Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.3
Amenities7.8
Service8.4
Cleanliness8.0
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All reviews(473)
Positive reviews(430)
Reviews with photos/video(227)
Easy to get around(51)
Friendly front desk staff(48)
Well designed(17)
Perfect for business trips(15)
Close to metro(14)
Amazing natural light(9)
Nice toiletries(9)
Excellent room layout(7)
Negative reviews(43)
tonyathk
Guestroom
Stayed in Dec 2024
Couple
16 review
9.0/10
Great
Posted on Jan 20, 2025
Hotel is easy to find, location is good. Service is good due hotel staff have problem in English would use Google translate to communicate.
But the cleanliness is not good, plus mirror has broken cracks beside the bathtub, plus windows open will be very noisy, even 6/F.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Ben Wong Ting Chong
Guestroom
Stayed in Jul 2024
Traveling with friends
11 review
6.5/10
Posted on Aug 5, 2024
Noce location, some room facilities were broken, not very clean.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Guestroom
Stayed in Jun 2024
Solo traveler
2 review
9.5/10
Amazing
Posted on Jul 29, 2024
Very good Service , 5 Star !
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Donglaixiwang
Guestroom
Stayed in Oct 2023
Couple
11 review
10/10
Outstanding
Posted on Nov 6, 2023
Very nice ,l Will very happy of this hotel service very good thx
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
JovanJovan
Self-Enjoyment Double Bed Room With Private Bathtub
Stayed in Jul 2024
Couple
29 review
8.0/10
Very Good
Posted on Aug 12, 2024
Nice decorations in the room
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Lam
Guestroom
Stayed in Dec 2024
Couple
6 review
10/10
Outstanding
Posted on Jan 13, 2025
good very good
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anonymous User
Stayed in Jan 2023
Couple
2 review
10/10
Outstanding
Posted on Mar 1, 2023
Think you have a good time
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Ar_Tzu
Themed Suite
Stayed in Apr 2025
Traveling with friends
18 review
8.5/10
Very Good
Posted on May 18, 2025
The room was a big surprise and we were all very satisfied with it. There is no peculiar smell either. 
But what I am not satisfied with the room is that the shower water is not hot enough, the bath water is not hot either, the towels are torn, and the kettle is moldy.
The toilet seats I am most satisfied with are those with electricity that can generate heat.
Original TextTranslated by Google
6/11
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Guestroom
Stayed in Apr 2025
Traveling with friends
1 review
8.0/10
Very Good
Posted on May 4, 2025
The hotel has a good service attitude, the rooms are spacious and bright, and very comfortable. The hotel's location is also very good, very close to business.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Maymayan
Smart Queen Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 24, 2025
The hotel is conveniently located and has complete facilities. The lobby for receiving tour groups is a bit messy and always bustling, but the room assigned by the front desk is far away from them, and it is very quiet upstairs. I am very satisfied with the room. Next door is Excellence in Town, which is very convenient for eating and shopping! The Convention and Exhibition Center and Royal Plaza are not far away. If you want to have morning tea, it is also close to Diando! The room is very clean and soundproofed. You will not be disturbed at all. It is a very comfortable experience! Moreover, the transportation is convenient and the geographical location is unique. It is very close to Dongmen Snack Street, which is a paradise and welfare for foodies. In addition, the service attitude of the young lady is very high. She solved all the problems we encountered. The service is super good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Smart Queen Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 6, 2025
I first looked at this hotel on Ctrip. Compared with other nearby hotels, this one has a large room and a convenient location. According to the navigation, you can go to the 7 Days Inn building downstairs. You can see many food and drink shops outside and downstairs. It is not far from the nearby shopping malls. At first, I wanted to book it in Dongmen, but it was too noisy over there. It is much better here, and the road is wide, convenient for shopping and going anywhere. The hotel lobby is on the sixth floor above the 7 Days Inn downstairs. The lobby is quite large, as are the rooms. The room I booked is also very large, with all the necessary items, good air conditioning, and separate wet and dry areas for bathing, which I like very much. There is also a large projection screen in the room. When the lights are turned off, it is no different from a private home theater, and there are many things to watch. Another point is that the front desk service is very good, and the first impression is very good. This is worth a thumbs up and worth returning to stay.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Bk bb
Guestroom
Stayed in Feb 2025
Couple
36 review
8.0/10
Very Good
Posted on Mar 29, 2025
It is about 5 minutes away from the subway station and the location is convenient. This is the second time I stay here
This time, they unexpectedly upgraded our room.
The cave room is decorated with unique features
There is a large bathtub and the bed is very comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Queen Room
Stayed in Feb 2025
Other
1 review
10/10
Outstanding
Posted on Mar 21, 2025
Very good, the front desk helped to upgrade the room. Overall, it is very good, and the room aunt is also very enthusiastic. The room is very tidy, with many small designs. The modern and simple design is refreshing. The bed is very comfortable to sleep on, and the fatigue is swept away. I like it and plant it. It is very close to Vientiane City. The room is very clean and comfortable, the sheets and quilts are all new, the wifi is also very good, and the movie is not stuck. The air conditioning and heating are also good, not cold at all, the bathing facilities are also very complete, the shampoo is very fragrant, and the front desk receptionist is also very enthusiastic. Every time you enter the door, you will say hello. There is a public free parking space. I will choose this hotel next time. The main thing is that the room is very clean, the lighting is great, and the curtains can also use smart Xiaodu. The service butler saw that we had a lot of luggage and was very enthusiastic to help us take it into the room. The washbasin is also the style I like. It is a little romantic. This hotel is satisfied and highly recommended for family travel, couples travel, and business travel partners to stay. When needed, it will also be given as soon as possible. Give a thumbs up to Shenwan Hotel and recommend it to people I know. It is a great hotel and it is also close to friends.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Anonymous User
Guestroom
Stayed in Feb 2025
Couple
15 review
5.5/10
Posted on Mar 9, 2025
The hotel is very old. We first went to the blue ocean style room but it was very smelly and it was still dark even when the lights were on. We went to the front desk to pay extra money to change to another room, which felt a little better but also had a strange smell.
The door was broken, the hair dryer frame was broken and fell to the ground, and the shower support rod in the bathroom was away from the wall.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
BL850
Smart Queen Room
Stayed in Jan 2025
Business traveler
299 review
10/10
Outstanding
Posted on Feb 27, 2025
The room is clean and spacious, parking is convenient, and the customer service is thoughtful
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!