Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities8.9
Service9.2
Cleanliness9.2
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All reviews(3357)
Positive reviews(3282)
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Convenient location(647)
Easy to get around(619)
Close to metro(408)
Friendly front desk staff(293)
Delicious breakfast(262)
Perfect for business trips(103)
Tasty restaurant(98)
Nice sea view(27)
Negative reviews(75)
Lorena C
Deluxe Double Bed Room (Spacious Space + Extra-Large Bathtub + Premium Amenities)
Stayed in May 2025
Traveling with friends
34 review
9.0/10
Great
Posted on Jun 24, 2025
I enjoyed my stay very much. My friends were given cheaper, smokey stinky rooms so we all had to move. In the process of moving from the mold and smoke smelling 3rd floor to the much nicer 4th. We noticed that the stairwells are under construction and there is water damage to several of the walls.
Other than that, the desk attendant & cleaning ladies are very helpful. They are helpful even if some have to use a translation app.
My room was lovely and well cleaned. Room darkening curtains, two air units, comfy bed, tea, water and a deluxe bidet. The address is not correct even when you type it in on *******, but again the staff is incredibly helpful with anything you need.
Response from Property: Dear guest: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services. We look forward to your visit again!
Guest User
Special Queen Room
Stayed in May 2025
Couple
17 review
8.0/10
Very Good
Posted on Jun 21, 2025
Good location, nearby OCT subway station and right in front of Splendid China, easy commute to airport and Civic Center. Room was okay, could be cleaner, particularly the bathroom. Light (but bearable) cigarette smell in the room. Weird aisle floor.
Response from Property: 尊敬的賓客:您好!感謝您對城市客棧各方面的認可!但是我們知道距離您心目中的全五分標準還有一定的差距,我們會繼續努力的!祝您開心每一天!
Alexandra Kalinina
2-bed Room With Sea View
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 7, 2025
We stayed at this hotel for one night over the weekend and found it to be excellent value for money. The location is perfect—just a short distance from the Shenzhen Bay immigration control point and close to the Window of the World theme park (we enjoyed a lovely 15-minute walk). And it’s conveniently located just opposite the MTR station.
We booked the standard twin room with a sea view, and it was definitely worth the small extra cost (only about 5 RMB more). The view was lovely. The room itself was small but very clean, with modern furniture, spotless white bed linens, and fresh towels.
Breakfast was reasonably priced—30 RMB for adults and 15 RMB for children—and offered a decent variety.
If we need to stay overnight in Shenzhen again, I’ll definitely choose this hotel. Highly recommended for a short stay!
Response from Property: Dear guest, thank you for staying at the City Inn. I'm glad to see your feedback on the hotel's location, hygiene conditions, and service qualityQuantitative praise. The hotel is adjacent to the three major scenic spots of Overseas Chinese Town, Yitian Holiday Plaza Shopping Center, dining, entertainment, and cinemas, with everything available. At the same time, the hotel's buffet breakfast provides high-quality catering services for guests. We look forward to your next visit.
TKh_
Cozy 2-bed Room
Stayed in Feb 2025
Business traveler
2 review
5.5/10
Posted on Mar 9, 2025
Different from the pictures. The toilet and room floor is not clean. Small sized. Not that much equipped room. Room door lock was not working sometimes. Several times, I has to wait around 5min to open it. It’s difficult when you have urgent issues to go in to the room. Breakfast is medium. The breakfast choice is limited. Location is very good. Near to window of the world, just 10 min walk. OCT Metro station around 2-3min walk. The frontdesk man doesn’t speak eenglish also.
Response from Property: Dear guest: Hello! Thank you very much for choosing City Inn and leaving this review. During your stay at our hotel, if you are not satisfied with your room, you can contact the front desk customer service. We will promptly replace or upgrade your room based on the availability of the day and if possible! Thank you for your companionship and tolerance. We strive to provide you with the highest quality service and hope that you can feel our sincerity and dedication. Looking forward to our next wonderful encounter and wishing you a happy life!
Guest User
Special Twin Room
Stayed in Apr 2025
Traveling with friends
13 review
8.0/10
Very Good
Posted on Jul 6, 2025
The best price with the comfortable room.
Response from Property: Thank you for your love for the hotel. We sincerely welcome you for your next stay.
Zaq Mosher
Special Queen Room
Stayed in Jun 2025
Solo traveler
12 review
9.0/10
Great
Posted on Jul 24, 2025
The room actually had a window facing the ocean, even though it said the room was windowless.
On the downside, it was the hardest bed I've slept on in China. It was like a block of wood. I know some people like this, but it's bad for my back and neck.
Response from Property: 尊敬的賓客:您好!感謝您對城市客棧各方面的認可!但是我們知道距離您心目中的全五分標準還有一定的差距,我們會繼續努力的!祝您開心每一天!
Guest User
Special Queen Room
Stayed in Jun 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 20, 2025
Very helpful, friendly staffs. We encountered some problems which we require to watch the CCTV and make a police report, they were helpful and accommodated our request immediately
Response from Property: Thank you for your love for the hotel. We sincerely welcome you for your next stay.
Reddest Beard
Business Queen Room
Stayed in Jun 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Jul 16, 2025
This hotel is very nice, clean, and conveniently located in the OCT section of Shenzhen. The room was a great size, very modern, and had a very comfortable bed and sofa.
Response from Property: Thank you for your love for the hotel. We sincerely welcome you for your next stay.
Snoopy0828
Cozy Double Room
Stayed in Nov 2024
Family
15 review
8.5/10
Very Good
Posted on Dec 21, 2024
Staff are helpful and friendly, location is good, I would suggest give 1 more card to guests.
Response from Property: Thank you for your love for the hotel. We sincerely welcome you for your next stay.
ninemil
Deluxe Double Bed Room (Spacious Space + Extra-Large Bathtub + Premium Amenities)
Stayed in Oct 2024
Couple
3 review
9.5/10
Amazing
Posted on Dec 3, 2024
No hot water on the morning of the checkout day, but otherwise just as good as our first stay.
Those bath tubs are still amazing!
Response from Property: Thank you for your love for the hotel. We sincerely welcome you for your next stay.
Gina Ramona
Special Queen Room
Stayed in Apr 2025
Couple
4 review
10/10
Outstanding
Posted on May 17, 2025
This hotel has a fantastic location — just steps away from the metro and within walking distance of OCT Loft, the city’s vibrant arts district.
The staff at the front desk were kind and helpful, even recommending a place to eat when we arrived past midnight — which we really appreciated.
Our first room had a strong smell of cigarette smoke, but the staff were quick to help and changed it for us with no hassle.
Overall, a good stay in a great spot, especially for those wanting to explore the creative side of Shenzhen.
Response from Property: 莫道異鄉無知己,貴客臨門夜風停。您若歸於歡喜,我則達成所願。您的好評是對我們工作的最大支持與肯定,感謝您選擇城市客棧,期待您的下次入住!
Guest User
Cozy 2-bed Room
Stayed in Mar 2025
Couple
1 review
7.0/10
Posted on May 3, 2025
Check in and check out is fast, it is very convenient and cheap to go to many different places through metro. Many beautiful places near the hotel.
Response from Property: 尊敬的賓客:您好!感謝您對城市客棧各方面的認可!但是我們知道距離您心目中的全五分標準還有一定的差距,我們會繼續努力的!祝您開心每一天!
Traveling Chef
Special Queen Room
Stayed in Mar 2025
Business traveler
5 review
8.5/10
Very Good
Posted on May 11, 2025
Super easy check-in. Very conveniently located, close to the metro, and food options right behind the hotel.
Response from Property: 尊敬的賓客:您好!感謝您選擇城市客棧!出行在外要的就是一份舒心,要的就是一份親切, 要的就是一份温馨,我們怎能不努力滿足您的願望呢,因為這也是我們的心願,願您來到城市客棧的每一天都是開心的!
Guest User
Special Queen Room
Stayed in May 2025
Business traveler
80 review
10/10
Outstanding
Posted on Jun 9, 2025
overall a good hotel on a budget, very near the metro station, so easy to reach
Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可,我們所做的努力是為每一位賓客帶來舒適的體驗,看到您的滿意和肯定,我們非常的感動並充滿動力,時刻期盼着您的下次回來。
Ming Yan
Deluxe Double Bed Room (Spacious Space + Extra-Large Bathtub + Premium Amenities)
Stayed in Jan 2025
Couple
1 review
10/10
Outstanding
Posted on Feb 15, 2025
Big and clean room
Response from Property: 親愛的賓客,感謝您對酒店的讚許!每個城市總會有讓人惦念的理由,每個季節都有難捨的景色,每個酒店都有他們甜美和温馨的回憶,希望城市客棧會是您回憶裏最温馨最獨特的那個!期盼您常回城市客棧看看,祝您生活愉快!