UrCove by Hyatt Shenzhen Bay Nanyou Reviews

Location is great just next to mrt nanyou ,downstairs do have luckin coffee and 7-11,the room is comfortable and clean ,2nd time stay at here and still very new

This hotel was absolutely perfect for our stay, we stayed for 2 nights only but wished for more! The room had a control panel which was easy to use, was well-designed with a nice sofa and seating area. Everything was clean and good to use. Staff were all polite, and Bill (小本) was at the reception when I had some questions to ask regarding room control and food delivery - he was very helpful! If I had to pinpoint something to improve, it would be the breakfast - there wasn't much variety and the seating was limited. We skipped the 2nd day's breakfast. Despite the breakfast I'll definitely stay here again in the future.

Hotel has a small park nearby so the road in front is usually closed which is a little inconvenient. However we understood why as during late afternoon, there will be families with their kids playing on the road as well as the nearby park without having to worry about oncoming traffic. Upon check out, we informed the security and gave him the license plate of the car we booked to HK airport so he allowed open the barrier to allow the car to enter in the morning to pick us up. It is nice that they look out for the safety of the local community as well as hotel guests. Upon check in, we informed the front desk Zhou Zhou that we have booked two rooms and she helped assign both rooms to be side by side on the same level 37 which made it convenient for us as a family. She also took note of the request made for one of the rooms based on my daughter's health condition. Zhou Zhou is really friendly and attentive as she will greet and ensure everything is alright whenever we meet her. Both rooms are clean , spacious and well-maintained with modern facilities. Buffet breakfast was good and there is a slight change in menu each day. My family and I enjoyed our stay.

Location of the hotel is just a minute's walk from Exit A of Nanyou Metro Station. Lobby is on the 40th floor while guest rooms are from level 36 to 39 with laundry facilities at level 36. The room is clean and spacious enough for 2 adults. It is nice that they have the wash basin, toilet and bath facilities separated so one can still use the toilet / wash basin when another person is taking a shower. The room is well lit, equipped with charging ports including USB ports and other modern facilities. The receptionist Zhou Zhou is very friendly and helpful. She gave us useful information e.g. how to get to the nearest mall and suggested nearby tourist attractions. She is very responsive when I asked her questions on Weixin. She even helped us bring the luggage to our rooms after she processed our check in as we were unfamiliar with the hotel. She made our stay really pleasant and comfortable. All the other front desk officers, housekeeping and restaurant personnel we met were friendly and polite too. We usually get back late to the hotel so Mr Zhou from house keeping usually would be around when we requested for extra bottles of water and also showed me how to use the laundry service. Overall we enjoyed our 3 nights stay at UrCove by Hyatt Shenzhen Bay Nanyou.

Excellent location, beautiful view from the room and very friendly and courteous front desk. Highly recommended for the price I paid.

This hotel is situated in a commercial building. Room is a bit small and there isn’t a safe in the room yet it’s new and clean and very comfrey. other than that location is very convenient. Walking distance to the Raffles City Shopping Mall. Would recommend it if price is right !

Good and welcomed service by Vivian at the reception, first biz trip to Shenzhen is just ending with good experience at this hotel. Thank you for upgrading the room to facing ocean view. New and good, clean room and facility, and frank friendly reception would make you relaxed. Next trip to Shenzhen, will return again here.

staff vey kind and helpful Good location Near station But the room doesn’t block sound well

Rooms are clean, breakfast wide varieties, BELLA & Zhao, t are friendly staff. 有空

A cost-effective hotel is also a very satisfying stay experience, yoyo front desk service is very good, better understand the inner needs of customers, will arrange customers are very comfortable, willing to help, free to help print the children need things, the hotel is newly opened, all aspects are very good, health and clean, the environment is very good, will visit again and recommend

Hotel location is very good, the hotel transportation is very convenient, the room facilities are good, the room hygiene is very clean and tidy, the mattress is very soft and comfortable, the hot water pressure is large, the water temperature is comfortable, the bath is comfortable, the Internet is fast, and the office is convenient. Things are relatively complete, yoyo little sister presents a breakfast 🥛🍳🥟 breakfast a lot of things 🥦🍜🍽 taste good 😋 service is very careful, good attitude, looking forward to the next stay ~

The hotel has very good and modern design. The staff, Leo, has very good manner. There is a good view restaurant on 40th floor which has 6 dining rooms. It's suitable for big family gathering. And the dishes are good taste. I will recommend my friends to stay at this hotel.

The room is very clean and the service is warm and thoughtful.

Very clean and good view Bill 5⭐️