Entrée par le passage Malbuisson, Rue du Rhône 46, Centre-Plainpalais-Acacias, Geneva, Canton of Geneva, 1204, SwitzerlandSee Hotel Details
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1 night
Guest Reviews
9/10
Great
76 review
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Verified reviews
Location9.4
Amenities8.5
Service9.0
Cleanliness9.2
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All reviews(76)
Positive reviews(72)
Reviews with photos/video(15)
Awesome stay(25)
Awesome rooms(15)
Clean and tidy(14)
Friendly staff(13)
Convenient location(8)
Located downtown(6)
Negative reviews(4)
Guest User
Wow Room
Stayed in Mar 2025
Business travelers
1 review
8.0/10
Very Good
Posted on May 16, 2025
Good spot to stay while in Geneva. Had issues with the electricity in my room but the staff was ready to help always, much appreciated!
PopsGordon
Cosy Room
Stayed in Nov 2024
Solo travelers
1 review
10.0/10
Outstanding
Posted on Dec 18, 2024
Fantastic stay from start to finish,
Fantastic location perfect for a couple of days stay. Really safe and perfectly located to all public transport.
Great and answering questions and responding to any quires.
Would really reccomend
AgnesAng
Lovely Room
Stayed in Mar 2025
Couples
43 review
9.5/10
Amazing
Posted on Apr 27, 2025
Perfectly located in the heart of Geneva’s shopping district with tram and bus stops right at the doorstep. The hotel offers clean, spacious rooms, lovely-smelling toiletries, a cozy lobby bar on the 7th floor. The hotel even provides a link for FREE city transportation upon registration, covering buses, trams, shuttle boats, and trains. For those driving, parking is available at Mont-Blanc car park with but you need to validation at the front desk so that you can get a cheaper rate. Overall, a very enjoyable stay.
Response from Property: Hey Agnes,Thanks a million for your glowing review – we’re absolutely thrilled to hear you had such a great time at Ruby Claire.It sounds like you really made the most of your time in Geneva – from hopping on the trams with your free transport pass to soaking in the views from our cozy 7th-floor bar (not to mention those lovely-smelling toiletries – a personal favourite of ours too).We’re so glad you enjoyed the little details that make staying with us special. And thanks for the tip on the Mont-Blanc car park – always good to remind fellow guests about the front desk validation.We’d love to welcome you back anytime for another relaxed, down-to-earth stay in the heart of the city.Your Ruby Claire Team
barbara
Cosy Room
Stayed in Sep 2024
Travel with friends
21 review
7.0/10
Posted on Oct 18, 2024
Hotel goes green that u hv many things not provided in the room. Walk to the common room for hot water but the corridor was very dark and creepy. No phone in the room that u can’t call anyone to help the power trip.
Anonymous User
Loft Room
Stayed in Mar 2025
Couples
3 review
9.5/10
Amazing
Posted on Apr 17, 2025
Very good location! The room is a good size and very clean. The shower is a little small, and water comes out when you are showering. Overall, it was a very good experience.
Filipino Traveler & Entrepreneur - Beverly Vega
Cosy Room
Stayed in Feb 2025
Business travelers
83 review
6.5/10
Posted on Apr 15, 2025
Nice hotel inside a mall or shopping center, accessible near old town. They have bar at the lobby, you get free cocktail for each stay / booking. First I booked for 2 nights and they give 1 free drink / adult, but when I dine, get the free drink and ordered other foods, they charged me for the drink which I just noticed after getting back to into the room. So I asked why they charged me and gave me another free stub for another cocktail cause they said they can’t refund. Lol. Then the day, I extended the room, then gave another free stub. But did not use the stub yet. Then after next room extension, they did not give me stub anymore saying I am no longer eligible to get one lol. Haven’t used the other one yet, I mean two cause I extended the room thrice, so what I did is I just gave back the other stub to them cause I don’t have plans to drink. But if they’re just generous to give another stub even I don’t ask for it and did not tell me that I am not eligible. Then I should have dine there and drink in my whole stay. Cause I ate there three consecutive nights, not after the incident that they did not give me another stub.
They just have PIZZA anyway, it’s just a purely bar. Nothing special and no options on the menu.
The servers are good, but the girl on the check in counter is kinda rude and I felt a discrimation.
Response from Property: Hey Beverly,Thanks for taking the time to share your experience at Ruby Claire. We're glad to hear that you found our location convenient and that our bar in the lobby appealed to you.We're sorry to hear about the misunderstanding regarding the free cocktail. Just to clarify, we offer a complimentary cocktail voucher when guests choose to skip daily room cleaning—your room is then cleaned every third day instead. It's part of our sustainability initiative, and we appreciate your support if you opted in.Thanks as well for your feedback on our menu. At Ruby, our Lean Luxury philosophy means we focus on a carefully curated selection of snacks and drinks, prioritising quality over quantity to give you the best experience possible. If you're after a more substantial meal, we're always happy to recommend local restaurants for every taste and budget. Next time you stay, just ask one of our hosts.We're distressed to hear about your experience with the check-in counter. We pride ourselves on our down-to-earth service and the friendly nature of our multicultural team, so hearing that you felt any kind of discrimination is deeply concerning and not in line with our philosophy. Thank you for bringing these issues to our attention. We'll certainly take your feedback on board for the future. We hope to have the opportunity to provide a better experience on your next visit.Your Ruby Claire Team
Anonymous User
Cosy Room
Stayed in Nov 2024
Family
5 review
9.5/10
Amazing
Posted on Dec 24, 2024
Ruby Claire Hotel in Geneva offers a unique experience, though it may not be for everyone.
The hotel is in a central location, situated right in the heart of Geneva’s shopping district. Tram and bus access are incredibly convenient, with stops just at the doorstep. It’s also a 10-minute walk to the bus depot for trips into France. However, finding the hotel can be a challenge. It’s not a standalone building but rather occupies part of a mall/office complex, which might confuse first-time visitors. If you’re coming from the main train station, it’s two tram stops followed by a 5-7 minute walk.
The reception is located on the 7th floor, and the check-in process is entirely self-service via an iPad. While efficient in theory, the process felt cumbersome, especially with the requirement to provide a home address. Traditional hotel check-ins are certainly more straightforward.
The hotel’s design is modern and minimalist but the corridors and ceilings are in black, and are lit only with spotlights. Together with a maze-like corridor design, this aesthetic choice should raise concerns about navigating during emergencies even though there are exit signs.
Rooms, on the other hand, are compact yet well-designed, offering a surprising amount of space by European standards. The rain shower and the addition of a Marshall Bluetooth speaker were standout features, adding a touch of luxury to the stay. Another pleasant surprise was the galley on each floor, offering free-flow coffee and tea—a thoughtful touch for guests.
The hotel provides an eco-friendly incentive: opt out of room cleaning and receive a complimentary drink at the bar, which also serves as the reception area.
Considering its central location and the thoughtful amenities, Ruby Claire offers excellent value for money in a city as expensive as Geneva. This is a hotel I would recommend to friends visiting Geneva.
Andrea
Lovely Room
Stayed in Aug 2024
Couples
1 review
9.5/10
Amazing
Posted on Sep 22, 2024
Cool and practical hotel in a great location of the centre. It’s perfect for a weekend trip. If you stay longer, the room may be on the smaller side.
Response from Property: Hey Andrea, Thank you for sharing your impressions. Our Ruby Claire is just a stone's throw from the shores of Lac Léman and within walking distance of the historic centre of charming Geneva. This makes us the perfect base for a shopping spree through the prestigious boutiques. We're delighted that you've been able to take advantage of this great location during your stay with us. If you'd like more space next time, our WOW and LOFT rooms are larger and most have a cosy armchair to curl up in. We'd love to see you again soon. Your Ruby Claire Team
Bee Hoon
Cosy Room
Stayed in Apr 2024
Travel with friends
5 review
10.0/10
Outstanding
Posted on May 6, 2024
I wanted to express my heartfelt gratitude to the front desk reception Alan Gorfinkel for his exceptional assistance during our recent stay at your hotel. We were struggling to arrange transportation to the airport, and he went above and beyond to help us secure a car. Great staff !
TRAVEL DEVIL
Cosy Room
Stayed in Oct 2023
Family
42 review
7.5/10
Posted on Nov 17, 2023
Room is very small but clean and tiny, suitable for short stay.
Response from Property: Hey Sunshine, thanks for taking the time to review your stay with us. They say the best things come in small packages and we believe that's true of our rooms. By keeping things compact, we can keep costs down and save you money on a city centre stay. Each room has everything you need, designed and finished to a high spec, without any unnecessary extras. If you'd like more space next time, our WOW and LOFT rooms are bigger, and most have a cosy armchair to curl up in. Your Ruby Claire Team
Guest User
Cosy Room
Stayed in May 2024
Solo travelers
7 review
9.0/10
Great
Posted on Jun 11, 2024
Great location and nice room decor. Helpful and accommodating staff!
yulie
Lovely Room
Stayed in Dec 2023
Family
6 review
9.0/10
Great
Posted on Jan 18, 2024
Very good location. Have nearby parking with discounted price since we stay in the hotel
Guest User
Wow Room
Stayed in Mar 2024
Solo travelers
1 review
10.0/10
Outstanding
Posted on Jul 6, 2024
Nice hotel in a fantastic location, really enjoyed my stay.
Justyna
Lovely Room
Stayed in Oct 2023
Couples
10 review
9.0/10
Great
Posted on Nov 20, 2023
The hotel is beautiful and centrally located. The only downside was the fact that our room was located right next to the elevators, which disturbed our sleep at night.
Response from Property: Hey Justyna, thanks for taking the time to review your stay with us. A big part of our Lean Luxury philosophy is having a great location in the heart of the city, so we're glad you made the most of that and had a great time in Geneva. However, we're sorry to hear that your night's sleep was disturbed by the elevator's buzz. We understand how important a peaceful environment is for a good night's rest. Next time you book with us, feel free to mention your room preference in the comment section. We will then try our best to accommodate your wish depending on the availability. We look forward to welcoming you back for another stay where we hope to make every moment just right for you. Your Ruby Claire Team
Guest User
Lovely Room
Stayed in Jun 2023
Couples
1 review
10.0/10
Outstanding
Posted on Jul 9, 2023
Excellent place to stay in central Geneva. Comfortable bed, everything very clean and silent. Breakfast on the more expensive side.
Response from Property: Hey Sunshine, thanks for taking the time to review your stay. Our Ruby Claire is just a stone's throw away from the shores of Lac Léman and within walking distance of the historic city center of charming Geneva. This makes us a perfect starting point for a shopping trip through the prestigious boutiques. We love to hear that you were able to benefit from that great location during your stay. We're also glad to hear that you enjoyed sleeping in one of our luxurious beds. They're the ideal place to snuggle up and get a good night's sleep or have a long, lazy lie-in. We put a lot of thought into finding the best quality ingredients for our breakfast and use local suppliers as much as possible, which means it's not the cheapest option in town. If our breakfast buffet isn't up your street, we're always happy to help you find a local café instead. Just ask one of our hosts for recommendations. We're already looking forward to your next stay. Your Ruby Claire Team