Compaq Hotel (Nanshan Lilin Subway Station Store)

Compaq Hotel (Nanshan Lilin Subway Station Store) Reviews

Compaq Hotel (Nanshan Lilin Subway Station Store)

NO.1003, Nanxin Road, Nanshan District, Shenzhen, Nanshan District, Shenzhen, Guangdong, ChinaSee Hotel Details
Compaq Hotel (Nanshan Lilin Subway Station Store)
Compaq Hotel (Nanshan Lilin Subway Station Store)Compaq Hotel (Nanshan Lilin Subway Station Store)Compaq Hotel (Nanshan Lilin Subway Station Store)
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Guest Reviews

9.2/10
Very Good
987 review
Verified reviews
Location9.3
Amenities9.2
Service9.3
Cleanliness9.2
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All reviews(987)
Positive reviews(962)
Reviews with photos/video(168)
Easy to get around(118)
Friendly front desk staff(74)
Convenient location(59)
Close to metro(48)
Classy environment(47)
Delicious breakfast(31)
Stayed multiple times(14)
Tasty coffee(7)
Negative reviews(25)
Guest User
Cozy 2-bed Room
Stayed in Oct 2023
Travel with friends
6 review
10.0/10
Outstanding
Posted on Nov 23, 2023
good service overall, the aroma smells too strong in the hallway
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Gilbert Goo
Cozy Queen Room
Stayed in Feb 2024
Business travelers
81 review
10.0/10
Outstanding
Posted on Mar 31, 2024
Superb location. The hotel is located next to the nearest metro station 100m away. There are plenty of restaurants and eateries next to the hotel.
Response from Property: Thank you for your praise of our 5-star, we will continue to work with your encouragement and support, I believe we will do better! Thanks for the support! Have a nice day!
Guest User
Cozy Queen Room
Stayed in Feb 2025
Business travelers
3 review
5.0/10
Posted on Mar 25, 2025
It's normal to have mosquitoes, but the service is abnormal. The mosquitoes buzzed even when I turned off the lights. I had no choice but to call the front desk at 2 am to ask for mosquito coils. I found mosquito coil liquid on the table, but it didn't work. In desperation another. I called the front desk again at around 3 o'clock, and they asked me to wait and they would send a new one up right away. As a result, no one came to deliver the car and no one informed me until I turned on the air conditioner, but it didn't cool.
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Response from Property: Dear guests: Hello! First of all, please accept our sincere apologies. We are deeply sorry for the check-in experience you described. This is by no means the level of service we deserve. In response to your feedback, we have urgently investigated and made the following rectifications: 1. **Mosquito problem**: Immediately strengthen mosquito control in the room and comprehensively check the sealing of the screen windows. Subsequently, we will prepare electric mosquito repellent liquid, mosquito repellent equipment and other emergency items for guests in advance. 2. **Service Omission**: Failure to respond to your needs in a timely manner was a major mistake on our part. We have provided service training to the staff on duty that night and optimized the night emergency procedures to avoid such incidents from happening again. 3. **Air conditioning failure**: The Engineering Department has inspected the air conditioning refrigeration system to ensure that all room equipment is operating normally. Thank you again for your feedback, your supervision helps us to continuously improve. If you have any other suggestions, please feel free to contact the hotel. We look forward to the opportunity to provide you with a better experience.
Anonymous User
Privilege Queen Room
Stayed in Feb 2025
Business travelers
34 review
6.0/10
Posted on Mar 4, 2025
I stayed at Compaq Hotel Shenzhen some time ago. I was expecting a quiet and comfortable resting environment, but I was greatly disappointed. The noise issue has been bothering me since the night I checked in. The hotel's soundproofing is very poor. I can hear the footsteps and conversations of people coming and going in the corridor clearly, as if they were in my room. What's worse is that the sound of the TV and the noise of playing from the next room can be heard continuously, and it is still noisy even late at night. I wanted to call the front desk to report it, but I was worried about disturbing others' rest, so I had no choice but to endure it. My sleep was seriously affected. The next day, I was in a very bad mental state and felt groggy all day, which seriously affected my schedule. Hotels are supposed to be places for people to relax and unwind, and such noise problems should not occur. I hope that Shenzhen Compaq Hotel can pay attention to the improvement of soundproofing facilities, provide guests with a truly quiet accommodation environment, and not let the noise ruin everyone's stay experience.
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Response from Property: Dear guests: Hello! Thank you very much for sharing your stay experience with us and providing valuable comments and suggestions for our work! We have made improvements in a timely manner. We were unable to leave you with perfect memories this time. We hope to make up for it next time (give us a chance!). We are working hard and look forward to your witnessing it! Wish you all the best!
Guest User
Deluxe 2-bed Room
Stayed in Jan 2025
Other
1 review
4.5/10
Posted on Feb 22, 2025
It is indeed close to the subway, but the experience is not good. There was one pillow missing when three people slept together. I asked the front desk to get one, but they said they didn't know if they had one. But they gave us condoms without any. I advise you not to order breakfast, as it is small and tastes bad. I heard other residents write emails to complain about the hotel, and I know how bad they are. The front desk is really busy. After checking in, they delivered things. It's a chain hotel 🤔 I'm really impressed
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Response from Property: Dear guests: Hello! Thank you very much for choosing to stay with us and taking the time to share your experience. We sincerely apologize for not meeting your expectations this time. Your feedback is an important reference for us to improve our services. Regarding the problem of insufficient pillows and room supplies you mentioned, we have communicated with the housekeeping department as soon as possible and will strengthen the inspection and replenishment process to ensure that similar incidents do not occur again. We are deeply sorry that you were not satisfied with the breakfast experience. We have adjusted the food categories and flavors in sync with the catering team. We sincerely invite you to experience it again during your next stay. Regarding the front desk service response issue, we have begun to optimize staffing and training to improve efficiency and service quality. Thank you again for your frankness and we look forward to the opportunity to regain your trust with better service.
LYniuqichongtian
Elegant Family Room
Stayed in Jul 2024
Family
20 review
9.7/10
Amazing
Posted on Aug 22, 2024
1. Location: The hotel is located in Nanshan District. It is accessible from Exit D of Lilin Station of Metro Line 9. It takes 1 minute to walk from the escalator exit and 10 seconds to walk from the elevator exit. This is the real subway station store and it is super convenient to travel. 2. Room type and price: Elegant family room, 1 room for 5 nights, 1881 yuan. This room type is well designed, especially suitable for a family of three traveling with children. The room size is similar to that of a double room or a twin room, but it is equipped with a double bed and a single bed. The price is The price is more affordable than that of a family room with children. 3. Breakfast supply: I chose the no-meal room type and had no experience. 4. Catering and shopping: There are no large comprehensive shopping malls in the surrounding area, but there are many popular delicacies in the surrounding area, including Shenzhen’s super hot porridge hot pot (right next to the hotel), authentic morning tea, and Shunde lao and other specialties. vegetable. In addition, there is an urban village 100 meters away, which is full of fireworks and various food stalls at night. 5. Self-driving parking: There is a parking lot on the first floor of the hotel. Special experience during stay: The weather in Shenzhen is hot and humid. When choosing a hotel, you must consider air conditioning and shower. The hotel does a good job in these two aspects: the air conditioning is sufficient and the shower water pressure is high. Finally, I would like to give a suggestion to the hotel: Since the two elevators are shared with another apartment hotel, firstly, it is recommended to consider using the elevator card to ride, and secondly, both elevators are set to be able to go up to the room. This is both safe and efficient.
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6/11
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We are already considering your suggestions. One of the elevators in the apartment is There is an elevator control card hung up. After swiping it, you can press the floor. It may be that our colleagues did not inform you in detail. We apologize. We will speed up the implementation of the elevator control issue. Thank you again for your suggestions and comments. We are looking forward to it. Your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Business travelers
2 review
2.0/10
Posted on Aug 8, 2024
The hotel environment is very bad. The air quality is very bad. There is a stuffy and damp smell. I have allergies even though I booked a room by the hour. I am speechless. Please be careful.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to hear that you had an allergic reaction in our hotel. We have taken all necessary measures to ensure the health and safety of our guests. Xiao Bai still needs to explain to you: our hotel has professional disinfection every week, and the linens are disinfected and cleaned at high temperatures every day by professional linen suppliers. The guest rooms are changed one by one. ~There are too many reasons for rashes, including food allergies, seafood allergies, plant allergies, drug allergies and other factors. Your room has been upgraded to a large and well-ventilated room. If you have any questions during your stay, please contact the front desk as soon as possible to help you change rooms! I hope you get well soon and look forward to seeing you again!
Anonymous User
Cozy Queen Room
Stayed in Dec 2024
Family
2 review
5.0/10
Posted on Feb 5, 2025
Checked in at night on the second day of the Chinese New Year, arrived at 6 o'clock, and was told that the room was not cleaned and had to wait. I can understand that the cleaning staff was on holiday during the Chinese New Year, but when I checked in at 9 o'clock in the evening, as soon as I opened the door, a man was blowing his hair in front of the sink in the room, and a black dress was placed on the bed. How horrible. Later, I was upgraded to another room (it didn't feel upgraded), and I endured it. The soundproofing was poor, the hot water was difficult to adjust, and the gap in the bathroom door did not block water. Moreover, when checking out, they said that I had to pay an extra 50 yuan on Saturday, which was very strange. Ctrip did not say that I had to pay the price difference when booking the room. If I had to pay the price difference, shouldn't it be deducted directly when I booked it? Why did I pay it when I checked out? The front desk staff was also very bad. This hotel has nothing to do except being close to the subway
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Response from Property: We are sorry and thank you for your understanding. We checked the surveillance to see if there was someone in the room. It turned out that it was our staff who were checking the room and testing the hair dryer. Your room was a Comfort King Room and the room we upgraded you to was our City View King Room. The hot water is very easy to adjust, just two directions: hot and cold. If you want a lower temperature, put the handle in the middle. We will investigate and deal with the bathroom problem. The 50 yuan increase was caused by Ctrip customer service contacting you. If you have any questions, you can report it to Ctrip. The hotel is innocent. The poor service attitude of the front desk staff is due to our inadequate training. We will seriously review this. Give Xiaobai a chance to improve. The hotel is located at the junction of Dongbin and Nanxin Road. Exit D of Metro Line 9 leads directly to the hotel entrance. The hotel is equipped with self-service washing machines, multi-functional conference rooms, and free 24-hour parking. You are welcome to come home often. Happy New Year.
SusanSss
Deluxe 2-bed Room
Stayed in Aug 2023
Travel with friends
13 review
8.0/10
Very Good
Posted on Oct 8, 2023
The hotel has been renovated, but there are still many things that are not in place. There is not a single hook in the bathroom, and there is absolutely no place to hang clothes. The decoration in the room is okay and the place is clean, but there is no refrigerator in the room. The elevators and split-level lobby are still under renovation. Although breakfast is included, there is too little space and not enough seats. There are not many food choices.
Original TextTranslated by Google
Response from Property: Please accept our sincerest greetings from Campanile Hotel (Flagship Store at Nanyou Lilin Metro Station). We are deeply sorry for the situation you encountered during your stay at the hotel. It is recommended that you call the hotel service center to report the situation to us, and we will try our best to help you solve the problem. We have fed back your comments to the relevant departments and will follow up for investigation and rectification. We sincerely look forward to our sincerity to welcome you again.
Elch19680925
Cozy 2-bed Room
Stayed in Aug 2023
Couples
1 review
5.0/10
Posted on Oct 2, 2023
There is no place to hang your shirt in the bathroom! The toilet paper holder is inconvenient! When taking a shower, the door cannot be closed and the water flows out! Very wet! very dangerous! The lift is very old! It’s hot without the draft! There are few places to have breakfast! There are very few styles! The air conditioner is not cool enough! But loud!
Original TextTranslated by Google
Response from Property: Please accept our sincerest greetings from Campanile Hotel (Flagship Store at Nanyou Lilin Metro Station). We are deeply sorry for the situation you encountered during your stay at the hotel. It is recommended that you call the hotel service center to report the situation to us, and we will try our best to help you solve the problem. We have fed back your comments to the relevant departments and will follow up for investigation and coordination. We sincerely look forward to our sincerity to welcome you again.
Anonymous User
Cozy 2-bed Room
Stayed in Jul 2023
Family
3 review
2.5/10
Posted on Aug 30, 2023
The attitude of the front desk was good, but the new hotel was unhygienic and smelled of cigarette smoke. The bathroom in another room still smelled. Moreover, the mattress moved and the child fell off while sleeping, and his legs hit the marble coffee table. The most unsatisfactory hotel I have ever stayed in
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Response from Property: Dear guests: Hello! Thank you for taking the time to write a sincere review of the hotel. I am very sorry that it did not meet your expectations. Regarding your suggestion that the room smells like smoke, the room will be fully cleaned after check-out and the room will be opened for ventilation. Regarding your suggestion There is a marble coffee table. There is no marble coffee table in the hotel room. I must have remembered it wrong! We will also strengthen one-to-one training for employees in the future. Welcome to supervise our improvements next time. Xiaokang is waiting for you here! Looking forward to your next visit (* ̄︶ ̄)
Guest User
Elegant Family Room
Stayed in Aug 2024
Business travelers
3 review
7.5/10
Posted on Sep 9, 2024
Everything else is good, but it's too trendy
Original TextTranslated by Google
Response from Property: Thank you for your careful review! I wish you a good mood like sunshine every day, because our waiters will turn on the air conditioner in advance, so that guests can experience the air conditioning when they enter the room. We are committed to providing you with a friendly and thoughtful stay. We believe that guests are family, so we are particularly concerned, caring, considerate, caring and warm about everything you do in the room. This is the most sincere gift to you. Here, we will welcome you with a friendly smile as always Coming again, I hope to get your five-star praise next time! ! !
ks88
Cozy Queen Room
Stayed in Dec 2023
Business travelers
13 review
10.0/10
Outstanding
Posted on Jan 23, 2024
The location is very convenient, just beside the exit of Lilin subway station. The room facilities are relatively new, the TV is large, and the bedding is comfortable. The most important thing is that the front desk staff is very nice and will upgrade the room.
Original TextTranslated by Google
Response from Property: Dear guest! Thank you very much for staying in our hotel and sharing your stay experience. Your satisfaction is our biggest driving force in pursuing excellent quality. We will continue to work hard and provide good service. All hotel staff look forward to your next visit. I also wish you a happy life, smooth work and everything goes well!
Guest User
Cozy Queen Room
Stayed in Nov 2023
Solo travelers
14 review
5.5/10
Posted on Dec 30, 2023
The room I was given didn't even have an anti-theft chain, so I didn't feel safe at all. The water retaining strip on the glass door of the shower room was also glued, and the parking was weird. It was fine when I stayed there before, but this time I had to park in a hotel. You can only go out once, and you will be charged for going out again. This is the first time I have seen such a weird hotel parking lot.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for staying at Campanile Hotel (Nanyou Garment City Lilin Subway Station Branch) and taking the time to review the hotel. We apologize for not being able to provide you with a satisfactory stay experience during your stay. Regarding the anti-theft chain problem, the person in charge of the hotel immediately went to the room to investigate and found that the screw was loose and fell to the ground. He immediately reset the anti-theft chain and reinforced the waterproof strip of the glass door of the room. The parking lot is owned by the property. During the management, the front desk also has clear parking rules. If you encounter any problems during your stay, you can call the front desk. We will serve you wholeheartedly! Looking forward to your visit again and wishing you a pleasant journey!
Guest User
Cozy Queen Room
Stayed in Dec 2023
Business travelers
6 review
10.0/10
Outstanding
Posted on Jan 22, 2024
Very good, very nice, very pleasant and convenient to stay in
Original TextTranslated by Google
Response from Property: Dear guest! Thank you very much for staying in our hotel and sharing your stay experience. Your satisfaction is our biggest driving force in pursuing excellent quality. We will continue to work hard and provide good service. All hotel staff look forward to your next visit. I also wish you a happy life, smooth work and everything goes well!