Platinum Stearns Hotel

Platinum Stearns Hotel Reviews

Platinum Stearns Hotel

Apartment T4, Zhuoyue Qianhai No.1, No.56 Guiwan 5th Road, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Platinum Stearns Hotel
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Platinum Stearns Hotel Guest Reviews

4.6/5
Very Good
596 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.6
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Positive reviews(566)
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Easy to get around(70)
Perfect for business trips(58)
Convenient for shopping(50)
Large rooms(45)
Many amenities(40)
Friendly front desk staff(31)
Close to metro(25)
Excellent room layout(16)
Negative reviews(30)
Guest User
2-Bedroom Executive Suite
Stayed in Nov 2024
Family
4 review
4.2/5
Very Good
Posted on Dec 30, 2024
Room very spacious with two XL double beds and two bathrooms. We chose a room type with a bath tub. The bath tub was a bit small for me and my two little ones and it wasn’t clean at all. There was a cigarette in the master bedroom. Overall good value for money but cleanliness needs improving.
Response from Property: 尊敬的客人, 感謝您的選擇入住與反饋。對於給您帶來的不太愉悦的體驗, 我們深表歉意。您的建議非常重要, 我們已經反饋給客房部並立即進行了改進, 相信日後我們的同事在為客人服務將更加細緻。再次對您的不悦深表歉意, 期待您的再次入住感受我們更好的服務。
jodeSo
Executive Studio Apartment
Stayed in Jul 2024
Business travelers
8 review
3.2/5
Posted on Aug 9, 2024
Reception is not well indicated on the side of the building under a small “Hello” sign … no hotel logo. Actually it is not a hotel but a service apartment with no staff/service beside reception counter. Doors are a bit strange to use/lock (safety issue). Remote controler was dirty with food or blood stains on it. Shower amenities are too big bottles that doesn’t fit inside the shower area. Location is good for Qianhai with shopping mall and restaurants close by but far from downtown and night life activities. USB electrical sockets didn’t work on one side of the bed.
Response from Property: 尊敬的賓客: 您好, 感謝您的入住和花時間和我們分享入住體驗。很抱歉在您入住期間給您帶來不好的體驗, 公寓正在不斷完善更新硬件設施, 你所看到的設施將會不斷完善。同時, 我們會加強對公寓的管理,爭取給您帶來更好的服務,請相信我們想為客人做得更多。 小鉑歡迎您再次入住!
Guest User
Executive Studio Apartment
Stayed in May 2024
Couples
1 review
3.7/5
Posted on Jun 17, 2024
Center location close to major shopping centers and metro station. Room is clean and in good size. Not much service though. Front desk is a bit difficult to find. Property is mixed with other residential.
Response from Property: 感謝您選擇鉑斯登行政公寓(前海店)作為您的入住選擇。我們的前台24小時為您服務,您對我們的服務和設施的好評讓我們倍感榮耀,我們的團隊會一直努力為每一位客人提供最好的住宿體驗。公寓位於深圳南山前海卓越前海壹號金融街,臨近地鐵一號線鯉魚門及地鐵五號線桂灣地鐵站,酒店周圍配備高端辦公樓及國際化商場,周邊有華潤前海中心、前海交易廣場、前海鴻榮源中心、華海金融創新中心等商務地標,步行2-3分鐘即可到達;步行5分鐘還能到達前海萬象城。公寓B1層直通卓悦INTOWN購物中心(餐飲品牌眾多),車程9分鐘到達山姆會員商店(前海店),這裏交通便利,距深圳寶安國際機場與國際會展中心約15公里,駕車僅25分鐘;公寓步行3分鐘可達來回香港的跨境巴士萬象前海東門站;距蛇口遊輪母港車程15分鐘,輕鬆抵達港珠澳,全面滿足您的出行需求! 我們的房間由國內知名設計師傾心設計,為您打造舒適的氛圍,配備進口家電:德國美諾廚房設施、沁園直飲水、TOTO智能馬桶、松下暖風機、日本林內(Rinnai)熱水器、HITACHI空調、霍尼韋爾(Honeywell)新風系統和德國美諾(Miele)全自動洗衣烘乾機等。 五星級酒店品質的床品每一套都是經過精洗、高温消毒的,保證您入住期間乾淨舒適,鉑斯登全體員工期待着您的再次光臨~祝您旅途愉快,事業順利!
SK
Mini Suite - 2-Room
Stayed in Jun 2024
Family
4 review
4.2/5
Very Good
Posted on Sep 8, 2024
The check in counter is on the left hand corner of the entrance of the main building.
Response from Property: 尊敬的賓客:感謝您選擇鉑斯登行政公寓(深圳卓越前海壹號店)作為您的入住選擇,沒有得到您的全5分好評,我們心裏還是有點點的失落,可能是公寓還有做的不到位的地方,希望您下次的到來能給我們指出我們的不足,我們會努力做到更好,我們用心服務讓到店的每位賓客都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,鉑斯登全體員工期待着您的再次光臨~祝您旅途愉快,事業順利!
Guest User
Executive Studio Apartment
Stayed in Oct 2024
Business travelers
71 review
4.2/5
Very Good
Posted on Jan 4, 2025
Reception has given a welcome service, will visit again
Response from Property: 感謝您選擇鉑斯登行政公寓(深圳卓越前海壹號店)作為您的入住選擇。我們的前台24小時為您服務,您對我們的服務和設施的好評讓我們倍感榮耀,我們的團隊會一直努力為每一位客人提供最好的住宿體驗。公寓位於深圳南山前海卓越前海壹號金融街,臨近地鐵一號線鯉魚門及地鐵五號線桂灣地鐵站,酒店周圍配備高端辦公樓及國際化商場,周邊有華潤前海中心、前海交易廣場、前海鴻榮源中心、華海金融創新中心等商務地標,步行2-3分鐘即可到達;步行5分鐘還能到達前海萬象城。公寓B1層直通卓悦INTOWN購物中心(餐飲品牌眾多),車程9分鐘到達山姆會員商店(前海店),這裏交通便利,距深圳寶安國際機場與國際會展中心約15公里,駕車僅25分鐘;公寓步行3分鐘可達來回香港的跨境巴士萬象前海東門站;距蛇口遊輪母港車程15分鐘,輕鬆抵達港珠澳,全面滿足您的出行需求! 我們的房間由國內知名設計師傾心設計,為您打造舒適的氛圍,配備進口家電:德國美諾廚房設施、沁園直飲水、TOTO智能馬桶、松下暖風機、日本林內(Rinnai)熱水器、HITACHI空調、霍尼韋爾(Honeywell)新風系統和德國美諾(Miele)全自動洗衣烘乾機等。 五星級酒店品質的床品每一套都是經過精洗、高温消毒的,保證您入住期間乾淨舒適,鉑斯登全體員工期待着您的再次光臨~祝您旅途愉快,事業順利!
PUIKIN
Executive Studio Apartment
Stayed in Feb 2024
Family
14 review
3.2/5
Posted on Apr 1, 2024
The followup service was not close enough, we have to ask a lot of thing my self eg WIFI PIN
Response from Property: 尊敬的住客!非常感謝閣下的入住與點評! 感謝您的意見, 在您入住期間, 適逢滿房, 遊客較多, 請見諒!我們將會加強對酒店軟硬件設施以及服務質量的提升,小鉑定期定量定時在維護和更新房間環境、設備以及公共區域設施, 務求讓閣下入住有更為舒適整潔的環境, 希望閣下下一次光臨有一個全新的感受! 熱切期待再次光臨體驗!
Guest User
Light Luxury Three-Bedroom Suite
Stayed in Jan 2024
Family
7 review
4.0/5
Very Good
Posted on Feb 18, 2024
very friendly and helper staffs, bathroom and floor are not very well cleaned but acceptable if travel without kids
Response from Property: 尊敬的客人, 感謝您的選擇入住與反饋。對於給您帶來的不太愉悦的體驗, 我們深表歉意。您的建議非常重要, 我們已經反饋給客房部並立即進行了改進, 相信日後我們的同事在為客人服務將更加細緻。再次對您的不悦深表歉意, 期待您的再次入住感受我們更好的服務。
Chung Pong
Light Luxury Three-Bedroom Suite
Stayed in May 2024
Family
10 review
5.0/5
Outstanding
Posted on Jun 19, 2024
The room is clean and tidy, staff is helpful and professional.
Response from Property: 感謝您選擇鉑斯登行政公寓(前海店)作為您的入住選擇。我們的前台24小時為您服務,您對我們的服務和設施的好評讓我們倍感榮耀,我們的團隊會一直努力為每一位客人提供最好的住宿體驗。公寓位於深圳南山前海卓越前海壹號金融街,臨近地鐵一號線鯉魚門及地鐵五號線桂灣地鐵站,酒店周圍配備高端辦公樓及國際化商場,周邊有華潤前海中心、前海交易廣場、前海鴻榮源中心、華海金融創新中心等商務地標,步行2-3分鐘即可到達;步行5分鐘還能到達前海萬象城。公寓B1層直通卓悦INTOWN購物中心(餐飲品牌眾多),車程9分鐘到達山姆會員商店(前海店),這裏交通便利,距深圳寶安國際機場與國際會展中心約15公里,駕車僅25分鐘;公寓步行3分鐘可達來回香港的跨境巴士萬象前海東門站;距蛇口遊輪母港車程15分鐘,輕鬆抵達港珠澳,全面滿足您的出行需求! 我們的房間由國內知名設計師傾心設計,為您打造舒適的氛圍,配備進口家電:德國美諾廚房設施、沁園直飲水、TOTO智能馬桶、松下暖風機、日本林內(Rinnai)熱水器、HITACHI空調、霍尼韋爾(Honeywell)新風系統和德國美諾(Miele)全自動洗衣烘乾機等。 五星級酒店品質的床品每一套都是經過精洗、高温消毒的,保證您入住期間乾淨舒適,鉑斯登全體員工期待着您的再次光臨~祝您旅途愉快,事業順利!
Eddie
Executive Studio Apartment
Stayed in Feb 2023
Travel with friends
9 review
3.2/5
Posted on Mar 8, 2023
1) No bowls, plates, cutlery, cooking utensils in the apartment 2) Shower cubicle flooring is slippery when wet 3) No laundry bag 4) Wide variety of food outlets available at basement level 5) Nice open view
6/10
Response from Property: 尊敬的住客,非常高興您能點評我們家公寓!公寓廚具是需要有償聯繫前台加借的哦,正常房間是不配的呢!洗衣袋是可以提供的呢,沐浴間地板原就是防滑地板呢,您的建議小鉑會記錄下來反饋並解決,如果您下次入住可隨時聯繫前台小鉑哦,周邊就是卓越和華潤,川湘粵菜等餐廳任君選擇,祝您生活愉快!期待您下次光臨!
Helen
Light Luxury Three-Bedroom Suite
Stayed in Jul 2023
Family
2 review
3.5/5
Posted on Aug 13, 2023
The building was nice and kind of convenient for Namshan. The reception desk was helpful in helping us to order a 6 ppl van. She wanted to help walk us to the car but ended up walking around the whole building. My bedroom window was right by a road contruction side so up till 130AM there was rod banging and restarted at 630am on a Sunday!!!!! my bathroom also smelled really bad due to the pipes.. I didn't complain that evening as the kids came home at 11am and were knackered and couldn't move rooms so just left it since we were only staying 1 night. The other rooms weren't that bad. There was also a cigarette butt at the entrance of the door when we came in. I think the cost for a 3 bedroom was cheap..... for what it was. Not sure if i would stay there again. There were a lot of food options in the basement of the building which was convenient.
Response from Property: 親,看到您的點評, 我們很傷心沒能給客官您滿意的入住體驗, 這是我們最大的遺憾。您的誠懇評價是對酒店不斷進步的鞭策, 我們期待您的再次光臨, 一定會給您更好更滿意的入住體驗, 會讓您感受到我們的誠意, 也會讓您看到酒店的我們是在不斷的努力進步。酒店的我們始終會以更好的服務來迎接每一位客人, 最後祝您生活愉快, 感謝您的真誠評價, 真心希望您能夠再次入住來感受我們的進步。
stanley
Mini Suite - 2-Room
Stayed in Jun 2023
Family
5 review
4.0/5
Very Good
Posted on Jul 16, 2023
Main desk moved away from the usual but at least people are willing to tell you where to go. Pretty good as usual overall. It is the fourth stay I have with this hotel and I am still coming back. They even call you and check why you haven't checked in yet.
Response from Property: 感謝您選擇鉑斯登行政公寓(前海店)作為您的入住選擇。我們的前台24小時為您服務,您對我們的服務和設施的好評讓我們倍感榮耀,我們的團隊會一直努力為每一位客人提供最好的住宿體驗。公寓位於深圳南山前海卓越前海壹號金融街,臨近地鐵一號線鯉魚門及地鐵五號線桂灣地鐵站,酒店周圍配備高端辦公樓及國際化商場,周邊有華潤前海中心、前海交易廣場、前海鴻榮源中心、華海金融創新中心等商務地標,步行2-3分鐘即可到達;步行5分鐘還能到達前海萬象城。公寓B1層直通卓悦INTOWN購物中心(餐飲品牌眾多),車程9分鐘到達山姆會員商店(前海店),這裏交通便利,距深圳寶安國際機場與國際會展中心約15公里,駕車僅25分鐘;公寓步行3分鐘可達來回香港的跨境巴士萬象前海東門站;距蛇口遊輪母港車程15分鐘,輕鬆抵達港珠澳,全面滿足您的出行需求! 我們的房間由國內知名設計師傾心設計,為您打造舒適的氛圍,配備進口家電:德國美諾廚房設施、沁園直飲水、TOTO智能馬桶、松下暖風機、日本林內(Rinnai)熱水器、HITACHI空調、霍尼韋爾(Honeywell)新風系統和德國美諾(Miele)全自動洗衣烘乾機等。 五星級酒店品質的床品每一套都是經過精洗、高温消毒的,保證您入住期間乾淨舒適,鉑斯登全體員工期待着您的再次光臨~祝您旅途愉快,事業順利!
Guest User
Executive Studio Apartment
Stayed in May 2023
Solo travelers
2 review
4.0/5
Very Good
Posted on Jun 23, 2023
环境:good, B1 is shopping center
Response from Property: 尊敬的賓客:您好,感謝您的點評!鉑斯登提倡“ 用心服務”,我們正在用心發現可以給您提供服務的機會, 給您提供更滿意、更舒適的休息環境! 您的滿意就是我們的追求! 期待您的再次光臨。
Guest User
Executive Studio Apartment
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 2, 2025
It was really a pleasant surprise. The location and furnishings are really cost-effective! You can often see planes outside the window hahahaha, and what's even more unexpected is that there is Sprite and Coke in the refrigerator😍
Original TextTranslated by Google
Response from Property: Thank you for choosing Pusideng Executive Apartment (Shenzhen Zhuoyue Qianhai No. 1 Branch) as your accommodation choice. Our front desk is at your service 24 hours a day. Your praise of our services and facilities makes us feel honored. Our team will always work hard to provide the best accommodation experience for every guest. The apartment is located at No. 1 Financial Street, Zhuoyue Qianhai, Qianhai, Nanshan, Shenzhen. It is close to Leiyumen Metro Station on Line 1 and Guiwan Metro Station on Metro Line 5. The hotel is surrounded by high-end office buildings and international shopping malls. It is also surrounded by China Resources Qianhai Center and Qianhai Metro Station. Business landmarks such as Hai Exchange Plaza, Qianhai Hongrongyuan Center, and Huahai Financial Innovation Center can be reached in 2-3 minutes on foot; Qianhai Vientiane City can also be reached in 5 minutes on foot. The B1 floor of the apartment is directly connected to Bonjour INTOWN Shopping Center (with many catering brands), and it takes 9 minutes to drive to Sam's Club (Qianhai store). The transportation here is convenient, about 15 kilometers from Shenzhen Bao'an International Airport and the International Convention and Exhibition Center, and only 25 minutes by car; the apartment It takes a 3-minute walk to reach the Vientiane Qianhai Dongmen Station of the cross-border bus to and from Hong Kong. It is a 15-minute drive from the Shekou cruise home port and can easily reach Hong Kong, Zhuhai and Macao, fully meeting your travel needs! Our rooms are carefully designed by well-known domestic designers to create a comfortable atmosphere for you. They are equipped with imported appliances: German Miele kitchen facilities, Qinyuan direct drinking water, TOTO smart toilets, Panasonic heaters, Japanese Rinnai water heaters, and HITACHI air conditioners , Honeywell fresh air system and German Miele automatic washing and drying machine, etc. Each set of five-star hotel-quality bedding has been carefully washed and sterilized at high temperatures to ensure cleanliness and comfort during your stay. All Platinum staff are looking forward to your visit again ~ I wish you a happy journey and a successful career!
jj@hk
Mini Suite - 2-Room
Stayed in Nov 2024
Family
15 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The hotel is very suitable for family travel. It has large space and feels like home. It is next to Bonjour in town? But the only drawback is that the check-in service desk is very difficult to find.
Original TextTranslated by Google
Response from Property: 感謝您選擇鉑斯登行政公寓(深圳卓越前海壹號店)作為您的入住選擇。我們的前台24小時為您服務,您對我們的服務和設施的好評讓我們倍感榮耀,我們的團隊會一直努力為每一位客人提供最好的住宿體驗。公寓位於深圳南山前海卓越前海壹號金融街,臨近地鐵一號線鯉魚門及地鐵五號線桂灣地鐵站,酒店周圍配備高端辦公樓及國際化商場,周邊有華潤前海中心、前海交易廣場、前海鴻榮源中心、華海金融創新中心等商務地標,步行2-3分鐘即可到達;步行5分鐘還能到達前海萬象城。公寓B1層直通卓悦INTOWN購物中心(餐飲品牌眾多),車程9分鐘到達山姆會員商店(前海店),這裏交通便利,距深圳寶安國際機場與國際會展中心約15公里,駕車僅25分鐘;公寓步行3分鐘可達來回香港的跨境巴士萬象前海東門站;距蛇口遊輪母港車程15分鐘,輕鬆抵達港珠澳,全面滿足您的出行需求! 我們的房間由國內知名設計師傾心設計,為您打造舒適的氛圍,配備進口家電:德國美諾廚房設施、沁園直飲水、TOTO智能馬桶、松下暖風機、日本林內(Rinnai)熱水器、HITACHI空調、霍尼韋爾(Honeywell)新風系統和德國美諾(Miele)全自動洗衣烘乾機等。 五星級酒店品質的床品每一套都是經過精洗、高温消毒的,保證您入住期間乾淨舒適,鉑斯登全體員工期待着您的再次光臨~祝您旅途愉快,事業順利!
sun Nga sunny
2-Bedroom Executive Suite
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 26, 2024
The service is in place, transportation/restaurants are very close, the facilities in the house are complete and hygienic, I will definitely choose this hotel next time.
Original TextTranslated by Google
6/9
Response from Property: 感謝您選擇鉑斯登行政公寓(深圳卓越前海壹號店)作為您的入住選擇。我們的前台24小時為您服務,您對我們的服務和設施的好評讓我們倍感榮耀,我們的團隊會一直努力為每一位客人提供最好的住宿體驗。公寓位於深圳南山前海卓越前海壹號金融街,臨近地鐵一號線鯉魚門及地鐵五號線桂灣地鐵站,酒店周圍配備高端辦公樓及國際化商場,周邊有華潤前海中心、前海交易廣場、前海鴻榮源中心、華海金融創新中心等商務地標,步行2-3分鐘即可到達;步行5分鐘還能到達前海萬象城。公寓B1層直通卓悦INTOWN購物中心(餐飲品牌眾多),車程9分鐘到達山姆會員商店(前海店),這裏交通便利,距深圳寶安國際機場與國際會展中心約15公里,駕車僅25分鐘;公寓步行3分鐘可達來回香港的跨境巴士萬象前海東門站;距蛇口遊輪母港車程15分鐘,輕鬆抵達港珠澳,全面滿足您的出行需求! 我們的房間由國內知名設計師傾心設計,為您打造舒適的氛圍,配備進口家電:德國美諾廚房設施、沁園直飲水、TOTO智能馬桶、松下暖風機、日本林內(Rinnai)熱水器、HITACHI空調、霍尼韋爾(Honeywell)新風系統和德國美諾(Miele)全自動洗衣烘乾機等。 五星級酒店品質的床品每一套都是經過精洗、高温消毒的,保證您入住期間乾淨舒適,鉑斯登全體員工期待着您的再次光臨~祝您旅途愉快,事業順利!