Kaiyade Hotel

Kaiyade Hotel Reviews

Kaiyade Hotel

Building a, Jinbao garden, 83 Changxing Road, Nanshan District, Shenzhen, Guangdong, ChinaSee Hotel Details
Kaiyade Hotel
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1 night

Guest Reviews

9.1/10
Good
1263 review
Verified reviews
Location9.0
Amenities9.0
Service9.2
Cleanliness9.1
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All reviews(1263)
Positive reviews(1193)
Reviews with photos/video(131)
Friendly front desk staff(142)
Classy environment(83)
Easy to get around(79)
Many amenities(48)
Close to metro(33)
Average sound insulation(28)
Perfect for business trips(19)
Stayed multiple times(5)
Negative reviews(70)
KelvinKelvin
Light Enjoyment Double Bed Room (Smart Guest Control + Breezy Comfort)
Stayed in Apr 2024
Traveling with friends
46 review
8.0/10
Very Good
Posted on May 27, 2024
The pirce of the hotel is not expensive. The room is quite clean.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!~~~~酒店距桃園地鐵1號線C出口 跟 南山地鐵站11 和 12號線 H出口步行衹需10分鐘交通非常的便利,斜對面就是華中科技大學協和深圳醫院。
Guest User
Light Enjoyment Double Bed Room (Smart Guest Control + Breezy Comfort)
Stayed in Jun 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jul 9, 2025
环境:OK 卫生:OK 设施:OK 服务:OK
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!~~~~酒店距桃園地鐵1號線C出口 跟 南山地鐵站11 和 12號線 H出口步行衹需10分鐘交通非常的便利,斜對面就是華中科技大學協和深圳醫院。
Ageh
Honor Double Bed Room (Smart Guest Control + Bright And Clean)
Stayed in Jun 2025
Couple
31 review
5.0/10
Posted on Jul 12, 2025
disappointed.
Response from Property: 尊敬的賓客;您好!感謝您對酒店的評價!對於您在酒店入住的期間,我們深表歉意,您的寶貴意見對我們非常的重要,我們會將意見告知相關部門以提高服務質量,希望您能再次預訂本酒店,給我們一個機會致歉。期待已您的再次相遇!祝工作順利!~~~酒店距桃園地鐵1號線C出口 跟 南山地鐵站11 和 12號線 H出口步行衹需7分鐘交通非常的便利,斜對面就是華中科技大學協和深圳醫院 ,酒店位於深圳市南山區中心,周邊有深圳大學,世界之窗、華僑城歡樂谷、海上世界、南頭古城、南山博物館、蛇口郵輪暢遊港珠澳大橋等諸多遊玩的地方。交通非常方便!祝您生活愉快!
Guest User
Light Enjoyment Double Bed Room (Smart Guest Control + Breezy Comfort)
Stayed in Mar 2025
Family
12 review
10/10
Outstanding
Posted on May 1, 2025
The service is definitely a highlight! From the front desk reception to the cleaning lady, everyone is smiling, and the service is warm and meticulous. When checking in, they remind you of the precautions and help you carry your luggage. If you have any needs, the staff will respond quickly with a phone call, and solve the problem efficiently and considerately. Every day when I come back, the room is cleaned, and drinking water and toiletries are replenished. The details show the quality. This stay experience is great, and the price is very affordable. I will recognize this one when I come to Shenzhen in the future! I sincerely recommend it to everyone, and you can go with your eyes closed! 👍👍👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey! ~~~~The hotel is only a 10-minute walk from Taoyuan Metro Line 1 Exit C and Nanshan Metro Line 11 and 12 Exit H. The transportation is very convenient. It is diagonally opposite to the Shenzhen Union Hospital of Huazhong University of Science and Technology.
Guest User
Enjoyable Double Bed Room (Mobile Screen Projection + Smart Guest Control)
Stayed in Feb 2025
Traveling with friends
13 review
10/10
Outstanding
Posted on Mar 17, 2025
The room is clean and sanitary, the room facilities are complete, the towels are disposable and safe to use, the surrounding environment is convenient, the hotel service is good, I will continue to choose this hotel next time I come, it is worth a try for friends who travel.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey! ~~~~The hotel is only a 10-minute walk from Taoyuan Metro Line 1 Exit C and Nanshan Metro Line 11 and 12 Exit H. The transportation is very convenient. It is diagonally opposite to the Shenzhen Union Hospital of Huazhong University of Science and Technology.
Guest User
Light Enjoyment Twin Room (Accommodates Multiple People + Joyous Atmosphere)
Stayed in Feb 2025
Traveling with friends
1 review
2.0/10
Posted on Mar 9, 2025
The sanitation is poor. The desk and the phone on the bedside table are all dusty. There is a lot of dust when you lift up the pillow at the head of the bed. The automatic curtains are broken. The experience is very bad! The dust in the picture was taken after wiping it with a tissue.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are deeply sorry for your stay experience. Your valuable comments are very important to us. We are very sorry that the hotel has omissions in service details. The hotel will retrain partners to improve, but we are really sorry for the bad experience you have brought. We hope that you will see the changes in the hotel and like Cayard again. We hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Zhixiang Double Bed Room (Smart Guest Control + Deep Sleep Ambiance)
Stayed in Feb 2025
Family
4 review
7.0/10
Posted on Mar 9, 2025
The location is farther from the subway station than expected, more than ten minutes walk But there are also many good food options nearby, which is a plus. But the hygiene is really average. I found a big piece of foot skin at the head of the bed. It was scary. This price is OK. The interior decoration is nice and a bit surprising. It adds a lot of points
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are sorry for not being able to bring you a good stay experience! Our hotel has regular disinfection. We are very sorry for encountering this situation. We will report to the relevant department and make rectifications. We hope to give us a chance and look forward to meeting you next time! I wish you a happy life!
Nanthinee
Light Enjoyment Double Bed Room (Smart Guest Control + Breezy Comfort)
Stayed in Jan 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Feb 28, 2025
The room is very clean. The lighting is beautiful. But unfortunately, most rooms in China are not soundproof.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey! ~~~~The hotel is only a 10-minute walk from Taoyuan Metro Line 1 Exit C and Nanshan Metro Station Line 11 and 12 Exit H. The transportation is very convenient. It is diagonally opposite the Shenzhen Union Hospital of Huazhong University of Science and Technology.
Haojiumeilaile
Light Enjoyment Double Bed Room (Smart Guest Control + Breezy Comfort)
Stayed in Dec 2024
Solo traveler
71 review
9.0/10
Great
Posted on Jan 26, 2025
The name of the hotel is suspected of being a copy of Kyriad Hotel. It is quite different from Kyriad Hotel. It is just an ordinary hotel. But the location is good. It is convenient to go anywhere in Nanshan District and eat nearby. Check-in is fast and no deposit is required.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our hotel. We will continue to work hard to live up to your praise. Wish you a pleasant journey! ~~~~The hotel is only a 10-minute walk from Taoyuan Metro Line 1 Exit C and Nanshan Metro Line 11 and 12 Exit H. The transportation is very convenient. It is diagonally opposite to the Shenzhen Union Hospital of Huazhong University of Science and Technology.
Guest User
Light Enjoyment Double Bed Room (Smart Guest Control + Breezy Comfort)
Stayed in Nov 2024
Business traveler
5 review
10/10
Outstanding
Posted on Dec 21, 2024
The price-performance ratio is very high, especially the front desk lady is very nice, gentle and kind, the environment is also great, everything you need, smart voice, clean and sanitary. There are many delicious foods downstairs, the transportation is also very convenient, and the taxi order is very fast. It is worth recommending and I will definitely book it next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey! ~~~~The hotel is only a 10-minute walk from Taoyuan Metro Line 1 Exit C and Nanshan Metro Line 11 and 12 Exit H. The transportation is very convenient. It is diagonally opposite to the Shenzhen Union Hospital of Huazhong University of Science and Technology.
Guest User
Light Enjoyment Double Bed Room (Smart Guest Control + Breezy Comfort)
Stayed in Nov 2024
Solo traveler
2 review
4.0/10
Posted on Dec 14, 2024
I've stayed in hotels many times, either I gave good reviews or I didn't comment. This is really the first time I've given a bad review. There was a late-night stall below the room I stayed in on the first night. It was very noisy and I didn't sleep well all night. The next day I asked the front desk to change to a quiet room. Then around 11pm, the people in the neighboring room complained about the noise and had an argument with the boss outside. I was kept up late by the noise again, thinking I would make up for the sleep the next day, but early in the morning, the auntie was talking and pushing the cart back and forth. The rooms next to me were obviously not checked out yet, but she was still cleaning the rooms next to them, not letting people sleep! ? I booked the hotel so that I could have a good sleep and have energy to go out and play. I called the front desk and their answer was to ask the aunt to keep her voice down, not to stop disturbing her. I was impressed! ! ! You have plenty of time to wait until everyone has checked out before cleaning the area, but you don't put consumers' feelings first at all! People who are light sleepers are advised to give up. I haven’t had a good night’s sleep in the past two days! ! !
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! We are deeply sorry for your stay experience. Your valuable feedback is very important to us. We are very sorry that the hotel has omissions in service details. The hotel will re-train its partners to improve, but we are really sorry for the bad experience it brought to you. We hope that you will see the changes in the hotel and fall in love with Cayard Hotel again. We hope that you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
Guest User
Premier Family Friendly Room (2 Beds)
Stayed in Apr 2025
Family
5 review
5.0/10
Posted on May 5, 2025
The main problem is that the facilities don't match the price. The twin room cost more than 790 yuan, but the room space is too small and the price-performance ratio is extremely low. There is no parking lot, so we found a place to park by ourselves, which cost 60 yuan a night, which is equivalent to the room fee of 850 yuan.
Original TextTranslated by Google
Response from Property: Thank you for choosing us! We are very sorry that we could not give you a perfect stay experience. We apologize. It happened that you were traveling during the May Day holiday, and the room rate was higher than usual. We adjust the room rate according to the surrounding market conditions. Usually our price is still very cost-effective. Thank you again for your stay, and look forward to your visit again. Wish you a pleasant journey!
Kuange
Premier Family Friendly Room (2 Beds)
Stayed in Mar 2025
Business traveler
24 review
10/10
Outstanding
Posted on Apr 28, 2025
Except for the small front desk, everything else is good. Convenient for travel, next to Nanshan Station of Metro Lines 11 and 12, convenient for dining, surrounded by delicious food, large enough room, warm service
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey! ~~~~The hotel is only a 10-minute walk from Taoyuan Metro Line 1 Exit C and Nanshan Metro Line 11 and 12 Exit H. The transportation is very convenient. It is diagonally opposite to the Shenzhen Union Hospital of Huazhong University of Science and Technology.
Guest User
Zhixiang Double Bed Room (Smart Guest Control + Deep Sleep Ambiance)
Stayed in Mar 2025
Business traveler
4 review
10/10
Outstanding
Posted on Apr 26, 2025
The hotel is very good. Every time I come to Shenzhen, I will choose Cayard. The environment is hygienic, clean, and well-equipped. I sleep very well here. The breakfast is also very good! If there is room available, you can also enjoy an upgraded room type. I will come again if I have the chance!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Cayard will be the warmest and most unique one in your memory! Come back to Cayard Hotel often, and I wish you: well!
Jiushiyigeziwan
Light Enjoyment Double Bed Room (Smart Guest Control + Breezy Comfort)
Stayed in Feb 2025
Business traveler
9 review
9.0/10
Great
Posted on Apr 2, 2025
Facilities: Overall good, but the scale in the shower is too serious Hygiene: The room is very clean, but the bathroom is a bit poor, with too many hairs and water stains Environment: It is very convenient to eat around and not far from Nanshan subway station Service: I didn't see any service
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey! ~~~~The hotel is only a 10-minute walk from Taoyuan Metro Line 1 Exit C and Nanshan Metro Line 11 and 12 Exit H. The transportation is very convenient. It is diagonally opposite to the Shenzhen Union Hospital of Huazhong University of Science and Technology.