Huawei Mingzhu Garden Hotel Bantian, Shenzhen Reviews

Response from Property: Dear guest: Hello! Thank you for choosing Xiaoming. No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your stay easy, pleasant and smooth. We look forward to your visit again to experience the different style of Xiaoming. Wish you all the best

Response from Property: 多麼焦急的等待就是為了看到您的好評，客官的好評對小名來説是多麼重要，它是對小名服務的肯定，更是對小名工作的默默支持，它不僅激發了小名追求更高服務的潛力，也是對小名最大的激勵，感謝客官的支持，也希望客官時刻記得有小名這樣的一位期待者在期待客官的再次光臨!

Response from Property: I am very happy with this kind words. It is like a spring breeze in my heart! Your good comments and simple words make our hearts full of strength and passion! In life, we don’t ask for happiness every day, but we ask for everything to go smoothly. Fate is God’s will and love is human will! Good comments are from the heart and posting pictures is sincerity. Dear, you are so thoughtful. Thank you. Thank you꒰^ↀωↀ^꒱❤❤

Response from Property: 小名能得到您的認可讓我們都感到萬分開心，小名不僅追求極致的服務，也追求極致的細節，不段改變為每一位顧客創造一個温馨而又舒適的入住體驗，願在前行路上能與親一起分享成長的喜悦，期待能再次與親相遇哦~

Response from Property: Hello, dear customers! Thank you very much for your support for our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of our guests, and we are also honored to provide you with the best service. You are very welcome to choose our hotel again, whether you are on a business trip or travel! I sincerely look forward to your visit again!

Response from Property: Dear customers, thank you for your stay and comments, we will continue to maintain high quality and excellent customer service standards, and strive to create a comfortable and warm stay experience for every guest, welcome you again.

Response from Property: 非常感謝親能選擇我們名築酒店並給予滿分評價，出門在外最重要就是住得舒適與安心，名築優越的地理位置，完善的設施配套都是為了讓您感受家的温馨，享受品質的生活，衹為您滿意，期待下次光臨，小名祝您事業順利身體健康！

Response from Property: Dear guest, thank you for choosing to stay at Xiaoming. Regarding the guest's comments, Xiaoming really doesn't know what is not done well enough to make the guest label Xiaoming as a "blackmailer". If Xiaoming has any service that is not in place, please point it out to Xiaoming in time to guide Xiaoming to make timely improvements. Xiaoming is very grateful! What happened: From check-in to check-out, the guest did not express any dissatisfaction with Xiaoming until our room staff found that a mouthwash cup was broken during the room inspection, so they called the guest to inform him that the broken mouthwash cup may incur fees. Before Xiaoming could tell the guest the price of the cup, the guest said to buy a similar one for us on the Pinduoduo platform, and Xiaoming agreed. So I sent you a picture of the cup on WeChat for your search. The style and size displayed by the guest officer are indeed inconsistent with Xiaoming's. Xiaoming said that this is different. Indeed, Xiaoming's cups are purchased in bulk according to the size of the cups, including thickness and color. The original intention of Xiaoming was not to choose inferior products for guests without considering the price. Cost is certainly important, but Xiaoming's supplies for guests are all suitable for Xiaoming after comparison and screening. Since a large number of Xiaoming's supplies are embroidered or printed with logos and supplied by manufacturers, the front desk staff thought that the cups were customized, so they told the guest that they were customized cups. This is indeed inappropriate, and Xiaoming will strengthen and improve it. So the guest began to say that Xiaoming's guest room design is not good, and Xiaoming is a broken hotel. Xiaoming did not argue with the guest officer because of this, but only told the guest officer the color of the cup and the hotel address for the guest to place an order and send it over. The guest said that Xiaoming was looking for trouble and said that he would definitely give Xiaoming a bad review, saying that Xiaoming was rubbish and not a good hotel. If you don't have a quota for your business trip, who would be willing to stay at Xiaoming? Xiaoming did not argue with the guest on WeChat. Later, you said you would expose Xiaoming and say Xiaoming was blackmailing? However: You broke a cup when you checked into the hotel. After you left the hotel, the hotel staff found out and called you. The hotel did not even have time to tell you the price of the cup from beginning to end. The guest said that everyone should avoid the trap? The hotel is blackmailing? ? ? ? Xiaoming is really confused! Indeed, Xiaoming should have cared about you as soon as the guest said that his hand was cut. We apologize to you. If you need to go to the hospital because your hand was cut by the glass you broke in the room where the guest stayed, Xiaoming is willing to take you to the nearest community health center or hospital for timely diagnosis and treatment. Xiaoming will not escape. Of course, after saying so much, it is nothing more than a glass. The guest said that he placed an order and sent it to Xiaoming. He sent a screenshot to Xiaoming and asked Xiaoming not to contact you again. Xiaoming also saw the screenshot of the guest's order, which is a completely different style from the mouthwash cup Xiaoming provides. But it doesn't matter. Xiaoming makes a living from this business. No matter how difficult it is, I will not argue with you because of a glass. In fact, Xiaoming did not argue with you from the beginning to the end. I just negotiated with you with a communication attitude. From the beginning to the end, Xiaoming and the guest only communicated with the guest about the incident itself, and the attitude was gentle. The above WeChat chat records between Xiaoming and the guest can prove it, and the front desk surveillance can also prove it. In any case, it is a pity that I failed to bring you a satisfactory stay experience. Xiaoming will continue to improve myself. Thank you again for your feedback and wish you a happy life~

Response from Property: Dear guest, thank you very much for your support to Xiaoming. We are still a little disappointed that we did not get your full 5-point praise. It may be that the hotel still has some shortcomings. I hope that you can point out our shortcomings next time you come. We will try our best to do better. We will serve attentively so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!

Response from Property: Dear guest, hello, first of all, thank you very much for choosing to stay at Xiaoming, and thank you for your frank feedback, which gave us a valuable opportunity for improvement. Regarding the room upgrade issue you mentioned, Xiaoming has started the service backtracking process: 1. After checking the reservation system records, you originally booked the hotel's special comfort king-size bed room, but the front desk actually arranged for you to check in to the elegant king-size bed room, which has been upgraded. The upgraded room is larger in area than the room you originally booked, and the pictures of the room you took are indeed the pictures of the elegant king-size bed room displayed by Xiaoming. Xiaoming placed a round table in the comfortable special room, while the elegant king-size bed room has a wooden table against the wall. You can check the difference in pictures on any platform where you can book Xiaoming guest rooms. 2. The duty log shows that the front desk colleague did explain that the room type was upgraded to an elegant king-size bed room when checking you in. Since our hotel's comfortable king-size bed rooms and elegant king-size bed rooms are mainly windowless rooms, this may have caused misunderstandings to the guests, resulting in a decrease in the guest experience. Xiaoming deeply apologizes for this. If the guest has any special room type requirements during his stay, please inform Xiaoming in advance. If Xiaoming can do his best to help the guest, Xiaoming will do his best to help the guest~ Thank you again for your choice. Xiaoming once again expresses his deep apologies for not being able to bring you a satisfactory experience~ Thank you again for your choice, and hope to have the opportunity to regain the guest's trust. I wish you good health~

Response from Property: Thank you very much for choosing our hotel and leaving a good review. We are honored to bring you comfort and good memories during your stay. All hotel staff can only repay your praise and affirmation with more professional and attentive service and sincere treatment of every guest. The development of the hotel is inseparable from your long-term support and love. We sincerely look forward to your visit again! I wish you and your family all the best and happiness every day!

Response from Property: Thank you for coming, happy early summer, enjoy a quiet night quietly, and find a moment of comfort in your busy life. Xiaoming will always be your best choice. Xiaoming will insist on providing meticulous service to every customer. Sincerely welcome your next visit!

Response from Property: Dear guest, thank you for choosing to stay at Xiaoming during your trip. Xiaoming has received your feedback. After verification, Xiaoming did not do enough in the communication process with the guest during the guest's stay. Xiaoming apologizes to the guest here. Xiaoming feels ashamed for affecting the guest's mood. The guest chose Xiaoming for 2 nights. The glass of the guest room where he stayed on the second night did have the problem of interlayer stains. Xiaoming has indeed contacted the manufacturer to make the glass and is waiting for production. Because the same room type was full on the day of the guest's check-in, and it was about 22:30 in the evening, all the vacant rooms in the hotel only had another windowless special room. After communicating with the guest, he still chose to stay in the original room type, so he was unable to transfer the room for the guest. During the communication process, the staff did not express Xiaoming's sincere apologies in time, and failed to let the guest feel the warmth of Xiaoming's service. Xiaoming will seriously reflect on and strengthen staff training, and emphasize more on the details of communication with guests. If we are lucky enough to meet the guest again, I hope to present Xiaoming's sincere service attitude to the guest again. Once again, I sincerely apologize for not being able to provide you with a good stay experience. I still thank you for your choice. I will keep this service problem in mind and make serious improvements. You are welcome to check it next time.

Response from Property: Dear guests, hello! Thank you for your stay and your detailed comments in your busy schedule. Serving every guest well is our consistent pursuit. We look forward to your stay again and wish you a happy life!