YiJia Hotel Reviews

Response from Property: We are truly sorry for the disappointing stay. The issues you mentioned have left us deeply remorseful.The unclean room, hair and stains on the floor, and dirty bed linens are unacceptable failures in our housekeeping. It’s even more regrettable that your reminder didn’t lead to improvement—this oversight is entirely our responsibility. We have immediately tightened our cleaning protocols, adding extra inspection steps to ensure every room is thoroughly cleaned and linens are changed for each guest, so such problems will not recur.We’re grateful you noted our convenient location near Stone Forest, but we know this doesn’t make up for the poor experience. If you ever return to Stone Forest, we sincerely hope you’ll give us a chance to make it right and show you tangible improvements. Thank you again for your honest feedback, and we apologize once more for the trouble caused.

Response from Property: Thank you for choosing Yijia Hotel and sharing this wonderful stay experience! We're glad to hear that you were satisfied with the mattress, location, and staff service! Regarding the issue you mentioned, we deeply apologize and have taken action: we have strengthened training for the housekeeping team and implemented a "double inspection system" to ensure that there are no omissions in daily replenishment; your feedback is our beacon for improvement! The nights in Shilin are becoming more lively, and Yijia Hotel will continue to work hard and look forward to enjoying the stars and delicious food with you again! I wish you all the best on your next journey!

Response from Property: Thank you for your perfect 5-star rating of Yijia Hotel! We’re absolutely thrilled to hear you found the room spacious and the toilet clean—this means the world to us and our team!Regarding your feedback about needing more hangers, we’ve immediately asked our housekeeping team to add extra wooden hangers to every room. Next time you stay, you’ll find them ready and waiting in the wardrobe, perfect for hanging coats or drying clothes.Your recognition is our greatest motivation!We’ll keep up the good work in maintaining the spaciousness and cleanliness of our rooms, and keep refining every little detail to make your stay even more comfortable. Yijia Hotel is always here, looking forward to welcoming you back for an even better experience! Wishing you bright, smooth days ahead—just like our rooms!

Response from Property: Thank you for your feedback! We're glad to hear you appreciated our spacious and newly designed rooms. We understand that the limited amenities nearby can be an inconvenience.For future stays, our team is happy to provide recommendations for nearby attractions and arrange transport options to the town to make your visit more convenient. We are also actively working with local businesses to enhance the surrounding area and provide more on-site facilities in the future.We hope to welcome you back and offer an even more enjoyable experience!

Response from Property: 非常感謝您抽出寶貴的時間分享您的入住體驗！關於您提到的設施我們也在積極改善，致力於為客人帶來更舒適的入住環境。至於酒店周邊設施也在建設當中，期待您下次光臨的時候會有不一樣的入住體驗。祝您生活愉快，旅途平安順利！

Response from Property: Thank you for your high praise! I was very happy to hear that the room was big and clean, and it was convenient to go to Shilin. These are exactly the "basic travel items" we want to give to our guests. It is more practical than anything else to satisfy you. You have made a very pertinent suggestion about the lack of breakfast variety! The kitchen is already thinking about adding some local specialties, such as Shilin's mixed sauce rice noodles and tofu, and adding a few hot porridge and side dishes. We hope that the breakfast will also be worthy of this high praise when you come next time. Next time you visit Shilin, stay here again. Let's keep "convenient" and "clean" online, and try to keep up with the breakfast to ensure that you will stay more comfortable. I wish you all the best!

Response from Property: 感謝您分享入住體驗和這條評論！看到您細數的這些優點，心裏特別踏實 —— 地理位置優越、景區門口方便出行，房間設施全、面積大還有觀景陽台，衞生乾淨、床品舒適，前台服務周到，這些正是我們每天琢磨着要做好的事，能被您一一感受到，所有的細緻活兒都沒白乾～觀景陽台能讓您多一份愜意，床品柔軟能讓您睡個好覺，前台的周到能讓您少些操心，這些我們都會牢牢守住。下次來石林，還想在陽台上看看景、舒舒服服住一晚的話，咱們這兒隨時等着您～ 祝您每次旅途都能遇到這樣舒心的住處，玩得盡興！

Response from Property: 感謝您選擇提前入住易家酒店為石林之行蓄力，更感謝您給出 4.5 分的認可！聽到前台小哥哥的熱情和停車券讓您滿意，小易這就去告訴他，他肯定會更有幹勁兒～您提的 LOFT 房型建議太貼心了！“加小童床變親子房” 這個想法，我們已經記下來了，會和設計師傅商量怎麼改才合適，以後帶娃的家庭住起來肯定更方便～ 至於無窗房的味道，確實是淡季通風少了些，我們已經安排保潔阿姨每天多開一會兒新風，下次哪怕淡季入住，也保證空氣清清爽爽的～ 衞生間空間的問題，我們也會在清潔時更下功夫，讓小空間也能乾淨又整齊。您説周圍吃飯方便、早餐有米線這些，都是想讓您不用為瑣事費心，能專心玩石林～ 這些便利我們會一直保持，等您下次來，説不定就能看到加了小童床的親子 LOFT 啦～ 易家酒店就在這兒，等着您再來石林，玩得更盡興～ 祝您事事順意呀！

Response from Property: Thank you for choosing Yijia Hotel and sharing this heartwarming stay experience! Seeing you mention "comfortable environment, spacious rooms, perfect hygiene, and unbeatable location", Xiaoyi and his team members were so happy that they wanted to set off fireworks to celebrate ~ "One step to the Stone Forest Scenic Area, and a large number of delicious foods around" - this is exactly the "lazy-friendly travel experience" we create for our guests! Your satisfaction is our motivation. In the future, we will continue to upgrade the details to make your journey not only about scenery, but also full of interactive fun ~ I look forward to your return again, and I wish you a life as unique and wonderful as the peaks of the Stone Forest, and your days are always accompanied by convenience and surprises!

Response from Property: 感謝您選擇易家酒店，並願意“冒險”體驗後分享這段超真實的評價！看到您提到“離景區幾步路、設施乾淨智能、房間寬敞、停車方便”，小易和團隊的小夥伴們感動又開心～“攜程評論有好有壞，但您選擇親自體驗”——這句話是對我們最大的鼓勵！我們深知網絡評價參差，但始終相信行動勝過萬語千言。您的“出乎預料”讓我們更有動力，未來會繼續用細節説話（比如智能馬桶的恆温功能、新增充電車位等），讓每條好評都貨真價實！您鏡頭下的石林美照，簡直是為景區代言的節奏！石林的奇峯在等您再次探索，易家酒店也會用“偷偷進步”的細節等您回家！祝您生活如旅途般充滿驚喜，日子越走越敞亮！