Compaq Hotel (Nanshan Lilin Subway Station Store)

Compaq Hotel (Nanshan Lilin Subway Station Store) Reviews

Compaq Hotel (Nanshan Lilin Subway Station Store)

NO.1003, Nanxin Road, Nanshan District, Shenzhen, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Compaq Hotel (Nanshan Lilin Subway Station Store)
Compaq Hotel (Nanshan Lilin Subway Station Store)Compaq Hotel (Nanshan Lilin Subway Station Store)Compaq Hotel (Nanshan Lilin Subway Station Store)
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Compaq Hotel (Nanshan Lilin Subway Station Store) Guest Reviews

4.6/5
Very Good
762 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(762)
Positive reviews(745)
Reviews with photos/video(132)
Easy to get around(126)
Convenient location(94)
Close to metro(85)
Friendly front desk staff(54)
Delicious breakfast(31)
Convenient parking(22)
Perfect for business trips(18)
Stayed multiple times(10)
Negative reviews(17)
Guest User
Cozy 2-bed Room
Stayed in Nov 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 23, 2023
good service overall, the aroma smells too strong in the hallway
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Gilbert Goo
Cozy Queen Room
Stayed in Mar 2024
Business travelers
53 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Superb location. The hotel is located next to the nearest metro station 100m away. There are plenty of restaurants and eateries next to the hotel.
Response from Property: Thank you for your praise of our 5-star, we will continue to work with your encouragement and support, I believe we will do better! Thanks for the support! Have a nice day!
SusanSss
Deluxe 2-bed Room
Stayed in Sep 2023
Travel with friends
11 review
4.0/5
Very Good
Posted on Oct 8, 2023
The hotel has been renovated, but there are still many things that are not in place. There is not a single hook in the bathroom, and there is absolutely no place to hang clothes. The decoration in the room is okay and the place is clean, but there is no refrigerator in the room. The elevators and split-level lobby are still under renovation. Although breakfast is included, there is too little space and not enough seats. There are not many food choices.
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Response from Property: Please accept our sincerest greetings from Campanile Hotel (Flagship Store at Nanyou Lilin Metro Station). We are deeply sorry for the situation you encountered during your stay at the hotel. It is recommended that you call the hotel service center to report the situation to us, and we will try our best to help you solve the problem. We have fed back your comments to the relevant departments and will follow up for investigation and rectification. We sincerely look forward to our sincerity to welcome you again.
Elch19680925
Cozy 2-bed Room
Stayed in Sep 2023
Couples
1 review
2.5/5
Posted on Oct 2, 2023
There is no place to hang your shirt in the bathroom! The toilet paper holder is inconvenient! When taking a shower, the door cannot be closed and the water flows out! Very wet! very dangerous! The lift is very old! It’s hot without the draft! There are few places to have breakfast! There are very few styles! The air conditioner is not cool enough! But loud!
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Response from Property: Please accept our sincerest greetings from Campanile Hotel (Flagship Store at Nanyou Lilin Metro Station). We are deeply sorry for the situation you encountered during your stay at the hotel. It is recommended that you call the hotel service center to report the situation to us, and we will try our best to help you solve the problem. We have fed back your comments to the relevant departments and will follow up for investigation and coordination. We sincerely look forward to our sincerity to welcome you again.
Anonymous User
Cozy 2-bed Room
Stayed in Aug 2023
Family
4 review
1.2/5
Posted on Aug 30, 2023
The attitude of the front desk was good, but the new hotel was unhygienic and smelled of cigarette smoke. The bathroom in another room still smelled. Moreover, the mattress moved and the child fell off while sleeping, and his legs hit the marble coffee table. The most unsatisfactory hotel I have ever stayed in
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for taking the time to write a sincere review of the hotel. I am very sorry that it did not meet your expectations. Regarding your suggestion that the room smells like smoke, the room will be fully cleaned after check-out and the room will be opened for ventilation. Regarding your suggestion There is a marble coffee table. There is no marble coffee table in the hotel room. I must have remembered it wrong! We will also strengthen one-to-one training for employees in the future. Welcome to supervise our improvements next time. Xiaokang is waiting for you here! Looking forward to your next visit (* ̄︶ ̄)
ks88
Cozy Queen Room
Stayed in Jan 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Jan 23, 2024
The location is very convenient, just beside the exit of Lilin subway station. The room facilities are relatively new, the TV is large, and the bedding is comfortable. The most important thing is that the front desk staff is very nice and will upgrade the room.
Original TextTranslated by Google
Response from Property: Dear guest! Thank you very much for staying in our hotel and sharing your stay experience. Your satisfaction is our biggest driving force in pursuing excellent quality. We will continue to work hard and provide good service. All hotel staff look forward to your next visit. I also wish you a happy life, smooth work and everything goes well!
NuomizhuZ
Deluxe 2-bed Room
Stayed in Jan 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jan 22, 2024
We arranged for our classmates to stay at the Campanile Hotel. The newly renovated rooms are simple and elegant, and the front desk service is enthusiastic. We missed the mobile phone charging cable after checking out, but we found it quickly after calling the hotel.
Original TextTranslated by Google
Response from Property: Dear guest! Thank you very much for staying in our hotel and sharing your stay experience. Your satisfaction is our biggest driving force in pursuing excellent quality. We will continue to work hard and provide good service. All hotel staff look forward to your next visit. I also wish you a happy life, smooth work and everything goes well!
Guest User
Cozy Queen Room
Stayed in Dec 2023
Solo travelers
12 review
2.7/5
Posted on Dec 30, 2023
The room I was given didn't even have an anti-theft chain, so I didn't feel safe at all. The water retaining strip on the glass door of the shower room was also glued, and the parking was weird. It was fine when I stayed there before, but this time I had to park in a hotel. You can only go out once, and you will be charged for going out again. This is the first time I have seen such a weird hotel parking lot.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for staying at Campanile Hotel (Nanyou Garment City Lilin Subway Station Branch) and taking the time to review the hotel. We apologize for not being able to provide you with a satisfactory stay experience during your stay. Regarding the anti-theft chain problem, the person in charge of the hotel immediately went to the room to investigate and found that the screw was loose and fell to the ground. He immediately reset the anti-theft chain and reinforced the waterproof strip of the glass door of the room. The parking lot is owned by the property. During the management, the front desk also has clear parking rules. If you encounter any problems during your stay, you can call the front desk. We will serve you wholeheartedly! Looking forward to your visit again and wishing you a pleasant journey!
Guest User
Cozy Queen Room
Stayed in Jan 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Very good, very nice, very pleasant and convenient to stay in
Original TextTranslated by Google
Response from Property: Dear guest! Thank you very much for staying in our hotel and sharing your stay experience. Your satisfaction is our biggest driving force in pursuing excellent quality. We will continue to work hard and provide good service. All hotel staff look forward to your next visit. I also wish you a happy life, smooth work and everything goes well!
Anonymous User
Cozy Queen Room
Stayed in Aug 2023
Business travelers
11 review
2.2/5
Posted on Aug 11, 2023
I was deceived by the reviews, saying it has fragrance, but it actually doesn't have any. The hotel has just been renovated, so they use fragrance to cover up the smell. However, my room did not have any fragrance, and the smell of paint could not be dissipated throughout the room. Water pressure is unstable. There are two elevators shared with the entire building. There is no card access control, so anyone can get up, which is a safety hazard. When I checked in in the afternoon, there was no signal on the TV. I called the front desk and said it would be back to normal at 8pm. There was still no signal after 8 o'clock. I complained and said that the signal would not come all night and that they were working overtime for maintenance. Later, after nine o'clock, I was told that I could watch TV, but if I watched it for five seconds and ten seconds, it would be better not to send a signal. Really speechless.
Original TextTranslated by Google
Response from Property: Dear customer, hello, first of all, thank you very much for your stay. We are very sorry that we did not meet your expectations during your stay! Regarding your suggestion that there is no aromatherapy in the room, we went to the room to check. The aromatherapy is in the lower right corner of the TV in the room. You suggested that the water pressure is unstable. We have reported it to our superiors and will make rectifications later. Regarding the elevator you proposed, there is no Access control, our hotel elevator monitor has security on duty 24 hours a day, and access control will be installed later. As for the TV signal you mentioned, we have already reported it to the hotel owner, and will rectify it as soon as possible. I am really sorry to bring this to you. Bad experience. Thank you again for your review. We look forward to your next visit to supervise our improvements. I wish you a happy life (●'◡'●)
Anonymous User
Cozy Queen Room
Stayed in Jan 2024
Couples
1 review
4.0/5
Very Good
Posted on Jan 22, 2024
Hygienic and clean environment
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your positive review of our hotel. We will continue to work hard to live up to your positive review. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
JenJenYeung
Elegant Family Room
Stayed in Nov 2024
Family
32 review
4.5/5
Great
Posted on Dec 2, 2024
位置10分好,酒店門口隔離便是地鐵站,超級方便。 酒店房間也很大,唯獨沒有冰箱,不太方便,另外電梯其中一架lift原來不是酒店住客住,嘗試了很多次也不能上酒店房, 10分麻煩,只有一架電梯可以上到房間。
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Response from Property: 尊敬的賓客:您好!非常感謝您與我們分享了您的入住感受並給我們的工作提出了寶貴的意見和建議!我們做得不夠仔細。2台電梯都可以上到酒店的房間,一台是電梯裏面掛着有張電梯卡,另外一台電梯不需要刷卡。我們會不斷改進和提醒服務,此次沒能給您留下完美回憶,期待下次能夠全都補上( 要給機會呀!)我們在努力,期待您見證!祝: 一切順利!
Guest User
Cozy Queen Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 29, 2024
酒店地理位置很好,周邊有很多好玩好吃的地方,前台服務好很熱情,主動給我們升級更大的房間,房間衞生很乾凈,也很安靜,房問隔音也挺好,不影響睡眠,熱情效率高,基本有求必應,主要是房價實惠,還有停車免費,離地鐵口很近,出行也很方便 住的很滿意👍推薦來住!
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6/7
Response from Property: 尊敬的賓客:您好!感謝您對康柏酒店荔林地鐵站店的鼓勵與推薦!金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑,我們不會讓您失望的! 祝:萬事如意!
Guest User
Cozy Queen Room
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 14, 2024
入住體驗超讚!酒店位置便利,環境優雅寧靜,房間乾淨整潔,設施齊全,特別是床鋪柔軟舒適,一夜好眠。服務人員態度熱情周到,細心解答每一個問題,讓人感受到家的温暖。早餐豐富多樣,營養美味,為一天的好心情加分。強烈推薦給每一位追求品質與舒適的旅人!
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Response from Property: 尊敬的賓客:您好!古有“心安即是吾鄉”,今“心安即是吾家”,非常榮幸能給您帶來賓至如歸的安心感受!期待您的再次光臨,我們將持續賓至如歸的服務理念,竭誠為您服務~
Guest User
Cozy Queen Room
Stayed in Nov 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Nov 25, 2024
房間很大,比較安靜,熱水很快。整體感覺不錯,出門就是地鐵,交通特別方便,周圍有公園,好吃的也很多。
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Response from Property: 尊敬的賓客:您好!感謝您對康柏酒店荔林地鐵站店的鼓勵與推薦!金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑,我們不會讓您失望的! 祝:萬事如意!