Atour S Hotel Shenzhen Futian Port

Atour S Hotel Shenzhen Futian Port Reviews

Atour S Hotel Shenzhen Futian Port

No. 15, Xinzhou 3rd Street, Futian District, Shenzhen, Guangdong, ChinaView Hotel Details
Atour S Hotel Shenzhen Futian Port
Atour S Hotel Shenzhen Futian PortAtour S Hotel Shenzhen Futian PortAtour S Hotel Shenzhen Futian Port
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Atour S Hotel Shenzhen Futian Port Guest Reviews

9.6/10
Excellent
4329 review
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(4329)
Positive reviews(4268)
Reviews with photos/video(408)
Easy to get around(383)
Friendly front desk staff(338)
Delicious breakfast(276)
Close to metro(158)
Perfect for business trips(124)
Would stay again(91)
Excellent TV(25)
Negative reviews(61)
Guest User
Executive Queen Room
Stayed in Mar 2025
Couples
1 review
9.5/10
Amazing
Posted on Apr 21, 2025
We have stayed 4 times in 4 different rooms on different floors. We generally love the neat, modern rooms with practical items we need, like USB charging points and lighting that works consistently. The beds are comfy with 2 pillows to choose from. The tv only has CCTV channels but it is large with a clear reception. The robot delivery for food orders works well and is better than room service in our opinion. The room Aircon is typically good and has the power and ability to actually cool the room, unlike some other (more expensive) hotels we have stayed at in Shenzhen. However, during the latest stay, the Aircon wasn't quite as cold and took much longer to cool. The breakfast range is decent, but we would like to see more vegetarian options with vegetable-based protein. The cooking could use a little less oil. The breakfast staff are very friendly. The location in the village is very practical, not super touristy, but does have nice coffee shops nearby. It is a short walk to the metro. The gym isn't large but is decently equipped, with 2 treadmills, a bike, elliptical, free weights and a dual-cable adjustable weight system. The clothes washing facility is great.
Response from Property: 尊敬的客人,萬分感謝您四次選擇入住我們酒店,還如此細緻地分享體驗!能得到您對客房整潔度、實用設施、送餐機器人服務、空調性能(除本次小插曲外)、早餐氛圍、地理位置及配套設施的肯定,我們倍感榮幸!每間客房的細節佈置、特色服務的設計,都是為了給客人帶來舒適體驗,您的認可讓我們覺得一切努力都值得。對於最近一次入住時空調製冷不佳的問題,我們已第一時間安排專業人員全面檢修排查,後續也會定期維護,避免類似情況再次發生。關於早餐,您提出的增加植物蛋白素食、減少用油的建議非常寶貴,我們已反饋給餐飲團隊,後續將優化餐品結構與烹飪方式,豐富選擇的同時兼顧健康需求。您的每一條反饋都是我們前進的方向,期待能有機會再次為您服務,用更完善的體驗彌補遺憾,不負您的信任與支持!
Guest User
Executive 2-bed Room
Stayed in Mar 2025
Solo travelers
1 review
10.0/10
Outstanding
Posted on Apr 12, 2025
I like the check in series and also the late check out at 2pm is really fit our day trip schedule. Good location and clean room
Response from Property: 感謝您對我們酒店的高度評價!優越的位置、乾淨的房間,再加上貼心的入住政策,都是為了讓您有個完美的住宿體驗。您的滿意就是對我們最大的鼓勵,期待與您再次相遇,為您提供更優質的服務!
AntonioDiaz1999
Executive City-view Queen Room
Stayed in Mar 2025
Solo travelers
6 review
10.0/10
Outstanding
Posted on Apr 6, 2025
The hotel was amazing, very friendly staff, and since my flight was late at night, they let me extend my checkout time. Also the room was very clean and nice.
Response from Property: 親愛的朵友,感謝您對酒店的喜愛!您的航班安排我們一直放在心上,延遲退房衹是舉手之勞。客房部的同事也精心打掃每個房間,希望能給您温馨、整潔的居住環境。要是您下次行程仍有特殊需求,提前聯繫我們,我們一定全力解決。我們也為會員準備了專屬福利和貼心服務,誠邀您加入,享受更多優質體驗。期待再次為您服務!
Anonymous User
Superior Queen Room
Stayed in Oct 2024
Travel with friends
19 review
10.0/10
Outstanding
Posted on Nov 10, 2024
Great place, convenient location, many restaurants around the area
Response from Property: Thank you for your review~~ Atour people pursue perfection, constantly challenge industry standards, and constantly challenge themselves! We will let guests feel our progress every day through attentive service and continuous transcendence! I really hope that you will come to Atour again and feel our progress bit by bit, making your trip more perfect! I am especially happy to see your encouragement to Atour again.
Xuexia
Executive Queen Room
Stayed in Feb 2025
Solo travelers
11 review
9.5/10
Amazing
Posted on Mar 2, 2025
The room is comfortable and clean. But room has slightly smoke smell including the bedding . If this part can improve that will be good. It’s very convenience with a walking distance to big shopping mall and food around. Will back again!
Response from Property: 尊敬的朵友,非常感謝您選擇我們酒店並給出如此客觀的評價。很開心您覺得房間舒適乾淨,並且對酒店周邊的便利性感到滿意,我們十分期待您的再次光臨。對於您提到的房間有煙味以及床上用品也受影響的問題,我們深感抱歉,這確實是我們工作的疏忽。我們已經對相關清潔流程和通風措施進行了優化,會加強對房間的檢查,確保此類情況不再發生。在您下次入住時,我們會為您提供更清新舒適的居住環境。再次感謝您的反饋,祝您生活愉快!
Guest User
Executive 2-bed Room
Stayed in Jan 2025
Travel with friends
16 review
7.5/10
Posted on Mar 3, 2025
room is big, clean, nice breakfast, asked for late check out and was arranged. around RMB770 per night including tax.
Response from Property: 親愛的朵友:衷心感謝您選擇入住並分享寶貴反饋!得知您對房間空間、清潔度及早餐品質感到滿意,我們倍感欣慰。特別榮幸能為您安排延遲退房,這正是我們致力於提供個性化服務的體現。770 元 / 晚(含税)的價格也希望能為您提供物超所值的體驗。期待在未來的旅途中,我們能繼續為您打造温馨舒適的入住時光!
Guest User
Suite
Stayed in Nov 2024
Other
3 review
10.0/10
Outstanding
Posted on Dec 29, 2024
Good hotel
Response from Property: 看到您的點評,我們心裏超開心🥰!感謝您的喜歡呀~我們會一直努力,把這份美好延續下去。下次再來,我們一定給您更棒的體驗喲,愛您😘!
Anonymous User
Superior Queen Room
Stayed in May 2024
Travel with friends
1 review
5.0/10
Posted on Jun 30, 2024
1. Horrible sound proof.. construction around and couldn’t sleep after 9am… 2. Bad management and service.. the front desk is a total disaster 3. Expect better for this price.. would say better options around with this price
Response from Property: It's a pity that Duoer didn't get your 5-point review! Thank you very much for your sincere sharing and stay experience. Dial "0" on the room phone to contact us at any time. Atour Hotel has always been adhering to the original intention of providing guests with high-quality services and providing the warmest service experience for every Duo friend. We look forward to your visit again~~
Guest User
Executive 2-bed Room
Stayed in Nov 2024
Family
1 review
10.0/10
Outstanding
Posted on Jan 20, 2025
service very good, location near metro station, breakfast delicious, counter service very good, cleaning very good, have service help wash cloth.
Response from Property: 親愛的賓客,非常感謝您對我們酒店的高度評價!您的滿意是我們最大的動力,能為您提供優質的服務和美味的早餐是我們的榮幸。酒店位置便利、櫃枱服務周到以及清潔工作到位都是我們一直以來努力的方向,您的認可讓我們倍感欣慰。我們會繼續保持並不斷提升,期待您的再次光臨!
HChu
Superior Queen Room
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on Mar 2, 2025
Very clean and and friendly staff. Air conditioning very cool.
Response from Property: 尊敬的朵友,非常感謝您對我們的高度評價!能讓您感受到房間的乾淨整潔、員工的友好熱情以及空調帶來的涼爽舒適,我們全體工作人員都倍感榮幸。您的認可就是對我們最大的鼓勵,我們會繼續保持,不斷提升服務品質,為您打造更優質的入住體驗。期待您的再次光臨,祝您生活愉快!
Kenneth
Executive Queen Room
Stayed in Jan 2025
Couples
2 review
10.0/10
Outstanding
Posted on Feb 16, 2025
Excellent room in a fun location with lots of little restaurants
Response from Property: 能得到您對房間和位置的雙重認可,我們倍感榮幸呀!附近的小餐館確實藏着很多風味,希望它們為您的旅程增添了不一樣的色彩。我們隨時在這裏等您再次回家!
Guest User
Superior Queen Room
Stayed in Feb 2024
Couples
49 review
6.5/10
Posted on Mar 3, 2024
Location convenient. A lot of the TV channels would not show- probably something to do with the poor signal.
Response from Property: Dear Duoer, first of all, thank you for informing us about the problems you encountered during your stay at Duoer. Please allow us to express our most sincere apologies to you. Duoer hopes to have the opportunity to provide you with better services in the near future and bring you a bad experience. We ask for your understanding. Duoer will continue to work hard and strive to do the best. Even better, looking forward to your stay again.
MELISSA JOY DUYAN
Superior Queen Room
Stayed in Dec 2024
Travel with friends
7 review
10.0/10
Outstanding
Posted on Jan 19, 2025
Had a really great time! Nice staff and bed was comfy
Response from Property: 親愛的賓客,非常感謝您給予我們這麼高的評價!聽到您在這裏玩得開心,我們感到無比欣慰。我們的員工一直都秉持着熱情友好的態度服務每一位客人,能得到您的認可,他們一定會特別開心。而舒適的床也是我們一直以來所注重的細節,就是希望能讓每一位客人都有賓至如歸的感覺。期待您的再次光臨,我們會繼續為您提供最優質的服務!
Guest User
Executive Queen Room
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 21, 2025
Very good services! Much appreciated.
Response from Property: 能得到您的認可,我們倍感榮幸!為每一位客人提供優質且貼心的服務是我們的追求,您的滿意就是我們最大的動力!未來也期待繼續為您帶來温暖、舒適的體驗,隨時歡迎您再次光臨!
Haywel13
Superior Queen Room
Stayed in Nov 2023
Couples
14 review
10.0/10
Outstanding
Posted on Dec 28, 2023
The room was clean and tidy. They stocked up the amenities very regularly. I really enjoyed the free breakfast and upgraded room they provided. The location is good and it’s easy to get a Didi to get around. Overall not a bad experience, will stay again!
Response from Property: Duo'er feels that the best trip is to find a long-lost touch in Yaduo. Among tens of millions of people, there is neither a step too early nor a step too late. Duo'er are glad to have met you! Fate is, neither early nor late, just right. Because it is professional, it is excellent. Duoer is also growing continuously, hoping to provide more perfect services to Duoyou. Let you not only have a sweet sleep, the leisurely sea of ​​tea and books in the afternoon, but also a small surprise and a small touch brought to you by Duo'er, giving you a shallow look back at the time; finding a piece for the soul. Annuan