Vienna Hotel (Shenzhen Huawei Wuhe Avenue Bantian North Subway Station) Reviews

Thought I would give the Vienna Hotel another chance, considering this branch was in the perfect location for my weekend plans. Unfortunately I regretted this decision almost immediately. Despite having my trip.com receipt and my passport ready, the front desk staff were insistent about me rebooking the room at nearly double the price. When I refused, they finally checked my booking and saw I had already paid. I had specifically requested a non-smoking room, but was still shown to an ancient, dingy room on the 12th floor that reeked of mould and cigarettes. Well, at least it had a window. Safe to say that I will not be wasting my time, or money, on the Vienna Hotel again.

Very nice hotel pretty close to the subway station. Very comfy bed and great to rest. The hotel staff is quite experienced. Great chain

Title: Awesome experience at [Hotel Name]! I am really satisfied with my stay this time! The room is clean and tidy, and the layout is warm and comfortable. The bedding is soft, so you can sleep until dawn. The service staff are warm and considerate and responsive to all requests. The location of the hotel is also very good, with convenient transportation and abundant dining and entertainment. Very cost-effective, will come again next time!

The service attitude is very good. I upgraded the room type for free. It is very clean and not noisy. It is very comfortable to sleep. The only drawback is that the mobile navigation leads to the back door. After going around in a circle, I will choose Vienna next time I go to Shenzhen.

The room door cannot be opened by swiping the room card. I will ask the front desk to handle it next time. It still cannot be opened by swiping the room card. I will go back to the front desk again, which seriously delays my time.

The environment is hygienic and clean, the service is good and the price is affordable.

Just keep it together, the facilities are old and there are no screens on the windows.

I booked a large bed, but the front desk gave me a 1.5-meter small bed with no windows and it was pitch black.

The transportation is not very convenient and the place is hard to find

It’s really hard to imagine this happening. The temperature in Shenzhen has dropped recently. In order to take a comfortable hot bath, I brought bath towels and these to open an hourly room. I checked in around 1 o’clock. Because I read reviews about the bathing problem before, I specially brought a bath towel when I checked in. Please ask the front desk to arrange a room for me to take a normal bath. When I ordered a takeaway and finished my meal, I was about to take a shower. I found that the water temperature was not enough. It was warm water, not hot water, so I called the front desk. They said that the auxiliary heating equipment was only installed today, so the water temperature was indeed not enough. It might take a while to boil the water before it can become hot. . So I had to wait for about half an hour and found that the water was still warm. I called the front desk, and the front desk said they would verify the water temperature and ask someone to come up and show it to us. After waiting for a long time, no one came up, so I had to call again and the phone said they would come up to us. The water temperature on the rooftop was verified to be 40 degrees. I asked to come to the room to verify. After verification, the manager said that the water was indeed too warm to take a shower. Then the person said he was going to report it to the manager and it was gone forever. No one contacted me until I checked out. In the end, I had to check out before I could take a shower. The front desk didn't offer any solution at all, but I took the initiative to bring it up. Finally, after a long time, they asked me to add WeChat to solve the problem. The plan they gave me was to let me stay for 200 a night next time. I came to your place to take a shower. If you couldn't stay, why didn't you tell me to check out in advance and refund my money? Not only did I not have a shower, but it also wasted my time and wasted several hours.

The TV in the separate room was so loud that I couldn't sleep all night. The room hygiene was average and there were many mosquitoes.

The room is clean and the front desk service is very good! also upgraded

The room was nice and there was free laundry. I like it very much

Very good location, the hourly room for 110 yuan is very cost-effective, and the environment inside is very high-end and comfortable