There's no detergent in the kitchen to clean the cups. Need to get the washing powder.
Overall, we have pleasant stay in Nesta - Grand Hao Nam. Feels like home.
Alvin Chua88
One Bedroom Apartment
Stayed in Oct 2023
Travel with friends
2 review
7.5/10
Posted on Jan 24, 2024
A clean and good hotel to stay in as have modern amenities and also great breakfast. Easy to locate and going to places . Will stay here in my next trip
SouravJain
One Bedroom Apartment
Stayed in Aug 2023
Travel with friends
102 review
10.0/10
Outstanding
Posted on Oct 27, 2023
Nice appartment with everything you need, Nice location, helpful staff,
MIN YOUNG
Two Bedroom Apartment
Stayed in Jul 2023
Travel with friends
12 review
9.0/10
Great
Posted on Aug 5, 2023
Nice serviced apartment.
Staff is very kind and room was clean.
Response from Property: Thank you for choosing Nesta Service Apartment Hotel at 83 Hao Nam, Hanoi
I really appreciate it and thank you so much for sharing your experience with us.
We are really happy that your interaction with our brand has been so positive. As you can see, customer opinions help us provide better experiences and grow as the hotel industry.
I wish you and your family all the best and see you again at Nesta Service Apartment Hotel.
Sincerely and Sincerely,
Front Office Director.
Guest User
One Bedroom Apartment
Stayed in Sep 2024
Business travelers
8 review
10.0/10
Outstanding
Posted on Dec 14, 2024
nice
nice
Phuong Thuy Nguyenn
Two Bedroom Apartment
Stayed in Jun 2023
Booked for others
6 review
9.5/10
Amazing
Posted on Jul 31, 2023
Good service
Response from Property: Thank you for choosing Nesta Service Apartment Hotel at 83 Hao Nam, HanoiI really appreciate and thank you very much for sharing experience with us. I wish you and your family all the best and looking forward to meet you again in Nesta Service Apartment Hotel. Sincerely and Regards, Front Office Manager.
Vallisa
Two Bedroom Deluxe
Stayed in Apr 2025
Travel with friends
15 review
10.0/10
Outstanding
Posted on May 11, 2025
The hotel on this trip to Hanoi is simply an "immersive blind box of Vietnamese style"! It is hidden deep in the maze-like streets and alleys of the old city. When you push open the wooden door painted with lotus patterns, a patio full of banana trees suddenly opens in front of you - dewdrops hang on the emerald green leaves, and the koi in the stone tank splash water, instantly making people forget the hustle and bustle outside. The most amazing thing in the room is the lacquer screen that covers the entire wall. The peacock outlined in gold foil spreads its tail and glows softly under the light. With bamboo lampshades and indigo tie-dyed bedding, every corner is like a carefully decorated folk museum. Every evening, the hotel will hold a free drip coffee experience class on the rooftop. The barista brother demonstrated and said, "Coffee should be like love, wait for drip filtering slowly." At the end, he also gave each of us a small bag of Robusta coffee beans as a souvenir. The most thoughtful thing is that when the front desk learned that we had to catch an early flight, they packed baguette sandwiches and tropical fruit boxes in advance, and stuffed them into the insulation bag and reminded us, "Be careful on the road, welcome to bring friends again." As for the slight footsteps on the floor, it sounds like the old house is humming a lullaby. If you want to bring the fireworks and poetry of Hanoi into your suitcase, this is the right place to choose.
Original TextTranslated by Google
Response from Property: Dear Mr/Mrs. Vallisa,Thank you very much for taking your valuable time to give us your feedback. It gives us an immense sense of satisfaction to see that you have enjoyed and satisfied with our services. It has been a great pleasure to have you stay with us, and we thank you very much once again for your wonderful feedback.On behalf of Nesta - The Grand Hao Nam, I wish you all the best and many fantastic future stays at our hotel.Warmest regards,Guest Experience Manager