St Regis Hotels in Shenzhen

We booked a 2-night stay over the Easter holiday. The location is excellent, situated next to a mall and just a few metro stops away from the Futian High-Speed Rail train station. Our overall experience was positive. However, upon entering our initial room, we discovered a used sock and a pack of cigarettes on the floor. The staff promptly relocated us to another room and even provided an upgrade. While the new room was more spacious than the one we had originally booked, such oversights from a renowned brand were unacceptable. Another notable point was the absence of automated delivery robots for takeaway service at the hotel. Instead of enjoying the convenience of food delivered directly to our room, we had to take the lift to the lobby on the 95th floor and then back down to the 1st floor to collect our food, which was stored in a wooden drawer without any insulating features. This was different to the typical hotel experience, where staff or robots will help to deliver the food to rooms and was a slight inconvenience. Despite these issues, we were satisfied with our stay on the whole.

This is the first visit to the new hotel with family and daughter. I would highly recommend the hotel with excellent location, six star facilities and environment and friendly and professional staff, including Joe Lin, Katie and Eva. One of the best breakfast buffet, drawing room tea was enjoying with great coffee and tea set, I like the indoor swimming pool which my girl went 2 times. The bar on the 56th floor got the fantastic night view and what a relaxing stay at the hotel and I will definitely come again wjth my family again soon! Keep up the good hospitality service.