St Regis Hotels in Shenzhen

Thank you very much for Miss Jossce's considerate help. I got a room upgrade during this hotel stay, which was a pleasant surprise! This is already many times that I have chosen this hotel, and every time I come here, I can feel the comfort and warmth like home. The room is elegantly and practically decorated, with every detail reflecting the hotel's thoughtfulness. The bed is soft, the environment is quiet, and the facilities are complete, allowing for a restful night's sleep. I will definitely choose this place again next time, and I highly recommend it to every friend who is on a business trip or traveling!

Premium location. The hotel is located in the heart of Shenzhen . Cool staff , very welcoming , Got an upgrade from the with a wonderful large room and bathtub with a splendid view of the city 🌆. Enjoyed the stay , the breakfast and the meetings I had at this facility .

Location: 5 stars Responsiveness: 5 stars but if you are expected somewhere new with a team of warmly welcome staff, delicious breakfast, it might not be the one. There’s always room for improvement… and hope to see so.. Special thanks to Ms Leah at the executive lounge, she’s the only proactive lady to learn your feedback and overall experience:)

设施：excellent new hotel room equipment 卫生：very clean hotel room and public areas 环境：excellent location. You can easily go to anywhere with transportation within minutes such train, taxi and bus. Excellent running or walking facilities 服务：excellent services from front desk to house keeper

Excellent location, nice big rooms, great breakfast… but what made this hotel stand out was the service. It was my dad’s birthday and they arranged for a cake to be ready for him when he returned in the evening… what a lovely surprise! After checking out, I left my luggage for safe keeping, but I lost the ticket when I went back for pick up. A big shout out to Zoey and Richard at Hilton for helping me out and I was able to reclaim my luggage really quickly and without stress! The only negative I have to say was that I purchased the afternoon tea and happy hour package, but the afternoon tea was just some ham sandwiches, fruits, cakes and drinks on a “help yourself” system. Not quite the 5-star quality I expected. I will definitely come back but will only go for the breakfast option as that was really nice.

I use to have meetings at this hotel and when my family travelled to China, we stayed here . The reception team was too nice , Mike provided me endless service and help . The location is a unique and at the heart of Shenzhen. Very convenient location and close to almost everything: metro , high speed train, restaurants , shops , malls … Only the uncomfortable situation I had is that, breakfast restaurant team kept steering the way that someone is counting things and showing no smile , with bold faces.

Situated at the CBD of SZ, The Ritz Carlton provided us with a remarkable memory for our celebration for anniversary & happy birthday. Special thanks go to professional staff including Annie Fu, Erick Lu, Kylie, Molly, Mark, Jimmy, Mandy, Fiona, ... etc,,who took care of our stay. The cheerful day started from the “birthday cakes rain” in WeChat from Annie😄 Facilitated by her, the room was upgraded to a spacious room with interior celebration decoration as well as the stunning view of the CBD. The room setting was comfortable and the services at the club lounge on 26/F was excellent! We love the bathtub with LED TV by the window. Through the relaxing but cool staycation, we enjoyed 5 meals at the Club lounge on and a buffet breakfast on 2/F. We got great time too at the pool, sauna, & gym room, and surprisingly got a tasting cocktail at the lobby at 6-7pm. Erick was also another one key person of our amazing customer experience 😊 He is decent, humble, presentable, and friendly. The overall customer experience / journey of this stay was fab! It would be great if the hotel put more effort on general dining food taste & hygiene standard (especially the buffet restaurant Flavorz on 2/F), as well as upgrading the architecture maintainence (especially the lobby lounge ONYX on 1/F and partially in the room) which is generally ageing. Could also consider if replacing the traditional toilets as the advanced auto e-toilets in the washroom of the room. We like the staff services most and would definitely revisit again!

The stay in four season hotel is very amazing, the service is nice, but the location is not that friendly for summer

Located right beside Dong Men Ding. Good for those who like shopping around that area. Deco is old but, maintained. Service and breakfast spread is similar to that of 3 star hotels, nothing spectacular. Shampoos provided are in Borghese containers but, containing something else.